Brake Check
Systems/Help Desk Analyst
Brake Check, San Antonio, Texas, United States, 78208
Systems/Help Desk Analyst
Department: Information Technology
Location: San Antonio, TX
START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3113675&source=3113675-CJB-0)
We are seeking a dedicated IT Infrastructure Support Specialist to join our team, serving as the primary resource for general IT support at our retail locations. Your responsibilities will encompass planning, monitoring, troubleshooting, implementation, maintenance, and repair of various devices including desktops, laptops, mobile devices, telecommunications, and network equipment. You will also manage user accounts and ensure compliance with corporate security policies, maintaining thorough documentation of system configurations and equipment inventory.
Essential Functions
Device Management: Deploy, manage, monitor, and support all end-user devices, including desktops, laptops (Windows and MAC), mobile phones/tablets (Android and iOS), scanners, and printers.
Help Desk: Use Solarwinds Help Desk Software to create, monitor, update, document, and close support tickets. Identify trends and recommend changes to reduce incident rates.
Communication: Keep managers and key personnel informed of system status through timely communication and weekly reports. Proactively communicate with end users, providing updates on issues and periodic newsletters on trends and fixes.
System Access: Ensure continuous access to email, intranet, public internet, and other crucial business applications.
Support: Provide Tier I support for internet and telecommunication services at all store locations.
Management: Adjust repair orders/invoices due to POS software issues and manage operations reporting.
On-site Support: Visit store locations to install hardware/software and troubleshoot as needed.
Process Improvement: Review and improve processes, procedures, and technologies for better quality and efficiency.
Training: Stay updated on new technologies and participate in company-supported training and certification courses.
Availability: Provide support during weekends, holidays, and nighttime as required.
Other Duties: Perform additional duties as assigned.
Required Qualifications
Minimum age: 21 years
Authorized to work in the U.S.
Minimum 5 years of technical support experience
Minimum 3 years of help desk experience
Proficient in LAN, WAN, and wireless networking technologies
Strong knowledge of Microsoft Windows 7/8/10, laptop hardware, software, and OS
Proficient with Android and iOS mobile devices
Familiar with DOS Command Line Shell and Scripting
Proficiency in Symantec Ghost, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Knowledge of Office 365 administration (Exchange, SharePoint, Lync, SkyDrive/OneDrive)
Understanding of network hardware, protocols, Internet standards (TCP/IP, DNS, DHCP)
Knowledge of computer security, including malware, antivirus, and Symantec Endpoint Protection
Strong troubleshooting skills for PCs, laptops, printers, and peripherals
Proficient in virus protection and diagnostic software
Preferred Qualifications
A+ certification
Network+ certification
Basic knowledge of MAC OS
Skills & Abilities
Exceptional people skills with a friendly demeanor
Positive attitude, strong work ethic, high motivation, and customer-focused mindset
Ability to diagnose and resolve computing problems onsite and remotely
Proficient in installing, configuring, and maintaining personal computers, networks, and related hardware/software
Strong problem-solving and independent thinking abilities
Effective communication skills, both written and verbal
Excellent organizational and time management skills
Ability to thrive in a fast-paced setting and meet tight deadlines
Maintain confidentiality of sensitive information
Travel
Up to 5% local travel is expected for this position.
Physical Demands/Work Environment
Regularly communicate with customers and team members
Long hours sitting and using office equipment/computers
Frequent use of hands/fingers for keyboard manipulation
Lift/move up to 10 pounds regularly and up to 25 pounds occasionally
Occasional standing, walking, reaching, climbing, balancing, stooping, kneeling, crouching, or crawling
Normal or corrected vision required
Work environment noise level is usually quiet to moderate
Additional Requirements
Acceptable criminal history background check
Valid driver's license with an acceptable driving record
If you are passionate about IT infrastructure support and meet the above qualifications, we encourage you to apply and become a vital part of our team!
START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3113675&source=3113675-CJB-0)
Department: Information Technology
Location: San Antonio, TX
START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3113675&source=3113675-CJB-0)
We are seeking a dedicated IT Infrastructure Support Specialist to join our team, serving as the primary resource for general IT support at our retail locations. Your responsibilities will encompass planning, monitoring, troubleshooting, implementation, maintenance, and repair of various devices including desktops, laptops, mobile devices, telecommunications, and network equipment. You will also manage user accounts and ensure compliance with corporate security policies, maintaining thorough documentation of system configurations and equipment inventory.
Essential Functions
Device Management: Deploy, manage, monitor, and support all end-user devices, including desktops, laptops (Windows and MAC), mobile phones/tablets (Android and iOS), scanners, and printers.
Help Desk: Use Solarwinds Help Desk Software to create, monitor, update, document, and close support tickets. Identify trends and recommend changes to reduce incident rates.
Communication: Keep managers and key personnel informed of system status through timely communication and weekly reports. Proactively communicate with end users, providing updates on issues and periodic newsletters on trends and fixes.
System Access: Ensure continuous access to email, intranet, public internet, and other crucial business applications.
Support: Provide Tier I support for internet and telecommunication services at all store locations.
Management: Adjust repair orders/invoices due to POS software issues and manage operations reporting.
On-site Support: Visit store locations to install hardware/software and troubleshoot as needed.
Process Improvement: Review and improve processes, procedures, and technologies for better quality and efficiency.
Training: Stay updated on new technologies and participate in company-supported training and certification courses.
Availability: Provide support during weekends, holidays, and nighttime as required.
Other Duties: Perform additional duties as assigned.
Required Qualifications
Minimum age: 21 years
Authorized to work in the U.S.
Minimum 5 years of technical support experience
Minimum 3 years of help desk experience
Proficient in LAN, WAN, and wireless networking technologies
Strong knowledge of Microsoft Windows 7/8/10, laptop hardware, software, and OS
Proficient with Android and iOS mobile devices
Familiar with DOS Command Line Shell and Scripting
Proficiency in Symantec Ghost, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Knowledge of Office 365 administration (Exchange, SharePoint, Lync, SkyDrive/OneDrive)
Understanding of network hardware, protocols, Internet standards (TCP/IP, DNS, DHCP)
Knowledge of computer security, including malware, antivirus, and Symantec Endpoint Protection
Strong troubleshooting skills for PCs, laptops, printers, and peripherals
Proficient in virus protection and diagnostic software
Preferred Qualifications
A+ certification
Network+ certification
Basic knowledge of MAC OS
Skills & Abilities
Exceptional people skills with a friendly demeanor
Positive attitude, strong work ethic, high motivation, and customer-focused mindset
Ability to diagnose and resolve computing problems onsite and remotely
Proficient in installing, configuring, and maintaining personal computers, networks, and related hardware/software
Strong problem-solving and independent thinking abilities
Effective communication skills, both written and verbal
Excellent organizational and time management skills
Ability to thrive in a fast-paced setting and meet tight deadlines
Maintain confidentiality of sensitive information
Travel
Up to 5% local travel is expected for this position.
Physical Demands/Work Environment
Regularly communicate with customers and team members
Long hours sitting and using office equipment/computers
Frequent use of hands/fingers for keyboard manipulation
Lift/move up to 10 pounds regularly and up to 25 pounds occasionally
Occasional standing, walking, reaching, climbing, balancing, stooping, kneeling, crouching, or crawling
Normal or corrected vision required
Work environment noise level is usually quiet to moderate
Additional Requirements
Acceptable criminal history background check
Valid driver's license with an acceptable driving record
If you are passionate about IT infrastructure support and meet the above qualifications, we encourage you to apply and become a vital part of our team!
START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3113675&source=3113675-CJB-0)