Massachusetts General Physicians’ Organization
Patient Services Coordinator III
Massachusetts General Physicians’ Organization, Boston, Massachusetts, us, 02298
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This service is set to sign out after {0} minutes of inactivity.Job Description - Patient Services Coordinator III (3293822)Job DescriptionDescriptionThe Lead Patient Services Coordinator, under general supervision of the Practice Manager, works collaboratively with leadership to oversee the day-to-day operations and the supervision of all administrative and facilities staff. The PSC III has direct supervision of the desk staff to include performance and scheduling. Provides cross coverage for the front desk as member of the team.PRINCIPAL DUTIES AND RESPONSIBILITIES:Collaborates with practice leadership to evaluate, develop, and implement various administrative systems and procedures designed to maximize the secretarial work flow, thereby creating staffing efficienciesEnsuring accuracy of insurance information and check eligibilityIf patient does not have insurance, offers instructions and assistance to apply for sliding fee scaleParticipates in departmental preparation for Joint Commission and other regulatory site visitsEnsures that HIPAA policies and procedures are fully implementedWorks as part of the team and maintains ongoing working relationships with staff, and clinical and physician members of the practice, to facilitate positive staff morale and support provider productivityAttends all monthly meetings, takes minutes and distributes to necessary staffPerforms all duties and/or projects assigned by the Practice Manager, Operations Director, or Medical DirectorParticipates in PCMH Developmental ProjectsCollaborates with medical staff to ensure smooth patient flow and provides needed documents for visitGenerates and mails no show/missed appointment letters to all clients not checked in at the end of the shiftSchedule any imaging orders provider has done and obtain prior authorization if neededHandles referrals to specialists, tracking patients’ appointments to specialistsObtain BH authorizations, input into Epic and closely monitor and track themTrains and supervise all new administrative and Patient Service Coordinator staffResponsible for all mail/faxes that come into the health center and distribute accordinglyPerforms all of the following key functions of the administrative/Patient Service Coordinator staff:Meets and greets clients and visitors in a courteous, pleasant and approachable mannerChecks in patients which includes greeting the patients, providing new patients with HIPAA paperwork, verifying insurance information, asking for changes in demographic and insurance dataAnswers phones and clears voicemails on a timely basis, generates no-show and appointment reminder letters and conducts the end of the day closeoutTakes messages, generates telephone encounters and routes them to clinical staffMake reminder calls the day before all appointments and same day reminder calls for all new patients and physicalsAccurately records payments on the day sheet for cash/checks or credit. Day sheet must tally accurately at the end of shift and be checked and initialed by a peer. Independently notifies supervisor if receipts and payments do not matchDay sheets and payments are picked up by the Charlestown Administrative Coordinator or designee at the end of the shift.QualificationsQUALIFICATIONS:Minimum of two to four years of healthcare administration experienceMinimum of two years of supervisory experienceKnowledge of managed care plans/insuranceHigh School Diploma or GED required; BA or BS degree preferredSKILLS/ABILITIES/COMPETENCIES REQUIRED:Must have strong interpersonal and communication skillsMust have the ability to be flexible, highly organized and thoughtful in a fast paced ambulatory settingMust have analytical and creative problem solver skills which will support sound decision makingMust have strong computer skills and knowledge of office practice applicationsMust have strong organizational skillsMust have a high degree of initiative and independent judgmentMust have the ability to perform all duties of the Administrative/PSC staffWORKING CONDITIONS:Ambulatory health care settingQUALIFICATIONS:Minimum of two to four years of healthcare administration experience
Minimum of two years of supervisory experience
Knowledge of managed care plans/insurance
High School Diploma or GED required; BA or BS degree preferred
SKILLS/ABILITIES/COMPETENCIES REQUIRED:Must have strong interpersonal and communication skills
Must have the ability to be flexible, highly organized and thoughtful in a fast paced ambulatory setting
Must have analytical and creative problem solver skills which will support sound decision making
Must have strong computer skills and knowledge of office practice applications
Must have strong organizational skills
Must have a high degree of initiative and independent judgment
Must have the ability to perform all duties of the Administrative/PSC staff
WORKING CONDITIONS:Ambulatory health care settingMassachusetts General Hospital is an Equal Opportunity Employer.
By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.Primary Location
Primary Location
:
MA-Boston-MGH North End Waterfront HealthWork Locations
Work Locations
:
MGH North End Waterfront Health
332 Hanover Street
Boston
02113Job
Job
:
Customer ServiceOrganization
Organization
:
Massachusetts General Hospital(MGH)Schedule
Schedule
:
Full-timeStandard Hours
:
40Shift
Shift
:
Day JobEmployee Status
Employee Status
:
RegularRecruiting Department
:
MGH North End Health Center
#J-18808-Ljbffr
Click OK to reset the timer to {0} minutes.You have been signed out.
This service is set to sign out after {0} minutes of inactivity.Job Description - Patient Services Coordinator III (3293822)Job DescriptionDescriptionThe Lead Patient Services Coordinator, under general supervision of the Practice Manager, works collaboratively with leadership to oversee the day-to-day operations and the supervision of all administrative and facilities staff. The PSC III has direct supervision of the desk staff to include performance and scheduling. Provides cross coverage for the front desk as member of the team.PRINCIPAL DUTIES AND RESPONSIBILITIES:Collaborates with practice leadership to evaluate, develop, and implement various administrative systems and procedures designed to maximize the secretarial work flow, thereby creating staffing efficienciesEnsuring accuracy of insurance information and check eligibilityIf patient does not have insurance, offers instructions and assistance to apply for sliding fee scaleParticipates in departmental preparation for Joint Commission and other regulatory site visitsEnsures that HIPAA policies and procedures are fully implementedWorks as part of the team and maintains ongoing working relationships with staff, and clinical and physician members of the practice, to facilitate positive staff morale and support provider productivityAttends all monthly meetings, takes minutes and distributes to necessary staffPerforms all duties and/or projects assigned by the Practice Manager, Operations Director, or Medical DirectorParticipates in PCMH Developmental ProjectsCollaborates with medical staff to ensure smooth patient flow and provides needed documents for visitGenerates and mails no show/missed appointment letters to all clients not checked in at the end of the shiftSchedule any imaging orders provider has done and obtain prior authorization if neededHandles referrals to specialists, tracking patients’ appointments to specialistsObtain BH authorizations, input into Epic and closely monitor and track themTrains and supervise all new administrative and Patient Service Coordinator staffResponsible for all mail/faxes that come into the health center and distribute accordinglyPerforms all of the following key functions of the administrative/Patient Service Coordinator staff:Meets and greets clients and visitors in a courteous, pleasant and approachable mannerChecks in patients which includes greeting the patients, providing new patients with HIPAA paperwork, verifying insurance information, asking for changes in demographic and insurance dataAnswers phones and clears voicemails on a timely basis, generates no-show and appointment reminder letters and conducts the end of the day closeoutTakes messages, generates telephone encounters and routes them to clinical staffMake reminder calls the day before all appointments and same day reminder calls for all new patients and physicalsAccurately records payments on the day sheet for cash/checks or credit. Day sheet must tally accurately at the end of shift and be checked and initialed by a peer. Independently notifies supervisor if receipts and payments do not matchDay sheets and payments are picked up by the Charlestown Administrative Coordinator or designee at the end of the shift.QualificationsQUALIFICATIONS:Minimum of two to four years of healthcare administration experienceMinimum of two years of supervisory experienceKnowledge of managed care plans/insuranceHigh School Diploma or GED required; BA or BS degree preferredSKILLS/ABILITIES/COMPETENCIES REQUIRED:Must have strong interpersonal and communication skillsMust have the ability to be flexible, highly organized and thoughtful in a fast paced ambulatory settingMust have analytical and creative problem solver skills which will support sound decision makingMust have strong computer skills and knowledge of office practice applicationsMust have strong organizational skillsMust have a high degree of initiative and independent judgmentMust have the ability to perform all duties of the Administrative/PSC staffWORKING CONDITIONS:Ambulatory health care settingQUALIFICATIONS:Minimum of two to four years of healthcare administration experience
Minimum of two years of supervisory experience
Knowledge of managed care plans/insurance
High School Diploma or GED required; BA or BS degree preferred
SKILLS/ABILITIES/COMPETENCIES REQUIRED:Must have strong interpersonal and communication skills
Must have the ability to be flexible, highly organized and thoughtful in a fast paced ambulatory setting
Must have analytical and creative problem solver skills which will support sound decision making
Must have strong computer skills and knowledge of office practice applications
Must have strong organizational skills
Must have a high degree of initiative and independent judgment
Must have the ability to perform all duties of the Administrative/PSC staff
WORKING CONDITIONS:Ambulatory health care settingMassachusetts General Hospital is an Equal Opportunity Employer.
By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.Primary Location
Primary Location
:
MA-Boston-MGH North End Waterfront HealthWork Locations
Work Locations
:
MGH North End Waterfront Health
332 Hanover Street
Boston
02113Job
Job
:
Customer ServiceOrganization
Organization
:
Massachusetts General Hospital(MGH)Schedule
Schedule
:
Full-timeStandard Hours
:
40Shift
Shift
:
Day JobEmployee Status
Employee Status
:
RegularRecruiting Department
:
MGH North End Health Center
#J-18808-Ljbffr