Access Dubuque
Warranty Administrator
Access Dubuque, Dubuque, Iowa, United States, 52001
Warranty Administrator
Hirschbach Motor Lines, Inc.
1 Positions
ID: 49047
Posted On 06/24/2024
Job Overview
Duties & Responsibilities:
Manage the end-to-end warranty claim process for heavy trucks and trailers, including claim submission, documentation, credit entry and follow-up.
Review warranty claims for completeness, accuracy, and adherence to manufacturer guidelines and policies.
Liaise with each shop location and road assist to gather necessary information and supporting documentation for warranty claims.
Communicate with dealerships, and manufacturers to resolve warranty-related inquiries and ensure customer satisfaction.
Maintain accurate warranty records and documentation, including claim files, parts information, credit memos and checks.
Collaborate with suppliers and manufacturers to facilitate warranty claim processing and resolve any disputes or discrepancies.
Monitor warranty trends and analyze data to identify potential issues or opportunities for process improvement.
Stay updated on warranty policies, procedures, and regulations pertaining to heavy truck and trailer systems and components.
Assist in training dealership personnel on warranty claim procedures and requirements.
Talent Requirements:
High school diploma or equivalent; additional education or certification in automotive or heavy truck technology is a plus.
Proven experience as a Warranty Administrator or similar role within the heavy truck industry is also a plus.
Excellent attention to detail and strong analytical skills.
Strong communication and interpersonal skills to interact effectively with internal teams, dealerships, and others.
Proficient computer skills, including MS Office Suite.
Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
Strong problem-solving skills and the ability to work independently.
Exceptional organizational and documentation skills.
Perks & Benefits:
Full comprehensive benefit plan includes medical, dental, vision, company paid disability and life insurance, and more voluntary elections!
3 weeks of PTO upon hire!!
160 Work from Home Hours after 1 year of service
401 (K) with match
About us!
For 80+ years, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature sensitive freight. Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America, with company headquarters in Dubuque, Iowa. Hirschbach provides a breadth of services to our customers, and has a tenured history paired with a future of growth and opportunity.
In April of 2023 Hirschbach became a Certified Veteran's Business Enterprise (VBE) from the National Veteran-Owned Business Association (NaVOBA) as we are 51% owned, operated, and controlled by one or more U.S. military veterans.
Primary Contact
194811
Amanda Mulholland
Vice President of Human Resources, Hirschbach
402-404-2206
Phone
Phone
Phone
Fax
amanda.mulholland@hirschbach.com
Email
True
True
True
Job Details
Categories
Clerical/Office Administration
Maintenance/Repair
Transportation
Location
Dubuque, IA
Shift
First Shift
Job Type
Employee
Full/Part
Full Time
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
PTO (Paid Time Off)
Paid Holidays
Qualifications
Education
High School/GED
Experience
1-2 Years
Company ID
1072
Job REQ #
# Positions
1
Start Date
20240624
End Date
20240731
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Hirschbach Motor Lines, Inc.
About the Company
Hirschbach Motor Lines is a refrigerated carrier established in 1935. Proudly family owned, Hirschbach's refrigerated fleet is among the newest, most fuel efficient, and environmentally friendly in the trucking industry. We specialize in delivering fresh and frozen products across the United States along with offering experience in handling dry goods. Hirschbach is a company built on strong relationships with our family of customers, drivers, employees, vendors, and partner carries. We welcome you to join our family!
Hirschbach Motor Lines, Inc.
1 Positions
ID: 49047
Posted On 06/24/2024
Job Overview
Duties & Responsibilities:
Manage the end-to-end warranty claim process for heavy trucks and trailers, including claim submission, documentation, credit entry and follow-up.
Review warranty claims for completeness, accuracy, and adherence to manufacturer guidelines and policies.
Liaise with each shop location and road assist to gather necessary information and supporting documentation for warranty claims.
Communicate with dealerships, and manufacturers to resolve warranty-related inquiries and ensure customer satisfaction.
Maintain accurate warranty records and documentation, including claim files, parts information, credit memos and checks.
Collaborate with suppliers and manufacturers to facilitate warranty claim processing and resolve any disputes or discrepancies.
Monitor warranty trends and analyze data to identify potential issues or opportunities for process improvement.
Stay updated on warranty policies, procedures, and regulations pertaining to heavy truck and trailer systems and components.
Assist in training dealership personnel on warranty claim procedures and requirements.
Talent Requirements:
High school diploma or equivalent; additional education or certification in automotive or heavy truck technology is a plus.
Proven experience as a Warranty Administrator or similar role within the heavy truck industry is also a plus.
Excellent attention to detail and strong analytical skills.
Strong communication and interpersonal skills to interact effectively with internal teams, dealerships, and others.
Proficient computer skills, including MS Office Suite.
Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
Strong problem-solving skills and the ability to work independently.
Exceptional organizational and documentation skills.
Perks & Benefits:
Full comprehensive benefit plan includes medical, dental, vision, company paid disability and life insurance, and more voluntary elections!
3 weeks of PTO upon hire!!
160 Work from Home Hours after 1 year of service
401 (K) with match
About us!
For 80+ years, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature sensitive freight. Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America, with company headquarters in Dubuque, Iowa. Hirschbach provides a breadth of services to our customers, and has a tenured history paired with a future of growth and opportunity.
In April of 2023 Hirschbach became a Certified Veteran's Business Enterprise (VBE) from the National Veteran-Owned Business Association (NaVOBA) as we are 51% owned, operated, and controlled by one or more U.S. military veterans.
Primary Contact
194811
Amanda Mulholland
Vice President of Human Resources, Hirschbach
402-404-2206
Phone
Phone
Phone
Fax
amanda.mulholland@hirschbach.com
True
True
True
Job Details
Categories
Clerical/Office Administration
Maintenance/Repair
Transportation
Location
Dubuque, IA
Shift
First Shift
Job Type
Employee
Full/Part
Full Time
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
PTO (Paid Time Off)
Paid Holidays
Qualifications
Education
High School/GED
Experience
1-2 Years
Company ID
1072
Job REQ #
# Positions
1
Start Date
20240624
End Date
20240731
Featured Job
TH Ad
TH Comments
Similar Jobs
Accounting/HR Administrator
Express Employment Professionals
Share this Job
Hirschbach Motor Lines, Inc.
About the Company
Hirschbach Motor Lines is a refrigerated carrier established in 1935. Proudly family owned, Hirschbach's refrigerated fleet is among the newest, most fuel efficient, and environmentally friendly in the trucking industry. We specialize in delivering fresh and frozen products across the United States along with offering experience in handling dry goods. Hirschbach is a company built on strong relationships with our family of customers, drivers, employees, vendors, and partner carries. We welcome you to join our family!