Senior Customer Success Manager

inPowered’s AI platform enables brands to maximize their content marketing ROI. Powered by Artificial Intelligence and years of machine learning, their Content Intelligence and Content Distribution solutions allow marketers to collect proprietary data and use it to drive real ROI – positively changing brand perception, increasing action taken onsite, lead generation and user engagement. inPowered was founded in 2014 by Peyman and Pirouz Nilforoush after selling their previous company, NetShelter, to Ziff Davis.Description:Senior Customer Success Manager role is a client facing role focused on driving renewals and business growth for clients. Ensuring partner retention and satisfaction by delivering a high level of service through strategic insights, data driven storytelling and high operational standards. They will lead the process of launching, building, and executing strategic campaigns while collaborating with internal and external stakeholders. The ideal candidate for this role should possess strong client management skills with the keen ability to identify and prioritize the right inputs and outputs to deliver exceptional customer success. They will be able to manage multiple workflows in a fast-paced work environment and above all, they should demonstrate a high level of ownership and clear communication skills.Responsibilities:Drive renewal revenue growth and improve end customer experienceDemonstrate excellent time-management skills and the ability to work independentlyPerform day to day operational tasks including scheduling, leading and client calls, reporting on campaign KPIsServe as a point of contact to clients for anything related to reporting, insights & recommendations, and day-to-day collaborationAnalyze campaign performance and present recommendations to clients with key insights to drive upsells and incremental revenue.Own and present quarterly Business Reviews with key client stakeholders.Monitor pacing and performance for live campaigns and work with the Operations & Product team to resolve issuesWork closely with Sales, Solutions and the Operations teams to prepare client presentations; develop and communicate campaign learnings and strategize on how to engage and grow accountsConstantly stay on top of platform improvements, product updates, and new offeringsAdditional duties as assigned or requestedRequirements:5-8 years of experience inmarketing/ad tech industry and/or advertising agency, experience with a focus in relationship management and negotiation skillsBachelor’s degree or equivalent work experienceKnowledge and understanding of the Native Ad and/or Programmatic spaceUnderstanding of integrated marketing communications and the digital media landscapeProficient in MS Office, particularly Excel, PowerPoint and OutlookExceptional organization and communication skillsEffectively manage multiple projects and priorities in a fast-paced, deadline-driven environment.Ability to learn quicklyGoogle Analytics, Google Ads, Ad serving or Paid Social Media Experience preferredExperience onboarding self-serve clients preferredThis is a Remote (work from home) position.Unlimited time offBenefits paid 100% by inPowered401K offeredGym, home internet, cell phone reimbursementsJoin Leading Agencies Activating inPowered AI#J-18808-Ljbffr