Staff Site Reliability Engineer - Technical Duty Officer

About ZscalerZscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.Job DescriptionBe a forcing factor within the organization as we transform to a world leading SRE organization.Bring a depth of experience to drive troubleshooting during critical outages involving multiple large-scale distributed software applications, networks, and cloud infrastructure.Advocate for the customer experience by rapidly addressing and mitigating problems within customer environments across the globe.Ensure focused leadership, effective coordination, and streamlined decision-making during critical incidents with multiple teams engaged.Build technical training capabilities to ensure the SRE organization is a destination for people in their career while providing a continuous learning culture.Take the lead in driving a comprehensive and scalable observability strategy that supports rapid problem isolation and effective diagnosis.Drive organizational excellence by building scalable process frameworks which drive rapid responses to availability issues.Work closely with product teams to ensure we thoroughly analyze failures and apply holistic learnings to fail faster, fail smaller, and fail less often in the future.Ensure new services and iterations of existing services are built for reliability, scalability and ease of operations.Champion SRE principles and practices within Engineering Department.Participate and/or lead projects from intake to closure.QualificationsStrong communication and interpersonal skills.Decisiveness and ability to make sound judgments under pressure.Problem-solving and analytical skills.Experience in being able to effectively lead a team of cross-functional engineers.Expert level knowledge in at least one of the following infrastructure components: Systems, Network or Observability.Customer-first attitude and focus on providing best-in-class service for customers.Bachelor's degree in Computer Science, a related technical field involving computer systems engineering, or equivalent practical experience.Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.Base Pay Range : $129,500 — $185,000 USDBy applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.Pay Transparency : Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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