Zones
Desktop Support Technician
Zones, Brooklyn, New York, United States, 11210
DescriptionPosition at Zones LLC.
Position Details:Term: 6-12 Months open endedLocation: 1 x onsite in downtown NYC, 1 x Durham, NCHours: Day shift - Mon-Friday 8-5pm ETHourly pay - up to $31.25/hr + Medical/dental/vision immediately + 401K after 6 months.This individual will work onsite with our client in the HealthTech and Cancer Research space.What you'll do as the Desktop Support TechnicianThe requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Troubleshoot and remediate PC/MAC/peripheral/mobile device hardware and software issues and provide repair action for incidents - 500 end usersInstall, configure and support new hardware and software for service requests.Document resolution to desktop issues, propose solutions to root cause problems.Maintain hardware and software inventories.Assist with project-based work as needed and as directed by leadership.Respond to incidents by phone or email in a timely manner. Additionally, provide written receipt of Incident and convey the expected resolution time.Update customer ticketing system (Zendesk), inventory/asset management systems as required, and complete appropriate paperwork for customer acceptance.Demonstrate a high level of professionalism, interpersonal skills and team-oriented attitude.Demonstrate active listening skills with ability to act with sensitivity and empathize with Customer's situation.Document resolutions to desktop issues and propose solutions to root cause problems.Provide support for L2 issues. Learn and become knowledgeable of Customer products and services.
What you'll bring to the table:
Bachelor's Degree preferred. Minimum of an Associate's Degree or equivalent HS Diploma and at least 1 -2 years of experience with PC systems, related peripherals, common software programs and Operating Systems.Strong MAC/PC hardware diagnostics skills - Chromebook experience a plus.Experienced with Break/fix solutionsStrong knowledge of Windows 10, MS office suite & 0365Knowledge of Mac OS/Apple iOS.Working knowledge of Active DirectoryWell versed in remote take over tools in support of PCs, Network Printers as well as remote connectivity via VPN.Virus /Malware eradication skills through normal tools sets.Experience setting up printers, monitors and IT cabling.Ability to document processes and procedures.Independent and trustworthySuperior customer service and interpersonal skillsExcellent oral and written communication skills.Ability to lift 50 lbs.Must be able to pass a thorough background check. (criminal, education, employment).
Zones offers a comprehensive Benefits package While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. At Zones, work is more than a job -with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
At Zones, we don’t just acknowledge diversity, we make it the foundation of how we conduct business and how we support our employees and communities. Zones is a certified Minority Business Enterprise (MBE) and Corporate Plus member of the Northwest MSDC (Minority Supplier Development Council). We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, sexual orientation, national origin, age, citizenship, marital status, disability, gender identity or Veteran status.
Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly
Position Details:Term: 6-12 Months open endedLocation: 1 x onsite in downtown NYC, 1 x Durham, NCHours: Day shift - Mon-Friday 8-5pm ETHourly pay - up to $31.25/hr + Medical/dental/vision immediately + 401K after 6 months.This individual will work onsite with our client in the HealthTech and Cancer Research space.What you'll do as the Desktop Support TechnicianThe requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Troubleshoot and remediate PC/MAC/peripheral/mobile device hardware and software issues and provide repair action for incidents - 500 end usersInstall, configure and support new hardware and software for service requests.Document resolution to desktop issues, propose solutions to root cause problems.Maintain hardware and software inventories.Assist with project-based work as needed and as directed by leadership.Respond to incidents by phone or email in a timely manner. Additionally, provide written receipt of Incident and convey the expected resolution time.Update customer ticketing system (Zendesk), inventory/asset management systems as required, and complete appropriate paperwork for customer acceptance.Demonstrate a high level of professionalism, interpersonal skills and team-oriented attitude.Demonstrate active listening skills with ability to act with sensitivity and empathize with Customer's situation.Document resolutions to desktop issues and propose solutions to root cause problems.Provide support for L2 issues. Learn and become knowledgeable of Customer products and services.
What you'll bring to the table:
Bachelor's Degree preferred. Minimum of an Associate's Degree or equivalent HS Diploma and at least 1 -2 years of experience with PC systems, related peripherals, common software programs and Operating Systems.Strong MAC/PC hardware diagnostics skills - Chromebook experience a plus.Experienced with Break/fix solutionsStrong knowledge of Windows 10, MS office suite & 0365Knowledge of Mac OS/Apple iOS.Working knowledge of Active DirectoryWell versed in remote take over tools in support of PCs, Network Printers as well as remote connectivity via VPN.Virus /Malware eradication skills through normal tools sets.Experience setting up printers, monitors and IT cabling.Ability to document processes and procedures.Independent and trustworthySuperior customer service and interpersonal skillsExcellent oral and written communication skills.Ability to lift 50 lbs.Must be able to pass a thorough background check. (criminal, education, employment).
Zones offers a comprehensive Benefits package While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. At Zones, work is more than a job -with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
At Zones, we don’t just acknowledge diversity, we make it the foundation of how we conduct business and how we support our employees and communities. Zones is a certified Minority Business Enterprise (MBE) and Corporate Plus member of the Northwest MSDC (Minority Supplier Development Council). We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, sexual orientation, national origin, age, citizenship, marital status, disability, gender identity or Veteran status.
Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly