San Jose State University
Managing Director, Jack Holland, Exploratory & CPGE Student Success Centers
San Jose State University, San Jose, California, United States, 95199
Job Summary
Reporting to and receiving work lead direction from the Associate Vice Provost of Undergraduate Advising & Success (AVP UAS), the Managing Director of the Jack Holland Student Success Center (College of Business) Exploratory Student Success Center and College of Professional and Global Education Student Success Center (CPGE) is responsible for leading and developing three teams of staff to ensure that the success centers provide holistic advising and appropriate referrals to campus support services to support the university's retention and equity goals. The Managing Director is responsible for implementing initiatives of the AVP, in conjunction with the College of Business, Undergraduate Education and CPGE, as needed. The Managing Director is responsible for managing and directing the operations of the centers, including assigning duties to advisors and managing challenging or complex student issues. The managing director works with the AVP to develop and implement programs that support high priority populations including historically excluded students, and students who are in academic jeopardy. A significant responsibility of the director is to implement the use of campus technology solutions, to provide analytics related to staff and Center effectiveness. In collaboration with the AVP UAS, the Managing Director develops and delivers training for the advising community. The Managing Director is the link between the centers and other campus resources and maintains strong working relationships with a wide range of stakeholders including students, staff, faculty, and community partners.
Key Responsibilities
Responsible for working with the AVP to develop data-informed strategies to achieve student success and close equity gaps for both Centers
Responsible for effective implementation of technology related to advising
Identify, develop and implement Student Success programs to provide an equitable, holistic experience for students as they enter the University through to graduation, in consultation with the AVP
Advance key initiatives related to advising, retention, and student success to ameliorate equity gaps
Work with AVP, College Leadership, and New Student and Family Programs to deliver advising during Orientations
Work with AVP and College Leadership to manage faculty advising in the college, to include training and assessment
Work with College Leadership to integrate curricular changes into advising practices and procedures
Work with AVP to set annual goals for the Centers and staff
Manage and develop a team of advisors and administrative staff
Manage staff requests for professional development funds and opportunities in conjunction with the AVP
In collaboration with the AVP, support staff professional development opportunities
In coordination with the AVP, develop an annual budget and forecast expenses
Work with Managing Director, CHHS & LCOE to develop pre-health program
Work with AVP to develop and maintain ongoing training and professional development for advisors
Knowledge, Skills & Abilities
Knowledge of methods for academic advising assessment and evaluation
Knowledge of assessing student needs and referring to appropriate resources
Expertise in technologies and practices to support student success
Knowledge of CSU and SJSU policies and procedures that impact students
Ability to inspire, motivate and lead a highly professional team of advisors to achieve high level of performance on student success metrics
Ability to handle difficult student situations and work with relevant constituents towards solutions that balance potentially conflicting priorities
Ability to design and implement enhancements to improve the efficiency and quality of advising services
Ability to advise students individually or in groups on routine matters, and general knowledge of principles of individual and group behavior
Must have strong intercultural communication skills and a commitment to Diversity, Equity, and Inclusion
Ability to work with multicultural and ethnically diverse populations
Ability to implement training for advisors and staff of the Centers
Strong oral and written communication skills
Strong analytical skills including desire to make continuous improvement to processes, and ability to learn, evaluate and adopt new technologies quickly
Required Qualifications
Master's degree
Five years progressively responsible experience
Experience in hiring and supervision
Experience developing student programs
Experience developing training or professional development programs
Demonstrated experience working with a diverse populations of students
Preferred Qualifications
Earned doctorate in social sciences, counseling or education
Experience managing a professional staff that is unionize
Experience managing diverse teams and constituents
Experience managing a budget
Experience or knowledge of regional, public broad access institutions
Experience using Peoplesoft, EAB, or demonstrated ability to learn educational software
Compensation
Classification: Administrator IIAnticipated Hiring Range: $10,486/month - $11,250/month
CSU Salary Range: $4,812/month - $15,449/month
The final hiring salary will be commensurate with experience.
San Jose State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.
Application Procedure
Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
Resume
Letter of Interest
All applicants must apply within the specified application period:
June 14, 2024 through June 30, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
Contact Information
University Personneljobs@sjsu.edu408-924-2252
CSU Vaccination Policy
The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.
Additional Information
Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.
The standard background check includes: criminal check, employment, and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third-party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.
SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)
All San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San Jose State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.
Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.
Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.
Equal Employment Statement
San Jose State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).
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Reporting to and receiving work lead direction from the Associate Vice Provost of Undergraduate Advising & Success (AVP UAS), the Managing Director of the Jack Holland Student Success Center (College of Business) Exploratory Student Success Center and College of Professional and Global Education Student Success Center (CPGE) is responsible for leading and developing three teams of staff to ensure that the success centers provide holistic advising and appropriate referrals to campus support services to support the university's retention and equity goals. The Managing Director is responsible for implementing initiatives of the AVP, in conjunction with the College of Business, Undergraduate Education and CPGE, as needed. The Managing Director is responsible for managing and directing the operations of the centers, including assigning duties to advisors and managing challenging or complex student issues. The managing director works with the AVP to develop and implement programs that support high priority populations including historically excluded students, and students who are in academic jeopardy. A significant responsibility of the director is to implement the use of campus technology solutions, to provide analytics related to staff and Center effectiveness. In collaboration with the AVP UAS, the Managing Director develops and delivers training for the advising community. The Managing Director is the link between the centers and other campus resources and maintains strong working relationships with a wide range of stakeholders including students, staff, faculty, and community partners.
Key Responsibilities
Responsible for working with the AVP to develop data-informed strategies to achieve student success and close equity gaps for both Centers
Responsible for effective implementation of technology related to advising
Identify, develop and implement Student Success programs to provide an equitable, holistic experience for students as they enter the University through to graduation, in consultation with the AVP
Advance key initiatives related to advising, retention, and student success to ameliorate equity gaps
Work with AVP, College Leadership, and New Student and Family Programs to deliver advising during Orientations
Work with AVP and College Leadership to manage faculty advising in the college, to include training and assessment
Work with College Leadership to integrate curricular changes into advising practices and procedures
Work with AVP to set annual goals for the Centers and staff
Manage and develop a team of advisors and administrative staff
Manage staff requests for professional development funds and opportunities in conjunction with the AVP
In collaboration with the AVP, support staff professional development opportunities
In coordination with the AVP, develop an annual budget and forecast expenses
Work with Managing Director, CHHS & LCOE to develop pre-health program
Work with AVP to develop and maintain ongoing training and professional development for advisors
Knowledge, Skills & Abilities
Knowledge of methods for academic advising assessment and evaluation
Knowledge of assessing student needs and referring to appropriate resources
Expertise in technologies and practices to support student success
Knowledge of CSU and SJSU policies and procedures that impact students
Ability to inspire, motivate and lead a highly professional team of advisors to achieve high level of performance on student success metrics
Ability to handle difficult student situations and work with relevant constituents towards solutions that balance potentially conflicting priorities
Ability to design and implement enhancements to improve the efficiency and quality of advising services
Ability to advise students individually or in groups on routine matters, and general knowledge of principles of individual and group behavior
Must have strong intercultural communication skills and a commitment to Diversity, Equity, and Inclusion
Ability to work with multicultural and ethnically diverse populations
Ability to implement training for advisors and staff of the Centers
Strong oral and written communication skills
Strong analytical skills including desire to make continuous improvement to processes, and ability to learn, evaluate and adopt new technologies quickly
Required Qualifications
Master's degree
Five years progressively responsible experience
Experience in hiring and supervision
Experience developing student programs
Experience developing training or professional development programs
Demonstrated experience working with a diverse populations of students
Preferred Qualifications
Earned doctorate in social sciences, counseling or education
Experience managing a professional staff that is unionize
Experience managing diverse teams and constituents
Experience managing a budget
Experience or knowledge of regional, public broad access institutions
Experience using Peoplesoft, EAB, or demonstrated ability to learn educational software
Compensation
Classification: Administrator IIAnticipated Hiring Range: $10,486/month - $11,250/month
CSU Salary Range: $4,812/month - $15,449/month
The final hiring salary will be commensurate with experience.
San Jose State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.
Application Procedure
Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
Resume
Letter of Interest
All applicants must apply within the specified application period:
June 14, 2024 through June 30, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
Contact Information
University Personneljobs@sjsu.edu408-924-2252
CSU Vaccination Policy
The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.
Additional Information
Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.
The standard background check includes: criminal check, employment, and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third-party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.
SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)
All San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San Jose State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.
Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.
Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.
Equal Employment Statement
San Jose State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).
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