IT Systems Administrator

The Systems Administrator provides advanced technical support for all applications, cloud systems, and services by phone, email, chat, local on-site visits, or remote access. This role assists with the implementation and support of local and cloud-based applications / systems and is responsible for the management and compliance of those systems.Responsibilities:Provide advanced technical support for incoming support requests as assigned as well as provide overflow coverage when necessary.Resolve all tickets assigned based on IT procedures and policies and within established SLAs.Provide onsite support, installation services, and equipment delivery to facilities, employees, and remote offices as assigned. Travel to remote locations may be required with the potential of overnight travel which must be approved in advance.Provide coverage for incoming support requests after normal working hours as scheduled.Review the system monitoring and support system portals daily and open tickets for any outages or degradation in system / application performance (i.e. full laptop hard drives, viruses, high ping times, unresponsiveness).Interact with vendors related to hardware, software, and service issues. Ensure issues are addressed and resolved within agreed upon vendor service level agreements.Ensure all computers and mobile devices are actively reporting to central support systems and are successfully applying all policies and updates.Ensure computer and mobile device “golden images” are current and do not contain any unnecessary software or settings.Manage the deployment of software to all computers and mobile devices and ensure that computer software is kept current.Manage the implementation of front-facing and computer support systems which includes research, configuration, documentation, and deployment to employees, computers, and servers.Ensure all front-facing and computer support systems are running as expected and are setup based on best practices. Verify IT personnel are using the systems properly to maintain security footprint.Ensure all front-facing and computer support systems are kept secure by managing access and enforcing MFA.Create and follow project plans for all IT projects including new implementations and upgrades.Follow change management procedures for any system-wide changes or deployments.Develop and manage Active Directory group policies and ensure computer and server compliance / enforcement. Engage Network and Security Administrators for any policies affecting servers.Ensure software license and subscription compliance for all software and services.Ensure all system access requests and terminations are properly documented.Create and maintain application component and cloud diagrams and disaster recovery documentation for all front-facing and computer support systems.Audit cellular devices regularly to ensure services are still warranted.Perform regular security audits and phishing campaigns. Develop applicable security awareness documentation / videos and perform annual company-wide security awareness trainings.Conduct initial IT technical and security training for new company hires.Mentor IT support staff. Provide training for front-facing and computer support system usage and foster compliance with established policies and procedures.Create procedural documentation for internal IT processes and ensure support staff are trained.Provide IT staff training for new front-facing or computer support software and/or services.Enforce company-wide IT policies when working on any computer or network equipment.Perform other duties as assigned.Qualifications:High school diploma or higher with four (4) or more years’ experience working in an IT support role and two (2) or more years’ experience managing on-prem and cloud applications / systems in a medium to large company.Proficient with the current version of Microsoft Office 365 (Word, Excel, Outlook) and Outlook Web Access.Proven capability to install and configure computer software.Able to install, configure, and support the most recent versions of the Windows client-based operating system.Able to install, configure, and support the most recent versions of the Apple iOS and iPadOS operating systems.Extensive knowledge and experience working with Windows Active Directory domains and associated support tools.Hands-on experience working in a hybrid Microsoft Azure / on-premises Active Directory environment.Hands-on experience managing internal and cloud-based systems including research, implementation, documentation, support, security, and license compliance.Able to troubleshoot technical issues with computer and network hardware and software utilizing built-in, in-house, and approved web-based diagnostic tools as well as web-based forums / videos / searches.Phone and in-person support experience is required.Background in the Construction industry is preferred.While performing the duties of this job, the employee is regularly required to sit; use hands and finger, grasp, reach with hands and arms, see, speak, and hear. Frequently stand and walk. Occasionally required to stoop, kneel, or crouch. The employee must frequently lift and/or move up to 25 pounds. Some work is performed in an office environment, while other work may be performed at constructions job sites.The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.Competitive salary based on experience and qualifications.Medical, Dental, and Vision InsurancePaid Time OffHoliday Pay401k Plan with Company Matchand much moreFor additional company information, please visit us at www.morgan-corp.comMorgan Corp. has been a leader in commercial and industrial site development since 1945. Our expertise includes a multitude of services – site preparation, landfills, underground utilities, soil stabilization, roller compacted concrete, and water resources. Our Industrial Division acts as a heavy industrial general contractor capable of self-performing structural concrete, structural steel, equipment installation, piping, and electrical scopes.With offices in Spartanburg, Charlotte, Savannah, and Raleigh, we serve the entire Southeast region. Our company delivers quality projects by focusing on safety, people, and relationships. The construction field requires a lot of attention to detail and patience to ensure our own, and one another’s, safety. Let our competitively low incident rate, low EMR, and extensive work hours without a lost-time injury speak for how dedicated we are to our employees’ safety. Our culture of integrity, respect and collaboration promotes teamwork and a sense of purpose. Through innovation and discipline, we apply our knowledge and experience to maximize value.Equal Opportunity Employer, including disabled and veterans.

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