Insidesource
Senior Creative Experience Designer
Insidesource, San Francisco, California, United States, 94199
Insidesource DEI StatementBy nurturing a culture where everyone experiences a deep sense of belonging and equity of opportunity, we will uphold our vision to “unleash human and business potential." We commit to being an anti-ism workplace and embedding diversity, equity, and inclusion throughout our business.Job SummaryAs a NorCal regional resource, the Senior CX Designer collaborates with Creative Strategy, Sales, and Design teams to develop and exemplify an innovative client-led experience. They are a cross-functional collaborator and partner to help evolve a design-led approach to best serve our Insidesource clientele, in tandem with unifying our internal team members.The Senior CX Designer contributes to company-wide initiatives as a thought-leader, Creative Strategist, and developer of design best practices. They support mentoring, training, and development of team members throughout the organization and serve as a direct conduit for innovative and creative design solutions.
Essential Duties and Responsibilities
Design CultureModel and foster a culture of accountability.Model and foster a “leading with curiosity” mentality.Support a culture of knowledge-sharing.Ensure design excellence through your own professional development, skills assessment, and model the Insidesource design culture.Creative Experience EngagementAs needed engagement with the A+D and client community through design-led experiences, professional affiliations, and ongoing project-based support.Working closely with CX Leadership, manage and maintain project workload summary to reflect and align ongoing tasks/activities.Partner cross-functionally to execute project strategy, programming, and solutions development.Participate in creative RFP responses, in collaboration with Marketing, Sales, Creative Experience Teams.Collaborate with Creative Strategy Director/CX team to evolve vendor strategy.Provide ongoing contribution to sales and design teams towards enhanced product solutions.Collaborate with project team to prepare solutions for client and project stakeholders utilizing market and workplace research, design presentations, conceptual renderings and/or sketches and other visualization necessary to convey design intent.Provide detailed, documented road map for contractor engagement, adhering to IS standards for design contractor support.Play a sales-led role in the marketing of design services to clients; participate in major sales presentations as a representative of the Creative Experience Team.Creative Experience LeadershipBest Practices Collaboration: Work closely with Creative Director and other Creative Strategy team members to model best practices for connecting creative and branding strategy with project implementation.Creative Professional Development: Work closely with Design and Sales leaders to expand professional and creative development of all team members, including yourself.Content Creation: Collaborate with Design and Marketing towards on-going development of Sales and Creative Experience resources and tools.Mentorship: Mentor Sales and Design team through project engagements, to elevate project approach to creative and innovative solutions.Client-Led Partnership: Participate in Sales, Marketing and Design meetings to review bid and/or project approach as a means of illustrating design-led client engagement.Vendor Alignment: Partner with key vendors to share best practice and thought leadership regarding workplace environments.Research + Development: As needed, attend tradeshows and design industry forums, with a goal to share findings with Sales, Marketing and Design teams.A+D Market Activation: Seek out opportunities to engage in industry events and forums in which to represent Insidesource as a leader in workplace strategy and innovation.Design Process and ToolsCollaborate with other functional design leaders to optimize and document design workflow including identification of critical gaps in existing process.Develop, standardize and implement new design tools and systems, Learning and Development programs, and technology platforms.Chart the course towards optimized project workflow, supporting a consistent practice at the highest quality.Collaborate with other functional design leaders to unify design language and approach across platforms and practice.Participate in vendor presentations and trainings to continuously expand product and technical knowledge.Design Practice LeadershipParticipate in cross-functional Practice Leader forum to develop and implement departmental and cross-functional goals and objectives.Serve as a design “diplomat”, translating design process and methodologies to Insidesource’s broader organizational process.Assist with fostering strong cross-functional partnerships (within Creative Experience, Strategic Account teams, and across verticals).Collaborate with enterprise, regional and department leadership on development and implementation of best practices.Collaborate with other functional leaders to ensure physical and digital design libraries are resourced and supported efficiently and effectively.Provide thought leadership to collaborate and participate in departmental and cross-functional company meetings.Participate in Departmental, Branch and All Company meetings and other key leadership meetings as required.Follow company established requirements for process, protocols and cross-functional communication.Adhere to responsible use of technology equipment and programs.Maintain commitment to a high level of quality and integrity in our operating systems.Establish communications and visibility updates across team.Project DeliveryAssume responsibility for the overall completion of projects including programming, strategic planning, conceptual designs, space planning, presentations, design development, and production.Proactively identify project risks, offering creative solutions and alternatives; work independently to execute next steps and evaluate results.Establish and manage design project budgets, project scope, contracts, and coordinate deliverables with internal and outsourced design resources.Manage and record billable hours, cultivate efficiencies, and reduce errors.Champion design operational excellence by implementing established design process and documentation standards.Demonstrate excellent time management skills and flexibility.Effectively and confidently address competing priorities and urgent situations, making sound decisions in short timeframes with appropriate action.Perform other duties or special projects as assigned.Insidesource Core ResponsibilitiesExemplify Insidesource values of Team First, Client Led, Change Makers, Experience Focused.Participate in All Company Meetings and Regional Town Halls.Embody diversity, equity, and inclusion in our Insider community and business practices.Skills, Knowledge, Experience RequiredDesign firm experience preferred.Understanding of and/or working on RFPs.Furniture product and specification knowledge.Excellent and effective visual, oral, and written communication skills.Advanced understanding of the design dealership model.Ability to assess, audit, and identify gaps and opportunities in process.Proven ability to design process and develop change management strategies.Effective leadership and mentoring skills.Effective collaborator with leadership, team members, and other departments.Outstanding project management/organizational skills: ability to manage multiple projects with minimal direction; ability to collaborate under tight deadlines in a team environment.Proficiency in Microsoft Office (Excel, Word, Outlook, Power Point).Proficiency in Smartsheet and other organizational communications tools.Proficiency in CET + Specification Software.Ability to explore emerging software and technology tools in support of design development and visualization.Fluid interpersonal and collaborative skills to interact effectively with a wide range of personnel and departments.Ability to see the big picture and integrate into day-to-day tasks and activities.Excellent and effective oral and written communication.Excellent analytical and problem-solving skills.Demonstrated commitment to professionalism, integrity, and sound judgment in business transactions, and to providing the highest level of customer satisfaction.Pay Range: $100k - 120kThe specific compensation offered to a candidate may be dependent on several factors including, but not limited to, experience, education, and specific licensing or qualifications.
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Essential Duties and Responsibilities
Design CultureModel and foster a culture of accountability.Model and foster a “leading with curiosity” mentality.Support a culture of knowledge-sharing.Ensure design excellence through your own professional development, skills assessment, and model the Insidesource design culture.Creative Experience EngagementAs needed engagement with the A+D and client community through design-led experiences, professional affiliations, and ongoing project-based support.Working closely with CX Leadership, manage and maintain project workload summary to reflect and align ongoing tasks/activities.Partner cross-functionally to execute project strategy, programming, and solutions development.Participate in creative RFP responses, in collaboration with Marketing, Sales, Creative Experience Teams.Collaborate with Creative Strategy Director/CX team to evolve vendor strategy.Provide ongoing contribution to sales and design teams towards enhanced product solutions.Collaborate with project team to prepare solutions for client and project stakeholders utilizing market and workplace research, design presentations, conceptual renderings and/or sketches and other visualization necessary to convey design intent.Provide detailed, documented road map for contractor engagement, adhering to IS standards for design contractor support.Play a sales-led role in the marketing of design services to clients; participate in major sales presentations as a representative of the Creative Experience Team.Creative Experience LeadershipBest Practices Collaboration: Work closely with Creative Director and other Creative Strategy team members to model best practices for connecting creative and branding strategy with project implementation.Creative Professional Development: Work closely with Design and Sales leaders to expand professional and creative development of all team members, including yourself.Content Creation: Collaborate with Design and Marketing towards on-going development of Sales and Creative Experience resources and tools.Mentorship: Mentor Sales and Design team through project engagements, to elevate project approach to creative and innovative solutions.Client-Led Partnership: Participate in Sales, Marketing and Design meetings to review bid and/or project approach as a means of illustrating design-led client engagement.Vendor Alignment: Partner with key vendors to share best practice and thought leadership regarding workplace environments.Research + Development: As needed, attend tradeshows and design industry forums, with a goal to share findings with Sales, Marketing and Design teams.A+D Market Activation: Seek out opportunities to engage in industry events and forums in which to represent Insidesource as a leader in workplace strategy and innovation.Design Process and ToolsCollaborate with other functional design leaders to optimize and document design workflow including identification of critical gaps in existing process.Develop, standardize and implement new design tools and systems, Learning and Development programs, and technology platforms.Chart the course towards optimized project workflow, supporting a consistent practice at the highest quality.Collaborate with other functional design leaders to unify design language and approach across platforms and practice.Participate in vendor presentations and trainings to continuously expand product and technical knowledge.Design Practice LeadershipParticipate in cross-functional Practice Leader forum to develop and implement departmental and cross-functional goals and objectives.Serve as a design “diplomat”, translating design process and methodologies to Insidesource’s broader organizational process.Assist with fostering strong cross-functional partnerships (within Creative Experience, Strategic Account teams, and across verticals).Collaborate with enterprise, regional and department leadership on development and implementation of best practices.Collaborate with other functional leaders to ensure physical and digital design libraries are resourced and supported efficiently and effectively.Provide thought leadership to collaborate and participate in departmental and cross-functional company meetings.Participate in Departmental, Branch and All Company meetings and other key leadership meetings as required.Follow company established requirements for process, protocols and cross-functional communication.Adhere to responsible use of technology equipment and programs.Maintain commitment to a high level of quality and integrity in our operating systems.Establish communications and visibility updates across team.Project DeliveryAssume responsibility for the overall completion of projects including programming, strategic planning, conceptual designs, space planning, presentations, design development, and production.Proactively identify project risks, offering creative solutions and alternatives; work independently to execute next steps and evaluate results.Establish and manage design project budgets, project scope, contracts, and coordinate deliverables with internal and outsourced design resources.Manage and record billable hours, cultivate efficiencies, and reduce errors.Champion design operational excellence by implementing established design process and documentation standards.Demonstrate excellent time management skills and flexibility.Effectively and confidently address competing priorities and urgent situations, making sound decisions in short timeframes with appropriate action.Perform other duties or special projects as assigned.Insidesource Core ResponsibilitiesExemplify Insidesource values of Team First, Client Led, Change Makers, Experience Focused.Participate in All Company Meetings and Regional Town Halls.Embody diversity, equity, and inclusion in our Insider community and business practices.Skills, Knowledge, Experience RequiredDesign firm experience preferred.Understanding of and/or working on RFPs.Furniture product and specification knowledge.Excellent and effective visual, oral, and written communication skills.Advanced understanding of the design dealership model.Ability to assess, audit, and identify gaps and opportunities in process.Proven ability to design process and develop change management strategies.Effective leadership and mentoring skills.Effective collaborator with leadership, team members, and other departments.Outstanding project management/organizational skills: ability to manage multiple projects with minimal direction; ability to collaborate under tight deadlines in a team environment.Proficiency in Microsoft Office (Excel, Word, Outlook, Power Point).Proficiency in Smartsheet and other organizational communications tools.Proficiency in CET + Specification Software.Ability to explore emerging software and technology tools in support of design development and visualization.Fluid interpersonal and collaborative skills to interact effectively with a wide range of personnel and departments.Ability to see the big picture and integrate into day-to-day tasks and activities.Excellent and effective oral and written communication.Excellent analytical and problem-solving skills.Demonstrated commitment to professionalism, integrity, and sound judgment in business transactions, and to providing the highest level of customer satisfaction.Pay Range: $100k - 120kThe specific compensation offered to a candidate may be dependent on several factors including, but not limited to, experience, education, and specific licensing or qualifications.
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