Tekfortune Inc
ServiceMAX Developer/Support Engineer
Tekfortune Inc, San Francisco, California, United States, 94199
Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world's leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.
Position: ServiceMax Support EngineerRemote Work from HomeDuration: 12+ Months Contract
Mandatory: ServiceMax Development & Configuration experience required
Position Details
Remote ok(Y/N) Yes, Remote Work from Home Project Duration 12 Months Contract No of openings/positions 02 Job Title/Role
ServiceMax Support Engineer
Mandatory Skills
ServiceMax Development & Configuration
Client Interview Needed for Selection (yes / No) Yes Detailed JD (Pl share the Detailed Description, 1 liner JD will not work)Job Description:ServiceMax Development & ConfigurationIncident (Ticket) ResolutionHelp team members for any issues or supportRelease ManagementInteract with end users for technical requirement gatheringExecute change requests.Responsibilities:
Customize ServiceMax to meet specific business requirements, and configure workflows, objects, and fields as needed. Ensure that customizations are compatible with the upgraded version.Integration Management: Manage and maintain integrations between ServiceMax and other systems, ensuring data flows smoothly and that any integration-related issues are addressed.User Training and Support: Provide training and support to end-users to help them adapt to the new version of ServiceMax. Address user inquiries and provide technical assistance.Documentation: Maintain detailed documentation of the upgrade process, configurations, customizations, and integrations. Create user guides and technical documentation for reference.Performance Optimization: Monitor the performance of the ServiceMax application post-upgrade and take proactive measures to optimize its performance.Security and Compliance: Ensure that security settings and compliance measures are up to date and aligned with industry standards and best practices.
Qualifications:
Bachelor's degree in computer science, Information Technology, or a related field.Proven experience in ServiceMax and technical support.Strong understanding of field service operations and processes.Proficiency in Salesforce platform is a plus but not mandatory.Excellent problem-solving and troubleshooting skills.Strong communication and interpersonal skills to work effectively with cross-functional teams.Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.Detail-oriented and committed to delivering high-quality results.
For more information and other jobs available please contact our recruitment team at careers@tekfortune.com. To view all the jobs available in the USA and Asia please visit our website at https://www.tekfortune.com/careers/.
Position: ServiceMax Support EngineerRemote Work from HomeDuration: 12+ Months Contract
Mandatory: ServiceMax Development & Configuration experience required
Position Details
Remote ok(Y/N) Yes, Remote Work from Home Project Duration 12 Months Contract No of openings/positions 02 Job Title/Role
ServiceMax Support Engineer
Mandatory Skills
ServiceMax Development & Configuration
Client Interview Needed for Selection (yes / No) Yes Detailed JD (Pl share the Detailed Description, 1 liner JD will not work)Job Description:ServiceMax Development & ConfigurationIncident (Ticket) ResolutionHelp team members for any issues or supportRelease ManagementInteract with end users for technical requirement gatheringExecute change requests.Responsibilities:
Customize ServiceMax to meet specific business requirements, and configure workflows, objects, and fields as needed. Ensure that customizations are compatible with the upgraded version.Integration Management: Manage and maintain integrations between ServiceMax and other systems, ensuring data flows smoothly and that any integration-related issues are addressed.User Training and Support: Provide training and support to end-users to help them adapt to the new version of ServiceMax. Address user inquiries and provide technical assistance.Documentation: Maintain detailed documentation of the upgrade process, configurations, customizations, and integrations. Create user guides and technical documentation for reference.Performance Optimization: Monitor the performance of the ServiceMax application post-upgrade and take proactive measures to optimize its performance.Security and Compliance: Ensure that security settings and compliance measures are up to date and aligned with industry standards and best practices.
Qualifications:
Bachelor's degree in computer science, Information Technology, or a related field.Proven experience in ServiceMax and technical support.Strong understanding of field service operations and processes.Proficiency in Salesforce platform is a plus but not mandatory.Excellent problem-solving and troubleshooting skills.Strong communication and interpersonal skills to work effectively with cross-functional teams.Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.Detail-oriented and committed to delivering high-quality results.
For more information and other jobs available please contact our recruitment team at careers@tekfortune.com. To view all the jobs available in the USA and Asia please visit our website at https://www.tekfortune.com/careers/.