Experis
IT Support Specialist III
Experis, Chico, California, us, 95976
Job Title: IT Support Specialist IIILocation:Chico, CASalary: $50k - 60k per annum
The IT Support Specialist is our go to person for advanced client projects and implementations. Installing workflow applications and providing advanced support for our clients are a regular part of the Network Technician's Day.
The Network Technician is responsible for onsite and remote installation and support needs for our document management clients. This relates to all technology, to include workstations, servers, printers, networks, and vendor specific hardware and software. This is an advanced technical position, focused on workflow software and advanced document management solutions.
ResponsibilitiesHelp Architect, implement and support MFP software applicationsSupport and understand Microsoft related technologies: Windows Server, SharePoint, Office365, Group PolicyTechnical support at the network level: WAN and LAN connectivity, routers, firewalls, and securityCommunication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outagesExcellent customer service skills is must for this positionMS Windows OS / Mac OS experience and supportPrint driver setup / best practicesTechnical support at the network level: WAN and LAN connectivity, routers, firewalls, and securityRemote access solution implementation and support: VPN, Terminal Services, or CitrixCommunication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outagesMust have skills:
Interpersonal skills: such telephone skills, communication skills, active listening and client-careDiagnostic skills of technical issuesAbility to plan, organize, and multi-task in a fast-paced environmentTakes ownership of job responsibilities with personal pride and accountabilityAbility to work independently with little supervision required.Very strong attention to detail and problem-solving skills are essentialAbility to take constructive feedback from Management, or PeersWillingness to learn new processes/practices, apply them and train othersImpeccable Integrity and honestyQualifications:
Associates Degree or Bachelors Degree3-5 Years in the IT field or work-related experienceA valid driver's license and good driving record is a mustExcellent customer service skillsStrong analytical and trouble-shooting skillsMust be a self-starterMust be capable of working independentlyAbility to handle high stressful situations and thrive under pressureImpeccable Integrity and honestyAbility to take constructive feedback from Management, or PeersWillingness to learn new processes/practices, apply them and train othersPhysical Demands & Work Environment:
Ability to sit at a desk for prolonged periods of timeAbility to talk on the phone and work with various computer tools and applicationsAbility to type and compose written communication in various forms. About ManpowerGroup, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson WellsManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -
Manpower, Experis, Talent Solutions, and Jefferson Wells
- creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
The IT Support Specialist is our go to person for advanced client projects and implementations. Installing workflow applications and providing advanced support for our clients are a regular part of the Network Technician's Day.
The Network Technician is responsible for onsite and remote installation and support needs for our document management clients. This relates to all technology, to include workstations, servers, printers, networks, and vendor specific hardware and software. This is an advanced technical position, focused on workflow software and advanced document management solutions.
ResponsibilitiesHelp Architect, implement and support MFP software applicationsSupport and understand Microsoft related technologies: Windows Server, SharePoint, Office365, Group PolicyTechnical support at the network level: WAN and LAN connectivity, routers, firewalls, and securityCommunication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outagesExcellent customer service skills is must for this positionMS Windows OS / Mac OS experience and supportPrint driver setup / best practicesTechnical support at the network level: WAN and LAN connectivity, routers, firewalls, and securityRemote access solution implementation and support: VPN, Terminal Services, or CitrixCommunication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outagesMust have skills:
Interpersonal skills: such telephone skills, communication skills, active listening and client-careDiagnostic skills of technical issuesAbility to plan, organize, and multi-task in a fast-paced environmentTakes ownership of job responsibilities with personal pride and accountabilityAbility to work independently with little supervision required.Very strong attention to detail and problem-solving skills are essentialAbility to take constructive feedback from Management, or PeersWillingness to learn new processes/practices, apply them and train othersImpeccable Integrity and honestyQualifications:
Associates Degree or Bachelors Degree3-5 Years in the IT field or work-related experienceA valid driver's license and good driving record is a mustExcellent customer service skillsStrong analytical and trouble-shooting skillsMust be a self-starterMust be capable of working independentlyAbility to handle high stressful situations and thrive under pressureImpeccable Integrity and honestyAbility to take constructive feedback from Management, or PeersWillingness to learn new processes/practices, apply them and train othersPhysical Demands & Work Environment:
Ability to sit at a desk for prolonged periods of timeAbility to talk on the phone and work with various computer tools and applicationsAbility to type and compose written communication in various forms. About ManpowerGroup, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson WellsManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -
Manpower, Experis, Talent Solutions, and Jefferson Wells
- creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.