Hazel Health
Account Manager (District K12)
Hazel Health, Arcadia, California, United States, 91006
Hazel partners with schools and families to provide physical and mental virtual health care that helps students feel better and get back to learning. As telehealth becomes more and more relevant in the lives of children, Hazel is experiencing tremendous company growth. Our innovative response to our nation's call for equitable, affordable, and safe virtual access to healthcare has been recognized by Fast Company as " one of the world's most innovative places to work " in 2023.Helping students and their families feel better takes a team of smart, dedicated people. As an integral member of the Hazel team, you will…Make an Impact : Work with a team that is increasing equitable access of quality health care experiences for students and their familiesEnable Scale : Work with a team that is building and professionalizing a high growth high impact social enterpriseFeel Valued : Work with a team that is being compensated competitively, developed professionally, and celebrated frequently for making a meaningful differenceCheck us out at Hazel Health Careers.
The Role: Account Manager (District K12)Location: RemoteAs an Account Manager, your primary responsibility will be to help grow and build our partner school districts in your territory. As a Hazel Partner Success team member, you are responsible for cultivating, developing, and managing relationships for K12 Partners across 13 states serving 3 million students. The Account Manager will serve as the chief strategist and internal quarterback for the partnership and work with our customer success team to create a fantastic customer experience throughout the life cycle of the partnership. You will find champions in each district to help us bring world-class healthcare to all students, no matter their situation. The ideal candidate will possess strong leadership skills, a data-driven and goal-oriented approach to account management principles and revenue targets, and a proven track record of fostering strong partner relationships.What You'll Do:District relationship management:Establish and maintain strong, strategic relationships with key decision-makers and stakeholders within K12 districts, serving as the primary point of contact for all account-related mattersManage relationships at multiple levels (Ex: Superintendents, Assistant Superintendents, Directors of Student Services)Provide an exceptional customer experience every time and build trust to influence renewals and expansionsLead purposeful and strategic conversations throughout the year so that renewals are not an event, but a natural progression of valueAnalyze and escalate any barriers or risks that may impact the district's strategic plans and goal achievementFacilitate ongoing check-in calls with the district to communicate progress towards strategic goals; analyze data to draw out key trends and insights and recommend actions based on findingsStrategic Planning and Cross-Collaboration:Serve as the chief strategist for the district partnerships within your territory, collaborating cross-functionally to develop strategic account plans to achieve enrollment, engagement, and renewal targets; cultivate local partner relationships beyond the districtLead the renewal process, negotiating terms that are favorable for both the district and Hazel HealthConducted quarterly internal market reviews to inform internal strategy and growth opportunities.Collaborate with cross-functional teams, including but not limited to customer success, implementation, marketing, product, analytics, and clinical teams, to align account management strategies with overall business objectives.Monitor customer feedback and competitor activities to identify opportunities and potential risks.Performance Metrics and ReportingRegularly evaluate and report on account health, including usage metrics, satisfaction levels, and overall impact, using this data to strengthen district relationships, drive utilization, and secure renewals.Collaborate with Analytics and Operations teams to build and maintain effective data reporting & monitoring for district management.Prepare and deliver ongoing Partnership Reviews that tell a success story and demonstrate the way our product and services help achieve District goals and student outcomesUse a CRM to track customer-related activities, communication, market data, and critical issues accurately.Product and Service Knowledge:Stay informed about our products and services to communicate their value to clients effectively.Collaborate with Product and Marketing teams to ensure alignment between district needs and the development of new offerings.What Excites Us:Required Technical SkillsYou understand market positioning and can use your relationship skills and depth of knowledge to secure buy-in, cooperation, and loyalty.You lead with a customer-first mindset and enjoy working directly with the people most impacted by our products! You enjoy working directly with customers and helping them solve their problems. You are passionate about a customer-centered approach to support and service, and driving district and student outcomes is your passion!You are tech savvy; you can communicate technical information to users at various levels of tech understandingYou have exceptional written and verbal skills, including strong presentation skills, and can tailor your presentations to influence various stakeholdersYou have strong data interpretation skills and can translate data into actionYou have experience with Salesforce and GainsightYou have prior experience in a sales and/or account management roleYou have experience with K-12 education, including a deep understanding of the hierarchy within a school districtExperience with successfully driving cross-functional projects within a hypergrowth environmentMust manage time and bring tasks through to completion with minimal supervision.Required Non-Technical SkillsKind, compassionate, empathetic, with high levels of emotional intelligenceSelf-motivated and organized; You are innovative and work with urgency. You thrive in environments where you have the autonomy to create, and you understand the importance of a cohesive approachEffectively manage time and resources to prioritize tasks and projects, ensuring that team goals are achievedYou love solving problems! You have a curious mindset and find ways to simplify challenges and make them easier to tackleAbility to build rapport and mature relationshipsSkilled at providing constructive feedback, guidance, and mentorship to help team members grow and excel in their rolesActive listener who can listen attentively to team members, understand their perspectives, and address concerns or questions while also welcoming feedback and handling objectionsCommunicates clearly and empathetically; ensures team members understand expectations, goals, and feedback.Political savvy understands when to escalate and how to handle politically sensitive informationYou have the ability to identify, address, and resolve conflicts within the team, promoting a collaborative and harmonious work environmentYou understand, appreciate, and promote diversity within the team, creating an inclusive and equitable workplaceStrong interpersonal communication skills specifically relating to stress management, people management, and conflict management.Exercise discretion and independence when applying professional expertise.Our Benefits:
This is an exciting position in a fast-paced organization. We offer:A competitive compensation package, including a hiring base pay range of $80,000 - $95,000A competitive compensation packageHigh-quality medical, dental and vision coverage401K with a 100% employer match for contributions up to 4% of salary15 days PTO and 10 paid holidays annuallyFlexible Spending Account (FSA) and option for Health Spending Account (HSA) depending on medical coverageEmployer-paid short-term and long-term disability and employer-sponsored life insuranceWe believe talent is everywhere, and so is opportunity. While we have physical offices in San Francisco and Dallas, we have embraced working remotely throughout the United States. While some roles may require proximity to our San Francisco or Dallas offices, remote roles can sit in any of the following states: AZ, CA, CO, DC, DE, FL, GA, HI, IL, ME, MD, MA, MI, MO, NE, NV, NJ, NM, NY, NC, OR, PA, SC, TN, TX, VT, VA, WA and WI. Please only apply if you live and work full-time in one of the states listed above or plan to relocate to one of these states before starting your employment with Hazel. State locations and specifics are subject to change as our hiring requirements shift.We are committed to creating a diverse, inclusive and equitable workplace. Hazel Health values the minds, experiences and perspectives of people from all walks of life. We are proud to value diversity and be an equal opportunity employer. Qualified candidates with arrest and conviction records will be considered for employment in accordance with the Fair Hiring laws. Learn more about working with us at Hazel Health Life.
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The Role: Account Manager (District K12)Location: RemoteAs an Account Manager, your primary responsibility will be to help grow and build our partner school districts in your territory. As a Hazel Partner Success team member, you are responsible for cultivating, developing, and managing relationships for K12 Partners across 13 states serving 3 million students. The Account Manager will serve as the chief strategist and internal quarterback for the partnership and work with our customer success team to create a fantastic customer experience throughout the life cycle of the partnership. You will find champions in each district to help us bring world-class healthcare to all students, no matter their situation. The ideal candidate will possess strong leadership skills, a data-driven and goal-oriented approach to account management principles and revenue targets, and a proven track record of fostering strong partner relationships.What You'll Do:District relationship management:Establish and maintain strong, strategic relationships with key decision-makers and stakeholders within K12 districts, serving as the primary point of contact for all account-related mattersManage relationships at multiple levels (Ex: Superintendents, Assistant Superintendents, Directors of Student Services)Provide an exceptional customer experience every time and build trust to influence renewals and expansionsLead purposeful and strategic conversations throughout the year so that renewals are not an event, but a natural progression of valueAnalyze and escalate any barriers or risks that may impact the district's strategic plans and goal achievementFacilitate ongoing check-in calls with the district to communicate progress towards strategic goals; analyze data to draw out key trends and insights and recommend actions based on findingsStrategic Planning and Cross-Collaboration:Serve as the chief strategist for the district partnerships within your territory, collaborating cross-functionally to develop strategic account plans to achieve enrollment, engagement, and renewal targets; cultivate local partner relationships beyond the districtLead the renewal process, negotiating terms that are favorable for both the district and Hazel HealthConducted quarterly internal market reviews to inform internal strategy and growth opportunities.Collaborate with cross-functional teams, including but not limited to customer success, implementation, marketing, product, analytics, and clinical teams, to align account management strategies with overall business objectives.Monitor customer feedback and competitor activities to identify opportunities and potential risks.Performance Metrics and ReportingRegularly evaluate and report on account health, including usage metrics, satisfaction levels, and overall impact, using this data to strengthen district relationships, drive utilization, and secure renewals.Collaborate with Analytics and Operations teams to build and maintain effective data reporting & monitoring for district management.Prepare and deliver ongoing Partnership Reviews that tell a success story and demonstrate the way our product and services help achieve District goals and student outcomesUse a CRM to track customer-related activities, communication, market data, and critical issues accurately.Product and Service Knowledge:Stay informed about our products and services to communicate their value to clients effectively.Collaborate with Product and Marketing teams to ensure alignment between district needs and the development of new offerings.What Excites Us:Required Technical SkillsYou understand market positioning and can use your relationship skills and depth of knowledge to secure buy-in, cooperation, and loyalty.You lead with a customer-first mindset and enjoy working directly with the people most impacted by our products! You enjoy working directly with customers and helping them solve their problems. You are passionate about a customer-centered approach to support and service, and driving district and student outcomes is your passion!You are tech savvy; you can communicate technical information to users at various levels of tech understandingYou have exceptional written and verbal skills, including strong presentation skills, and can tailor your presentations to influence various stakeholdersYou have strong data interpretation skills and can translate data into actionYou have experience with Salesforce and GainsightYou have prior experience in a sales and/or account management roleYou have experience with K-12 education, including a deep understanding of the hierarchy within a school districtExperience with successfully driving cross-functional projects within a hypergrowth environmentMust manage time and bring tasks through to completion with minimal supervision.Required Non-Technical SkillsKind, compassionate, empathetic, with high levels of emotional intelligenceSelf-motivated and organized; You are innovative and work with urgency. You thrive in environments where you have the autonomy to create, and you understand the importance of a cohesive approachEffectively manage time and resources to prioritize tasks and projects, ensuring that team goals are achievedYou love solving problems! You have a curious mindset and find ways to simplify challenges and make them easier to tackleAbility to build rapport and mature relationshipsSkilled at providing constructive feedback, guidance, and mentorship to help team members grow and excel in their rolesActive listener who can listen attentively to team members, understand their perspectives, and address concerns or questions while also welcoming feedback and handling objectionsCommunicates clearly and empathetically; ensures team members understand expectations, goals, and feedback.Political savvy understands when to escalate and how to handle politically sensitive informationYou have the ability to identify, address, and resolve conflicts within the team, promoting a collaborative and harmonious work environmentYou understand, appreciate, and promote diversity within the team, creating an inclusive and equitable workplaceStrong interpersonal communication skills specifically relating to stress management, people management, and conflict management.Exercise discretion and independence when applying professional expertise.Our Benefits:
This is an exciting position in a fast-paced organization. We offer:A competitive compensation package, including a hiring base pay range of $80,000 - $95,000A competitive compensation packageHigh-quality medical, dental and vision coverage401K with a 100% employer match for contributions up to 4% of salary15 days PTO and 10 paid holidays annuallyFlexible Spending Account (FSA) and option for Health Spending Account (HSA) depending on medical coverageEmployer-paid short-term and long-term disability and employer-sponsored life insuranceWe believe talent is everywhere, and so is opportunity. While we have physical offices in San Francisco and Dallas, we have embraced working remotely throughout the United States. While some roles may require proximity to our San Francisco or Dallas offices, remote roles can sit in any of the following states: AZ, CA, CO, DC, DE, FL, GA, HI, IL, ME, MD, MA, MI, MO, NE, NV, NJ, NM, NY, NC, OR, PA, SC, TN, TX, VT, VA, WA and WI. Please only apply if you live and work full-time in one of the states listed above or plan to relocate to one of these states before starting your employment with Hazel. State locations and specifics are subject to change as our hiring requirements shift.We are committed to creating a diverse, inclusive and equitable workplace. Hazel Health values the minds, experiences and perspectives of people from all walks of life. We are proud to value diversity and be an equal opportunity employer. Qualified candidates with arrest and conviction records will be considered for employment in accordance with the Fair Hiring laws. Learn more about working with us at Hazel Health Life.
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