TBC Corporation
Dispute Resolution Analyst
TBC Corporation, Palm Beach Gardens, Florida, United States,
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TBC CorporationWith $5 billion in revenue and 3,800+ employees in the U.S., Mexico and Canada, TBC Corporation is a leader in the mobility industry and one of North America’s largest marketers of automotive replacement tires through wholesale and franchise operations. TBC serves wholesale customers in the United States, Canada and Mexico through TBC Brands, NTW, TBC International, and TBC de Mexico. Additionally, TBC responds to the needs of consumers in search of total car care at more than 2,000 franchised tire and automotive service centers under the Big O Tires and Midas. TBC is headquartered in Palm Beach Gardens, Florida.TBC markets on a wholesale basis to regional tire chains and distributors serving independent tire dealers throughout the US, Canada, and Mexico. TBC has 20 proprietary brands of tires specializing in passenger, commercial, farm and specialty tires. In 2005, TBC Corp. was purchased by Sumitomo Corporation of America (SCOA). SCOA is the largest subsidiary of Sumitomo Corporation, one of Japan’s major integrated trading and investment business enterprises. In 2018 Michelin, the largest tire manufacturer in Europe, invested in the company which is now a 50:50, privately held joint venture between Sumitomo and Michelin.Our values are the foundation of our work, how we interact with each other, and the strategies we employ to fulfill our purpose. These are the practices we use every day – in everything we do:Integrity
- We act honestly because nothing is more important than our reputation.Teamwork
- We are better together.People-Focused
- We put people first – our Associates, customers, franchisees, and partners – and cultivate a respectful, collaborative, and inclusive culture, top to bottom, inside and out.Accountability
- We own our actions and decisions; we do what we say we are going to do.Leave Everything Better
- We innovate to improve everything we touch, and we take actions now to protect the future.Description
The
Senior Dispute Resolution Analyst
for TBC Corporate Services will be responsible for actively working and resolving customer-initiated invoice disputes with a variety a reasons; including: freight, pricing, product return, warranty repair, tax and unearned discounts.This role will be a hybrid work environment.Job Responsibilities
Assist in developing and standardizing written policy as well as electronic reporting as it pertains to customer-initiated invoice disputesCoordinate resolution with external customer(s) and various internal department to the like of Credit, Sales, Customer Service, and TransportationResearch and resolve customer disputes to facilitate payment or issuance of credit to customer invoiceInitiate process improvement and quality reviews to simplify and improve productivityNegotiate proper documentation to facilitate timely paymentsAssist in the review/release of credit holds when necessarySupport TBC Code of Business ConductOther duties as assignedQualifications
High school diploma or equivalent, college degree or some college preferredA minimum 5 years’ experience in Credit and Collections (B2B)Strong computer skills- Word, Excel, PowerPoint, SAP, and JDEProficient in the reconciliation of Accounts Receivable accountsExcellent written and verbal communication skillsAbility to manage relationships both internally and externallyStrong problem solving and customer service skillsAble to work in a fast-paced environmentCompetitive compensation401k plan with a company match. Immediate 100% vestingGenerous paid vacation and paid time offCompany paid short term disability and employer subsidized long term disabilityTuition ReimbursementEmployee Assistance ProgramDiscounted tire purchasingAnd more!TBC Corporation is an Equal Opportunity Employer and maintains a Drug-Free Work Environment.#joinourteam #LI-DNI #tbccorp #tbc
Nearest Major Market:
Palm BeachNearest Secondary Market:
MiamiJob Segment:
Accounts Receivable, Franchise, ERP, Finance, Automotive, Retail, Research, Technology
#J-18808-Ljbffr
TBC CorporationWith $5 billion in revenue and 3,800+ employees in the U.S., Mexico and Canada, TBC Corporation is a leader in the mobility industry and one of North America’s largest marketers of automotive replacement tires through wholesale and franchise operations. TBC serves wholesale customers in the United States, Canada and Mexico through TBC Brands, NTW, TBC International, and TBC de Mexico. Additionally, TBC responds to the needs of consumers in search of total car care at more than 2,000 franchised tire and automotive service centers under the Big O Tires and Midas. TBC is headquartered in Palm Beach Gardens, Florida.TBC markets on a wholesale basis to regional tire chains and distributors serving independent tire dealers throughout the US, Canada, and Mexico. TBC has 20 proprietary brands of tires specializing in passenger, commercial, farm and specialty tires. In 2005, TBC Corp. was purchased by Sumitomo Corporation of America (SCOA). SCOA is the largest subsidiary of Sumitomo Corporation, one of Japan’s major integrated trading and investment business enterprises. In 2018 Michelin, the largest tire manufacturer in Europe, invested in the company which is now a 50:50, privately held joint venture between Sumitomo and Michelin.Our values are the foundation of our work, how we interact with each other, and the strategies we employ to fulfill our purpose. These are the practices we use every day – in everything we do:Integrity
- We act honestly because nothing is more important than our reputation.Teamwork
- We are better together.People-Focused
- We put people first – our Associates, customers, franchisees, and partners – and cultivate a respectful, collaborative, and inclusive culture, top to bottom, inside and out.Accountability
- We own our actions and decisions; we do what we say we are going to do.Leave Everything Better
- We innovate to improve everything we touch, and we take actions now to protect the future.Description
The
Senior Dispute Resolution Analyst
for TBC Corporate Services will be responsible for actively working and resolving customer-initiated invoice disputes with a variety a reasons; including: freight, pricing, product return, warranty repair, tax and unearned discounts.This role will be a hybrid work environment.Job Responsibilities
Assist in developing and standardizing written policy as well as electronic reporting as it pertains to customer-initiated invoice disputesCoordinate resolution with external customer(s) and various internal department to the like of Credit, Sales, Customer Service, and TransportationResearch and resolve customer disputes to facilitate payment or issuance of credit to customer invoiceInitiate process improvement and quality reviews to simplify and improve productivityNegotiate proper documentation to facilitate timely paymentsAssist in the review/release of credit holds when necessarySupport TBC Code of Business ConductOther duties as assignedQualifications
High school diploma or equivalent, college degree or some college preferredA minimum 5 years’ experience in Credit and Collections (B2B)Strong computer skills- Word, Excel, PowerPoint, SAP, and JDEProficient in the reconciliation of Accounts Receivable accountsExcellent written and verbal communication skillsAbility to manage relationships both internally and externallyStrong problem solving and customer service skillsAble to work in a fast-paced environmentCompetitive compensation401k plan with a company match. Immediate 100% vestingGenerous paid vacation and paid time offCompany paid short term disability and employer subsidized long term disabilityTuition ReimbursementEmployee Assistance ProgramDiscounted tire purchasingAnd more!TBC Corporation is an Equal Opportunity Employer and maintains a Drug-Free Work Environment.#joinourteam #LI-DNI #tbccorp #tbc
Nearest Major Market:
Palm BeachNearest Secondary Market:
MiamiJob Segment:
Accounts Receivable, Franchise, ERP, Finance, Automotive, Retail, Research, Technology
#J-18808-Ljbffr