Platinum Health Solutions Llc
Customer Service Representative
Platinum Health Solutions Llc, Melville, New York, us, 11775
Benefits:
401(k) matching
Competitive salary
Opportunity for advancement
401(k)
Bonus based on performance
Paid time off
Training & development
Customer Service Representative Opportunity at Health Insurance Enrollment Center
About Us:
The Health Insurance Enrollment Center is seeking a motivated and multi-talented individual with strong client service skills to join our Customer Service team. This critical role involves providing contact center product support to both new and existing customers.
Key Responsibilities:
Active Listening: Engage with callers to understand and address their needs, concerns, or inquiries.
Prompt Responses: Accurately and promptly respond to callers’ inquiries, ensuring they feel supported and valued.
Record Keeping: Maintain detailed records of caller interactions, comments, and inquiries.
Utilization of Tools: Appropriately use software, databases, call scripts, and other tools.
Performance Metrics: Strive to meet or exceed call center metrics while delivering excellent and consistent customer service.
Continuous Learning: Participate in training and other learning opportunities to expand knowledge of the company and position.
Team Collaboration: Build lasting relationships with call center team members based on trust and reliability.
Escalation: Immediately escalate any concerns to the appropriate management team member.
Key Traits for Success:
Strong Work Ethic: Demonstrate dedication and diligence in your work.
Fast-Paced Environment: Ability to thrive in a fast-paced setting.
Excellent Customer Service Skills: Provide outstanding service to our customers.
Positive Company Environment: Contribute to a workplace where team members receive positive feedback, energy, and opportunities for personal growth.
Requirements:
Customer Service Experience: Previous experience in customer service is preferred.
Strong Work Ethic: A committed and diligent approach to work.
Desire for Advancement: Ambition to grow and advance within the company.
Attention to Detail: Sharp attention to detail and ability to multitask effectively.
Reliable Transportation: Reliable transportation or a valid driver's license.
Interpersonal Skills: Excellent interpersonal and communication skills.
Health Insurance Knowledge: Knowledge of health insurance is a bonus but not required, as we provide training.
Why Join Us?
Reputable Company: Become part of a respected firm in the health insurance industry.
Professional Growth: Opportunities for training, development, and career advancement.
Supportive Environment: Join a positive and energetic team that values personal growth and collaboration.
If you are a dedicated customer service professional looking for a rewarding opportunity, we want to hear from you!
Apply today to join our esteemed Customer Service team at the Health Insurance Enrollment Center!
#J-18808-Ljbffr
401(k) matching
Competitive salary
Opportunity for advancement
401(k)
Bonus based on performance
Paid time off
Training & development
Customer Service Representative Opportunity at Health Insurance Enrollment Center
About Us:
The Health Insurance Enrollment Center is seeking a motivated and multi-talented individual with strong client service skills to join our Customer Service team. This critical role involves providing contact center product support to both new and existing customers.
Key Responsibilities:
Active Listening: Engage with callers to understand and address their needs, concerns, or inquiries.
Prompt Responses: Accurately and promptly respond to callers’ inquiries, ensuring they feel supported and valued.
Record Keeping: Maintain detailed records of caller interactions, comments, and inquiries.
Utilization of Tools: Appropriately use software, databases, call scripts, and other tools.
Performance Metrics: Strive to meet or exceed call center metrics while delivering excellent and consistent customer service.
Continuous Learning: Participate in training and other learning opportunities to expand knowledge of the company and position.
Team Collaboration: Build lasting relationships with call center team members based on trust and reliability.
Escalation: Immediately escalate any concerns to the appropriate management team member.
Key Traits for Success:
Strong Work Ethic: Demonstrate dedication and diligence in your work.
Fast-Paced Environment: Ability to thrive in a fast-paced setting.
Excellent Customer Service Skills: Provide outstanding service to our customers.
Positive Company Environment: Contribute to a workplace where team members receive positive feedback, energy, and opportunities for personal growth.
Requirements:
Customer Service Experience: Previous experience in customer service is preferred.
Strong Work Ethic: A committed and diligent approach to work.
Desire for Advancement: Ambition to grow and advance within the company.
Attention to Detail: Sharp attention to detail and ability to multitask effectively.
Reliable Transportation: Reliable transportation or a valid driver's license.
Interpersonal Skills: Excellent interpersonal and communication skills.
Health Insurance Knowledge: Knowledge of health insurance is a bonus but not required, as we provide training.
Why Join Us?
Reputable Company: Become part of a respected firm in the health insurance industry.
Professional Growth: Opportunities for training, development, and career advancement.
Supportive Environment: Join a positive and energetic team that values personal growth and collaboration.
If you are a dedicated customer service professional looking for a rewarding opportunity, we want to hear from you!
Apply today to join our esteemed Customer Service team at the Health Insurance Enrollment Center!
#J-18808-Ljbffr