Trapeze Group
Customer Success Manager
Trapeze Group, Cedar Rapids, Iowa, United States, 52404
Job Summary:
We are in search of an ambitious and enthusiastic candidate who is eager to join our sales and account management team and drive value in our most strategic customer segment.
As a Customer Success Manager (CSM), you will play a key role in maximizing existing value within our customer base. You will be responsible for leading relationships, driving renewals, and generating quarterly business reviews across assigned customers. As a member of our talented sales and customer success organization, you will work across a functional team in Product, Professional Services, R&D and Leadership to advocate and represent our customer’s voice.
Job Description:
Responsibilities:
Plan, Organize, and Lead Renewals for assigned customers.Conduct Quarterly Business Reviews with stakeholders across client base.Ask critical business questions and generate ideas to expand footprint across the enterprise.Develop strategies to grow revenue through additional modules and professional services.Engage with clients and proactively communicate feedback from cross functional teams.Collaborates with the Sales team for account strategy, expansion, or mitigation methods.Lead regular status meetings with the customers to review open initiatives and address any challenges impeding successful use of solutions.Drive customers to execute their short-term and long-term plans.Hold customers and team members accountable for commitments.Assists customers in identifying the benefits of potential upgrades and other services.
Required Skills & Education:
Bachelor’s degree in Business, Communications, Marketing, Computer Science or Engineering3-5 years of Enterprise Asset Management experience.3-5 years of Software Sales and Professional Services Sales experience.MUST be a team player who wants to succeed.Demonstrated proficiency with Microsoft Office SuiteWillingness to travel on short notice and up to 1 week per month.A Proven track record of building long-term relationships.Exceptional communication and relationship-building skillsExcellent planning, organization, and prioritization skills.Solid troubleshooting and analytical thinking skills.Demonstrated ability to execute tasks expediently in the face of daily interruptions.Must be proactive and capable of producing quality work with minimal supervision.Knowledge of Transit industry a plus, but not required.
Worker Type:
Regular
Number of Openings Available:
1#J-18808-Ljbffr
We are in search of an ambitious and enthusiastic candidate who is eager to join our sales and account management team and drive value in our most strategic customer segment.
As a Customer Success Manager (CSM), you will play a key role in maximizing existing value within our customer base. You will be responsible for leading relationships, driving renewals, and generating quarterly business reviews across assigned customers. As a member of our talented sales and customer success organization, you will work across a functional team in Product, Professional Services, R&D and Leadership to advocate and represent our customer’s voice.
Job Description:
Responsibilities:
Plan, Organize, and Lead Renewals for assigned customers.Conduct Quarterly Business Reviews with stakeholders across client base.Ask critical business questions and generate ideas to expand footprint across the enterprise.Develop strategies to grow revenue through additional modules and professional services.Engage with clients and proactively communicate feedback from cross functional teams.Collaborates with the Sales team for account strategy, expansion, or mitigation methods.Lead regular status meetings with the customers to review open initiatives and address any challenges impeding successful use of solutions.Drive customers to execute their short-term and long-term plans.Hold customers and team members accountable for commitments.Assists customers in identifying the benefits of potential upgrades and other services.
Required Skills & Education:
Bachelor’s degree in Business, Communications, Marketing, Computer Science or Engineering3-5 years of Enterprise Asset Management experience.3-5 years of Software Sales and Professional Services Sales experience.MUST be a team player who wants to succeed.Demonstrated proficiency with Microsoft Office SuiteWillingness to travel on short notice and up to 1 week per month.A Proven track record of building long-term relationships.Exceptional communication and relationship-building skillsExcellent planning, organization, and prioritization skills.Solid troubleshooting and analytical thinking skills.Demonstrated ability to execute tasks expediently in the face of daily interruptions.Must be proactive and capable of producing quality work with minimal supervision.Knowledge of Transit industry a plus, but not required.
Worker Type:
Regular
Number of Openings Available:
1#J-18808-Ljbffr