Datadog
Technical Escalations Engineer 2 (Rum) - US West
Datadog, San Francisco, California, United States, 94199
Join a diverse team of traditional and non-traditional backgrounds, working together to solve complex problems the right way. You will be part of a team immersed in a startup-like environment where you will be challenged, but also will immediately witness your contributions to Datadog. As part of the Tier 2 Solutions team, you will be at the crossroads between Solutions, Engineering, Product, and our customers.At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.What You’ll Do:
Develop technical knowledge with Datadog Synthetic and Real User MonitoringFor Synthetic and Real User Monitoring, investigate customer escalations, lead technical calls with clients, and handle high priority issuesBuild out documentation and knowledge base articles for a variety of technologies in your product areaRun office hours and lead learning sessions for the Solutions teamPrepare the worldwide Solutions team for new products and features, ensuring the technical proficiency of the teamPartner with Engineering and Product to identify areas of improvement to better serve our customersWho You Are:
Self-motivated, detail-attentive, and have a desire for continuous learningA critical thinker who defaults to a client-centric approachA tinkerer with previous technical experience and a basic knowledge of LinuxA master at one thing: tell us all about itExperienced as a customer-facing Support or Solutions Engineer, and comfortable working on difficult customer issuesAble to pick up new skills quickly and come up with creative solutions to complex problemsExperienced in multi-channel technical support at a SaaS company (2+ years of related experience)Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.Benefits and Growth:
Generous and competitive global and US benefitsNew hire stock equity (RSUs) and employee stock purchase planContinuous career development and pathing opportunitiesProduct training to develop an in-depth understanding of our product and spaceBest in breed onboardingInternal mentor and buddy program cross-departmentallyFriendly and inclusive workplace cultureBenefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.The reasonably estimated salary for this role at Datadog ranges from $XX - $XX, plus a competitive equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.#J-18808-Ljbffr
Develop technical knowledge with Datadog Synthetic and Real User MonitoringFor Synthetic and Real User Monitoring, investigate customer escalations, lead technical calls with clients, and handle high priority issuesBuild out documentation and knowledge base articles for a variety of technologies in your product areaRun office hours and lead learning sessions for the Solutions teamPrepare the worldwide Solutions team for new products and features, ensuring the technical proficiency of the teamPartner with Engineering and Product to identify areas of improvement to better serve our customersWho You Are:
Self-motivated, detail-attentive, and have a desire for continuous learningA critical thinker who defaults to a client-centric approachA tinkerer with previous technical experience and a basic knowledge of LinuxA master at one thing: tell us all about itExperienced as a customer-facing Support or Solutions Engineer, and comfortable working on difficult customer issuesAble to pick up new skills quickly and come up with creative solutions to complex problemsExperienced in multi-channel technical support at a SaaS company (2+ years of related experience)Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.Benefits and Growth:
Generous and competitive global and US benefitsNew hire stock equity (RSUs) and employee stock purchase planContinuous career development and pathing opportunitiesProduct training to develop an in-depth understanding of our product and spaceBest in breed onboardingInternal mentor and buddy program cross-departmentallyFriendly and inclusive workplace cultureBenefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.The reasonably estimated salary for this role at Datadog ranges from $XX - $XX, plus a competitive equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.#J-18808-Ljbffr