Amtraco Llc
Customer Service Representative
Amtraco Llc, Burlington, Wisconsin, United States, 53105
AMTRACO is a global holding company headquartered in Franksville, WI, that manages the shared services of HR, IT, and Finance for its operating units. The four distinct operating units owned by AMTRACO are:EPSI
– a distribution company servicing the surface finishing industry with presence in all major global markets.STM
– a manufacturer of pressure sensitive adhesive tapesFAST
– a distributor of tapes and related products for the framing, architectural, signs, and trophy markets.SBM
– a commercial real estate company that buys, develops, and leases commercial real estate.Position ResponsibilitiesMaintain a positive, empathetic, and professional attitude toward customers always.Responding promptly to customer inquiries.Communicating to customers through various channels.Acknowledging and resolving customer complaints.Thorough product knowledge so that you can answer questions.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with sales managers and sale reps as necessary.Providing feedback on the efficiency of the customer service process.Ensure customer satisfaction and provide professional customer support.CSR Requirements:Ability to remain calm when customers are stressed or upset.Proficient with computers, specifically Microsoft 365 SuiteExperience working with customer supportEducation Requirements:High School Diploma or equivalentAssociates degree and/or bachelor’s degree preferredCompany Benefits:Competitive SalaryEarned Vacation & Personal Time OffPaid HolidaysMedical, Dental, and Vision401 (K) with company match program
– a distribution company servicing the surface finishing industry with presence in all major global markets.STM
– a manufacturer of pressure sensitive adhesive tapesFAST
– a distributor of tapes and related products for the framing, architectural, signs, and trophy markets.SBM
– a commercial real estate company that buys, develops, and leases commercial real estate.Position ResponsibilitiesMaintain a positive, empathetic, and professional attitude toward customers always.Responding promptly to customer inquiries.Communicating to customers through various channels.Acknowledging and resolving customer complaints.Thorough product knowledge so that you can answer questions.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with sales managers and sale reps as necessary.Providing feedback on the efficiency of the customer service process.Ensure customer satisfaction and provide professional customer support.CSR Requirements:Ability to remain calm when customers are stressed or upset.Proficient with computers, specifically Microsoft 365 SuiteExperience working with customer supportEducation Requirements:High School Diploma or equivalentAssociates degree and/or bachelor’s degree preferredCompany Benefits:Competitive SalaryEarned Vacation & Personal Time OffPaid HolidaysMedical, Dental, and Vision401 (K) with company match program