StackAdapt
Technical Solutions Specialist, USA
StackAdapt, Young America (historical), Minnesota, United States, 55555
StackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio, in-game, and digital out-of-home ads. We empower hundreds of digitally-focused companies to deliver outcomes and exceptional campaign performance everyday. StackAdapt was founded with a vision to be more than an advertising platform, it's a hub of innovation, imagination and creativity.
We're seeking a talented Technical Solutions Specialist to join our team. Our product is dynamic, with an evolving UI, complex front and backend systems, and lots of data to investigate. The individual will ensure technical support, product questions, and client inquiries are investigated, addressed, and routed to the appropriate teams if necessary. You'll work closely with the technical leadership team, product managers, software engineers, and client-facing team members.
StackAdapt is a remote-first company, and we are open to candidates located anywhere in North America.
What you'll be doing:Creating and debugging custom javascript snippets for clientsTroubleshooting simple to complex system setups across various platformsHelp guide users and clients alike with the technical intricacies of our platformIdentifying root causes of technical issues and addressing potentially complex technical problems/questions and querying databases and monitoring systems, including SQL and/or Elasticsearch.Taking ownership of escalations and highly technical problem solving.Working with clients to help solve their technical issuesWhat you'll bring to the table:
Proven experience in technical support, product support, and/or software engineering capacityProven skill in crafting technical documentation tailored for both technical and non-technical audiencesBasic to intermediate Javascript experience is requiredStrong problem-solving and analytical abilitiesExperience identifying root causes of technical issues and addressing potentially complex technical problems/questionsExperience querying databases and monitoring systems, including SQL and/or ElasticsearchStrong communication skills to explain potentially complex situations to team members and clientsExperience with Google Tag Manager (GTM) and CMS systems (WordPress, Shopify, Hubspot) is a plusBasic to intermediate knowledge/experience in Digital Advertising is a plusExperience with GraphQL is a plusStackAdapters enjoy:
Highly competitive salaryRRSP/401K matching3 weeks vacation + 3 personal care days + 1 Culture & Belief day + birthdays offAccess to a comprehensive mental health care platformHealth benefits from day one of employmentWork-from-home reimbursementsOptional global WeWork membership for those who want a change from their home officeRobust training and onboarding programCoverage and support of personal development initiatives (conferences, courses, etc)Access to StackAdapt programmatic courses and certifications to support continuous learningAn awesome parental leave policyA friendly, welcoming, and supportive cultureOur social and team events!
#LI-KR1
StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you're comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.
About StackAdapt
We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:
Ad Age Best Places to Work 2024
G2 Top Software and Top Marketing and Advertising Product for 2024
Campaign's Best Places to Work 2023 for the UK
2024 Best Workplaces for Women and in Canada by Great Place to Work®
#1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising
#LI-Remote
We're seeking a talented Technical Solutions Specialist to join our team. Our product is dynamic, with an evolving UI, complex front and backend systems, and lots of data to investigate. The individual will ensure technical support, product questions, and client inquiries are investigated, addressed, and routed to the appropriate teams if necessary. You'll work closely with the technical leadership team, product managers, software engineers, and client-facing team members.
StackAdapt is a remote-first company, and we are open to candidates located anywhere in North America.
What you'll be doing:Creating and debugging custom javascript snippets for clientsTroubleshooting simple to complex system setups across various platformsHelp guide users and clients alike with the technical intricacies of our platformIdentifying root causes of technical issues and addressing potentially complex technical problems/questions and querying databases and monitoring systems, including SQL and/or Elasticsearch.Taking ownership of escalations and highly technical problem solving.Working with clients to help solve their technical issuesWhat you'll bring to the table:
Proven experience in technical support, product support, and/or software engineering capacityProven skill in crafting technical documentation tailored for both technical and non-technical audiencesBasic to intermediate Javascript experience is requiredStrong problem-solving and analytical abilitiesExperience identifying root causes of technical issues and addressing potentially complex technical problems/questionsExperience querying databases and monitoring systems, including SQL and/or ElasticsearchStrong communication skills to explain potentially complex situations to team members and clientsExperience with Google Tag Manager (GTM) and CMS systems (WordPress, Shopify, Hubspot) is a plusBasic to intermediate knowledge/experience in Digital Advertising is a plusExperience with GraphQL is a plusStackAdapters enjoy:
Highly competitive salaryRRSP/401K matching3 weeks vacation + 3 personal care days + 1 Culture & Belief day + birthdays offAccess to a comprehensive mental health care platformHealth benefits from day one of employmentWork-from-home reimbursementsOptional global WeWork membership for those who want a change from their home officeRobust training and onboarding programCoverage and support of personal development initiatives (conferences, courses, etc)Access to StackAdapt programmatic courses and certifications to support continuous learningAn awesome parental leave policyA friendly, welcoming, and supportive cultureOur social and team events!
#LI-KR1
StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you're comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.
About StackAdapt
We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:
Ad Age Best Places to Work 2024
G2 Top Software and Top Marketing and Advertising Product for 2024
Campaign's Best Places to Work 2023 for the UK
2024 Best Workplaces for Women and in Canada by Great Place to Work®
#1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising
#LI-Remote