SilverSpot Cinemas
Event Sales Manager
SilverSpot Cinemas, Miami, Florida, us, 33222
Flexible Hybrid/Remote
MUST reside in Miami/Ft Lauderdale Area
With over 70 years of global experience and being one of the key Cinema Industry innovators, Silverspot continues to rapidly expand its high-end, dining-in theater circuit, across the US, as one of the top options for movie lovers. Silverspot is more than a movie theater. Silverspot is an experience, and our facilities contribute the creation of such an environment that is lush, plush and immaculate. Featuring large event spaces perfect for corporate events, film, and cultural events, and social gatherings in a state of art with high-end audio-visual capabilities and excellent service and attention to food and beverage service execution. The Theatres offer a unique space to host great functions and events for all sizes.
Silverspot Cinema offers a competitive salary and great benefits! For management positions, Silverspot covers 100% of employee-only health insurance, dental, vision and basic life insurance/AD&D. We also offer dependent/spouse coverage as well as supplemental benefits such as short-term disability and long-term disability. Our eligible associates also enjoy vacation, sick leave, paid holidays, movie passes & employee discounts.
GENERAL SUMMARY
The Event Sales Manager will solicit business, book, and assist in all aspects of event sales and management of corporate and social group events for our high-end, dine-in movie theater. This position requires excellent relationship-building, sales skills, flexibility, attention to detail, a high level of organization, and exceptional communication and prioritizing skills. Normal work hours will be established but based on business demands, some weekends and after-hours may be required.
POSITION OBJECTIVES
AND ACTIVITIES
1. Objective: Drive event sales
1.1 Activity: Generate new business and build new client relationships. Schedule and conduct in-person visits and meetings with potential clients.
1.2 Activity: Maintain strategic partnerships and relations with studios, agencies, meeting planners, hotels, and other associations.
1.3 Activity: Develop and submit sales proposals to clients and negotiate sales terms within Silverspot guidelines and pricing structure.
1.4 Activity: Keep the CRM (Tripleseat) database up to date and follow up with every warm lead that comes through.
1.5 Activity: Conduct a walk-through of the Theater with new and existing clients or coordinate the same with the theater operations team.
2. Objective: Work with Theater management for the successful execution of events
2.1 Activity: Develop detailed and complete Banquet Event Orders (BEO) using Tripleseat.
2.2 Activity: Conduct alignment meetings and maintain an open line of communication with theater management.
2.3 Activity: Coordinate receipt of all event and screen content including films, digital boards, physical posters, and TV screen content
2.4 Activity:Manage and oversee events on the day of, including problem-solving, welcoming guests, directing event set-up, communicating with staff, organizing vendors, and managing take-down.
3. Objective: Provide excellent customer service and sales support
3.1 Activity: Quickly respond to all event inquiries (incoming calls, emails, or other leads) and convert inquiries into events.
3.2 Activity: Understand the client's vision and goals and translate that into a tangible event experience for the guest. Update clients on order status, new offerings, and any relevant information.
3.3 Activity: Conduct post-event evaluations to determine how future events could be improved and confirm customer satisfaction. Collect feedback from event hosts to improve services and address client concerns.
3.4 Activity: Handle and resolve customer complaints and issues. Ensure quick turnaround times and effective solutions to problems.
4. Objective: Collaborate with accounting for reporting and collections
4.1 Activity: Payments and collections per policy.
4.2 Activity: Set up Silverspot as a Vendor with corporate clients to receive payments.
4.3 Activity: Submit invoices to the Corporate Payment Portals.
4.4 Activity: Create and disseminate monthly sales reports.
4.5 Activity: Collaborate with the Controller with the quarterly sales commissions and payment report.
KNOWLEDGE:Sales and closing techniquesEvent spaceF&BMilwaukee/Brookfield MarketAUTHORITY AND AUTONOMY:
Individual will report into Director of Sales and EventsIndirect report to GMMust be able to work IndependentlyKNOWLEDGE:
Event planning and management and deep understanding of event planning, coordination, and execution processes.Sales techniques and best practices.Customer Relationship Management (CRM)SKILLS
Sales and Negotiation Skills
with a strong understanding of sales processes and techniques.Customer Service Skills
to manage client interactions, build and maintain strong, long-lasting relationships with clients, and ensure client satisfaction.Communication and Interpersonal Skills
with verbal and written communication for interacting with clients and team members. Strong interpersonal skills to build rapport and establish trust with clients and colleagues.Strong decision-making and problem-solving Skills
to multi task and prioritizeAUTHORITY AND AUTONOMY:
The individual will report directly to the Senior Event Sales Manager.Must be able to work independently.JOB REQUIREMENTS:
College degree preferredA minimum of 3 year experience in event sales in a catering facility, hotel, or restaurantPHYSICAL AND ENVIRONMENTAL CONDITIONS:
Work is performed in a well-lit and well-ventilated office setting on site /hybrid remoteAbility to walk and stand for long periods with clients or help at events.Ability to use hands and mobile dexterity to use phone, laptop, etc.
Silverspot Cinema is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability status, protected veteran status, or any other characteristic protected by law. Silverspot Cinema also participates in E-Verify.
MUST reside in Miami/Ft Lauderdale Area
With over 70 years of global experience and being one of the key Cinema Industry innovators, Silverspot continues to rapidly expand its high-end, dining-in theater circuit, across the US, as one of the top options for movie lovers. Silverspot is more than a movie theater. Silverspot is an experience, and our facilities contribute the creation of such an environment that is lush, plush and immaculate. Featuring large event spaces perfect for corporate events, film, and cultural events, and social gatherings in a state of art with high-end audio-visual capabilities and excellent service and attention to food and beverage service execution. The Theatres offer a unique space to host great functions and events for all sizes.
Silverspot Cinema offers a competitive salary and great benefits! For management positions, Silverspot covers 100% of employee-only health insurance, dental, vision and basic life insurance/AD&D. We also offer dependent/spouse coverage as well as supplemental benefits such as short-term disability and long-term disability. Our eligible associates also enjoy vacation, sick leave, paid holidays, movie passes & employee discounts.
GENERAL SUMMARY
The Event Sales Manager will solicit business, book, and assist in all aspects of event sales and management of corporate and social group events for our high-end, dine-in movie theater. This position requires excellent relationship-building, sales skills, flexibility, attention to detail, a high level of organization, and exceptional communication and prioritizing skills. Normal work hours will be established but based on business demands, some weekends and after-hours may be required.
POSITION OBJECTIVES
AND ACTIVITIES
1. Objective: Drive event sales
1.1 Activity: Generate new business and build new client relationships. Schedule and conduct in-person visits and meetings with potential clients.
1.2 Activity: Maintain strategic partnerships and relations with studios, agencies, meeting planners, hotels, and other associations.
1.3 Activity: Develop and submit sales proposals to clients and negotiate sales terms within Silverspot guidelines and pricing structure.
1.4 Activity: Keep the CRM (Tripleseat) database up to date and follow up with every warm lead that comes through.
1.5 Activity: Conduct a walk-through of the Theater with new and existing clients or coordinate the same with the theater operations team.
2. Objective: Work with Theater management for the successful execution of events
2.1 Activity: Develop detailed and complete Banquet Event Orders (BEO) using Tripleseat.
2.2 Activity: Conduct alignment meetings and maintain an open line of communication with theater management.
2.3 Activity: Coordinate receipt of all event and screen content including films, digital boards, physical posters, and TV screen content
2.4 Activity:Manage and oversee events on the day of, including problem-solving, welcoming guests, directing event set-up, communicating with staff, organizing vendors, and managing take-down.
3. Objective: Provide excellent customer service and sales support
3.1 Activity: Quickly respond to all event inquiries (incoming calls, emails, or other leads) and convert inquiries into events.
3.2 Activity: Understand the client's vision and goals and translate that into a tangible event experience for the guest. Update clients on order status, new offerings, and any relevant information.
3.3 Activity: Conduct post-event evaluations to determine how future events could be improved and confirm customer satisfaction. Collect feedback from event hosts to improve services and address client concerns.
3.4 Activity: Handle and resolve customer complaints and issues. Ensure quick turnaround times and effective solutions to problems.
4. Objective: Collaborate with accounting for reporting and collections
4.1 Activity: Payments and collections per policy.
4.2 Activity: Set up Silverspot as a Vendor with corporate clients to receive payments.
4.3 Activity: Submit invoices to the Corporate Payment Portals.
4.4 Activity: Create and disseminate monthly sales reports.
4.5 Activity: Collaborate with the Controller with the quarterly sales commissions and payment report.
KNOWLEDGE:Sales and closing techniquesEvent spaceF&BMilwaukee/Brookfield MarketAUTHORITY AND AUTONOMY:
Individual will report into Director of Sales and EventsIndirect report to GMMust be able to work IndependentlyKNOWLEDGE:
Event planning and management and deep understanding of event planning, coordination, and execution processes.Sales techniques and best practices.Customer Relationship Management (CRM)SKILLS
Sales and Negotiation Skills
with a strong understanding of sales processes and techniques.Customer Service Skills
to manage client interactions, build and maintain strong, long-lasting relationships with clients, and ensure client satisfaction.Communication and Interpersonal Skills
with verbal and written communication for interacting with clients and team members. Strong interpersonal skills to build rapport and establish trust with clients and colleagues.Strong decision-making and problem-solving Skills
to multi task and prioritizeAUTHORITY AND AUTONOMY:
The individual will report directly to the Senior Event Sales Manager.Must be able to work independently.JOB REQUIREMENTS:
College degree preferredA minimum of 3 year experience in event sales in a catering facility, hotel, or restaurantPHYSICAL AND ENVIRONMENTAL CONDITIONS:
Work is performed in a well-lit and well-ventilated office setting on site /hybrid remoteAbility to walk and stand for long periods with clients or help at events.Ability to use hands and mobile dexterity to use phone, laptop, etc.
Silverspot Cinema is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability status, protected veteran status, or any other characteristic protected by law. Silverspot Cinema also participates in E-Verify.