Verisk
Salesforce Administrator
Verisk, Jersey City, New Jersey, United States, 07390
Disclaimer: Annualized base pay may vary depending on geographic location, job-related knowledge, skills, and experience.Salary - Min.: $95,000.00U.S. State: New JerseyCompany Description
We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.Job Description
This role is hybrid with 2 days in our headquarter office located in Jersey City, NJ.We’re looking for a Salesforce Administrator to join our CRM team and support our sales, marketing, and business teams to deliver technical Salesforce solutions, including design and function. Reporting to the Technology Operations Manager, core responsibilities include optimization of sales processes and technical infrastructure. This role drives operational efficiencies and requires collaboration, a keen eye for detail, and a desire to provide process improvements and creative services. This position plays a key role to maintain and customize Verisk’s existing salesforce CRM instances including integrations with key systems like Icertis, LinkedIn, Eloqua, Outreach, and Zoura.ResponsibilitiesPerform Salesforce administrative functions like user account maintenance, creating/updating profiles, rules, reports, dashboards, workflows, process builder, as well as use of data loader and other toolsWork closely with stakeholders like sales and service teams to set up/modify assignment rules, escalation rules, auto response rules, macros, queues, fields, objects, formulas, and enable live agent and email-to-caseProvide/manage knowledge articles, content, and surveysAid in implementing service packs, upgrades, and server changesSupport Salesforce and third-party application integrations with Click Tools, Outreach, LinkedIn Sales Navigator, App Buddy, Incontact, etcPartner with different teams like sales, data, product, finance, and marketing to understand business/data requirements and build out development requirements, related processes, team training, and infrastructure to support operational needs like sales lead enrichment, pipeline management, forecasting, lead workflow, and analytics/reporting, etc.Design automated processes to improve efficiency with scale and lean designWork closely with acquisitions and subsidiaries to consolidate and migrate Salesforce instances, including demonstrations, understanding of business requirements, data reconciliation, cleanup, migration and import coordination from previous/existing systemMaintain and manage data quality/integrity of Salesforce data through regular audits and maintenanceAssist end-users in trouble shooting and provide hands-on support and training – aid in developing step-by-step instructions for new and enhanced functionalityQualifications
Bachelor’s Degree in a relevant field like Information Technology, Business Administration, Marketing, or equivalent field4+ years experience as a Salesforce Administrator requiredAdvanced Administrator and/or Business Analyst certification a plusProficiency in Salesforce configuration, customization, LWC development, and data managementExperience working in a SCRUM or agile environmentSolid understanding of translating business processes to technical requirementsExperience with Einstein Analytics, Icertis CRM, and omni channel is a plusExcellent attention to detail and data accuracy, ensuring the integrity of CRM recordsAnalytical mindset with the ability to generate reports, analyze data, and provide meaningful insightsStrong problem-solving skills to troubleshoot and resolve technical issues or user challengesEffective communication and collaboration skills to work with cross-functional teams and provide user training and supportAbility to manage multiple tasks and priorities in a fast-paced environmentContinuous learning mindset to stay updated with CRM best practices and industry trendsStrong organizational skills to handle user account management, data imports/exports, and system documentation efficientlySkillsInnovative and creative thinker: pioneer who embraces bold ideasTeam player: high EQ, low ego, resourceful, frugal; treats resources as their own“Let’s go” attitude: optimist, contagious enthusiast, sees the upsideAccountability matters: drives for results as coach and team player; bias to outcomesExhibits aptitude: always learning and growing; constantly attempts new experiencesAdaptable: works quickly and nimbly; able and willing to wear multiple hats without hesitation; resilientGrit: passionate, self-directed and motivated; demonstrates enduranceAdditional Information
For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companiesand by Forbesas a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precisionClaims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiencesProperty Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficientExtreme Event Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governanceMarketing Solutions — delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagementLife Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become strongerVerisk Analytics is an equal opportunity employer.All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability . Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
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We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.Job Description
This role is hybrid with 2 days in our headquarter office located in Jersey City, NJ.We’re looking for a Salesforce Administrator to join our CRM team and support our sales, marketing, and business teams to deliver technical Salesforce solutions, including design and function. Reporting to the Technology Operations Manager, core responsibilities include optimization of sales processes and technical infrastructure. This role drives operational efficiencies and requires collaboration, a keen eye for detail, and a desire to provide process improvements and creative services. This position plays a key role to maintain and customize Verisk’s existing salesforce CRM instances including integrations with key systems like Icertis, LinkedIn, Eloqua, Outreach, and Zoura.ResponsibilitiesPerform Salesforce administrative functions like user account maintenance, creating/updating profiles, rules, reports, dashboards, workflows, process builder, as well as use of data loader and other toolsWork closely with stakeholders like sales and service teams to set up/modify assignment rules, escalation rules, auto response rules, macros, queues, fields, objects, formulas, and enable live agent and email-to-caseProvide/manage knowledge articles, content, and surveysAid in implementing service packs, upgrades, and server changesSupport Salesforce and third-party application integrations with Click Tools, Outreach, LinkedIn Sales Navigator, App Buddy, Incontact, etcPartner with different teams like sales, data, product, finance, and marketing to understand business/data requirements and build out development requirements, related processes, team training, and infrastructure to support operational needs like sales lead enrichment, pipeline management, forecasting, lead workflow, and analytics/reporting, etc.Design automated processes to improve efficiency with scale and lean designWork closely with acquisitions and subsidiaries to consolidate and migrate Salesforce instances, including demonstrations, understanding of business requirements, data reconciliation, cleanup, migration and import coordination from previous/existing systemMaintain and manage data quality/integrity of Salesforce data through regular audits and maintenanceAssist end-users in trouble shooting and provide hands-on support and training – aid in developing step-by-step instructions for new and enhanced functionalityQualifications
Bachelor’s Degree in a relevant field like Information Technology, Business Administration, Marketing, or equivalent field4+ years experience as a Salesforce Administrator requiredAdvanced Administrator and/or Business Analyst certification a plusProficiency in Salesforce configuration, customization, LWC development, and data managementExperience working in a SCRUM or agile environmentSolid understanding of translating business processes to technical requirementsExperience with Einstein Analytics, Icertis CRM, and omni channel is a plusExcellent attention to detail and data accuracy, ensuring the integrity of CRM recordsAnalytical mindset with the ability to generate reports, analyze data, and provide meaningful insightsStrong problem-solving skills to troubleshoot and resolve technical issues or user challengesEffective communication and collaboration skills to work with cross-functional teams and provide user training and supportAbility to manage multiple tasks and priorities in a fast-paced environmentContinuous learning mindset to stay updated with CRM best practices and industry trendsStrong organizational skills to handle user account management, data imports/exports, and system documentation efficientlySkillsInnovative and creative thinker: pioneer who embraces bold ideasTeam player: high EQ, low ego, resourceful, frugal; treats resources as their own“Let’s go” attitude: optimist, contagious enthusiast, sees the upsideAccountability matters: drives for results as coach and team player; bias to outcomesExhibits aptitude: always learning and growing; constantly attempts new experiencesAdaptable: works quickly and nimbly; able and willing to wear multiple hats without hesitation; resilientGrit: passionate, self-directed and motivated; demonstrates enduranceAdditional Information
For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companiesand by Forbesas a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precisionClaims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiencesProperty Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficientExtreme Event Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governanceMarketing Solutions — delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagementLife Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become strongerVerisk Analytics is an equal opportunity employer.All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability . Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
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