Global Channel Management
Technical Support
Global Channel Management, Mason, Ohio, United States, 45040
About the job Technical Support
Technical Support needs 1+ years experience
Technical Support requires:
8:00 AM Midnight (M-F)9:00 AM 10 PM (SAT)10:00am 7:00pm (SUN)Remote localWork one weekend day each week, same day each week (either Saturday or Sunday) and you will be off one day Monday Friday. 40 hour work week.Weeks are structured Sunday Saturday.2 weeks of training, in person10 Megs download and 1 Meg uploadRequires 1 hour within siteBasic Technical knowledge of Microsoft Windows able to trouble shoot application installs, windows machine system configurations (standard cpu and laptop)Basic Technical knowledge of PC Hardware (knowledge of CPU, monitor, basic hardware connectivity)Basic Hardware and software application trouble shooting skillsTechnical Support duties:
Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.Demonstrate continuous performance improvement, solid business skills and support of department and company objectives.Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Retail expectations.Uses courteous and professional language.Works effectively in a team environment.Creates a win-win resolution to problems.
Technical Support needs 1+ years experience
Technical Support requires:
8:00 AM Midnight (M-F)9:00 AM 10 PM (SAT)10:00am 7:00pm (SUN)Remote localWork one weekend day each week, same day each week (either Saturday or Sunday) and you will be off one day Monday Friday. 40 hour work week.Weeks are structured Sunday Saturday.2 weeks of training, in person10 Megs download and 1 Meg uploadRequires 1 hour within siteBasic Technical knowledge of Microsoft Windows able to trouble shoot application installs, windows machine system configurations (standard cpu and laptop)Basic Technical knowledge of PC Hardware (knowledge of CPU, monitor, basic hardware connectivity)Basic Hardware and software application trouble shooting skillsTechnical Support duties:
Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.Demonstrate continuous performance improvement, solid business skills and support of department and company objectives.Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Retail expectations.Uses courteous and professional language.Works effectively in a team environment.Creates a win-win resolution to problems.