Senior Deposit Operations Specialist

Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank – we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members’ drive and optimism. Together we can make a difference in the financial future of our communities.Under some supervision and following established policies and procedures, provides senior level back-office internal and external support for performing regulatory-related functions, including government reporting, multi-state dormant/escheat, ACH processing and IRA deposit account processing in accordance with governing regulations and laws.ESSENTIAL FUNCTIONSProcess and provide oversight for ACH exceptions, stop payment requests, unauthorized transaction claims and ACH origination research. Coordinate remediation with branches, departments, and external banks, as needed.Responsible for compliance with state dormant and escheat regulatory functions for deposit accounts, deposit and lending bank checks and safe deposit boxes.Process Reg O system maintenance and account reviews, update and validate system records, and provide applicable notice of overdraft status.Responsible for performing annual W-8 and W-9 certifications, B-Notice and C-Notice processing and W-8 BEN-E reviews for compliance with IRS regulations, including form and/or response reviews, and follow up with branches and departments for corrections and form completion integrity.Review deposit reports for IRS regulatory reporting accuracy, coordinate corrective action with branches and process required system updates.Responsible for IRA branch regulatory support, central IRA transaction and new account integrity reviews, and general regulatory and processing guidance for branches.Review and process daily deposit service request workflow and privacy opt out requests.Serve as a contact point for branches needing operational assistance and guidance related to assigned unit responsibilities.Responsible for writing, revising, and maintaining updated desktop procedures and providing guidance and support for published procedures related to department functions.Coordinate updating, printing and distribution of Authorized Signature Book.Assist with ordering and maintaining supplies on behalf of Operations Administration.QUALIFICATIONSEducation: Associate’s degree preferred or equivalent banking experience in a related fieldrequired.Experience: Minimum of 4 or more years of experience in branch or back-office operations / banking operations.Skills/Ability: PC literate. Ability to organize and prioritize work and meet deadlines. Strong analytical, critical thinking and independent problem-solving skills. Good oral, written and interpersonal communication skills. Demonstrated knowledge of state and federal regulations pertaining to the position, including Reg E, NACHA rules, State Unclaimed Property laws, FATCA, and Right to Financial Privacy. Bilingual English/Mandarin or Cantonese a plus.OTHER DETAILS$25.00 – $33.65 / hourPay determined based on job-related knowledge, skills, experience, and location.Cathay Bank offers its

full-time

employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy .Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We believe in diversity, equity, and inclusion in the workplace. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.Cathay Bank endeavors to make www.CathayBank.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at (626) 582-7370 or mickey.hsu@cathaybank.com .

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

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