QUAY
Sales Lead
QUAY, Santa Clara, California, us, 95053
Our Story:
Quay was born roadside on the Australian festival circuit, soaking up good vibes + bold style inspired by the unfiltered self-expression of artists + festival-goers. It was there that we began to create cool, affordable sunnies that stand out in the crowd. Today our community is bigger + better than ever, setting our sights on making eyewear to Express Your Selfie. Whether you want to Stay Shady in our sunnies, Practice Safe Specs in our blue light, or get prescription glasses with Serious Specs Appeal, we're here to help you #findyourquays without breaking the bank- styles starting at $65.SUMMARY OF POSITION:This role acts as both a supervisor to the Sales Associate team and contributes to the Shop’s success by achieving individual sales and productivity goals through personalized service while demonstrating expertise in product knowledge that supports the Quay vision and brand.PRINCIPLE ACCOUNTABILITIES:Supervisory - 50%Maintains a consistent sales floor presence, interacting with customers and associates to ensure the best service is provided through effective floor supervisionCoaching and developing sales associates to ensure high-level of performance and productivityAbility to foster a diverse team environment and demonstrating a flexible leadership style when interacting and managing employees with varying skills and responsibilitiesSales and Service - 50%Ensure personal sales and productivity goals are metDemonstrate the ability to style a diverse group of customers with eyewear and accessoriesPrioritize and multi-task various in-store responsibilities, while being attentive to customersExhibit a professional and fashion-forward image while representing the brandContribute to the upkeep of the shop’s brand image by maintaining visual presentation standardsKeep current on fashion, market trends and product knowledgeProvide merchandise and customer feedback to shop managementMinimizing loss by following all loss prevention proceduresMeet assigned deadlines when completing shop tasks and projectsComply with all shop maintenance, cleanliness and safety standardsBudget Owner: NoFiscal Accountabilities:
N/A
Key Working Relationships:This person is required to maintain strong working relationships with the entire Shop team.Required Skills & Experience:High School graduate or equivalentMinimum 3 years of experience in fashion sales and with some experience in a leadership roleExperience delivering a personalized customer service experienceAbility to perform basic math functions with a calculatorBasic computer skills and software proficiency (MS Word, Excel and Outlook preferred)Strong communication skills, both written and verbalFlexibility to work nights, weekends, shop openings and closings according to the needs of the businessTravel Requirements:0% travelPhysical Requirements:This position is based in a retail shop environment. Requires standing and walking up to 8 hours per shiftRequires stooping and kneeling to process and place merchandise as well as reaching and pulling to obtain or stock merchandise from storageMay be required to climb ladder or stepstool in order to stock and/or acquire merchandise for saleRequired to lift items weighing 5 to 25 lbs regularly. In certain circumstances, weights may be higherRequired to work an average of 40 hours per weekMust be able to perform essential functions (with or without an accommodation) without posing a "direct threat" to the health and safety to self or othersThe Company reserves the right to alter, change, abolish and even combine jobs depending upon changing conditions.
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Quay was born roadside on the Australian festival circuit, soaking up good vibes + bold style inspired by the unfiltered self-expression of artists + festival-goers. It was there that we began to create cool, affordable sunnies that stand out in the crowd. Today our community is bigger + better than ever, setting our sights on making eyewear to Express Your Selfie. Whether you want to Stay Shady in our sunnies, Practice Safe Specs in our blue light, or get prescription glasses with Serious Specs Appeal, we're here to help you #findyourquays without breaking the bank- styles starting at $65.SUMMARY OF POSITION:This role acts as both a supervisor to the Sales Associate team and contributes to the Shop’s success by achieving individual sales and productivity goals through personalized service while demonstrating expertise in product knowledge that supports the Quay vision and brand.PRINCIPLE ACCOUNTABILITIES:Supervisory - 50%Maintains a consistent sales floor presence, interacting with customers and associates to ensure the best service is provided through effective floor supervisionCoaching and developing sales associates to ensure high-level of performance and productivityAbility to foster a diverse team environment and demonstrating a flexible leadership style when interacting and managing employees with varying skills and responsibilitiesSales and Service - 50%Ensure personal sales and productivity goals are metDemonstrate the ability to style a diverse group of customers with eyewear and accessoriesPrioritize and multi-task various in-store responsibilities, while being attentive to customersExhibit a professional and fashion-forward image while representing the brandContribute to the upkeep of the shop’s brand image by maintaining visual presentation standardsKeep current on fashion, market trends and product knowledgeProvide merchandise and customer feedback to shop managementMinimizing loss by following all loss prevention proceduresMeet assigned deadlines when completing shop tasks and projectsComply with all shop maintenance, cleanliness and safety standardsBudget Owner: NoFiscal Accountabilities:
N/A
Key Working Relationships:This person is required to maintain strong working relationships with the entire Shop team.Required Skills & Experience:High School graduate or equivalentMinimum 3 years of experience in fashion sales and with some experience in a leadership roleExperience delivering a personalized customer service experienceAbility to perform basic math functions with a calculatorBasic computer skills and software proficiency (MS Word, Excel and Outlook preferred)Strong communication skills, both written and verbalFlexibility to work nights, weekends, shop openings and closings according to the needs of the businessTravel Requirements:0% travelPhysical Requirements:This position is based in a retail shop environment. Requires standing and walking up to 8 hours per shiftRequires stooping and kneeling to process and place merchandise as well as reaching and pulling to obtain or stock merchandise from storageMay be required to climb ladder or stepstool in order to stock and/or acquire merchandise for saleRequired to lift items weighing 5 to 25 lbs regularly. In certain circumstances, weights may be higherRequired to work an average of 40 hours per weekMust be able to perform essential functions (with or without an accommodation) without posing a "direct threat" to the health and safety to self or othersThe Company reserves the right to alter, change, abolish and even combine jobs depending upon changing conditions.
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