Customer Success Manager - Regulatory

DescriptionProject Canary is a climate technology company offering an enterprise data platform that helps energy companies improve and report on their emissions footprint. Project Canary builds high-fidelity sensors, ingests data from various other technologies and sources, and leverages proprietary analytics and models to deliver insights that operators can act on to reduce emissions. The data-driven technology enables energy operators to stop leaks faster, reduce risk, streamline reporting, and differentiate their operations for key stakeholders.Key ResponsibilitiesUnderstand and stay educated on the changing regulatory requirements impacting the Oil and Gas industry.Manage customers with regulatory requirements, ensuring Project Canary delivers timely and complete information, easing the burden of these requirements for our customers.Ensure compliance with Colorado Department of Public Health and Environment’s (CDPHE) Reg 7 by annotating downtime, alerts and creating monthly reports.Demonstrate excellent customer engagement skills through all levels of an organization and develop long term relationships based on excellence.Maintain a broad and in-depth knowledge and understanding of existing and developing company technologies to unlock opportunities for customers.Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery .Accelerate customer adoption through education, enablement, and regular business meetings.Manage time efficiently and align and engage required Customer and Project Canary teams to exceed customer expectations.Build strong, trusted, and influential relationships with strategic customers, business development and the Organization.Experience managing and prioritizing multiple customer requests in a fast-paced environment, including timeline scoping and effective re-prioritization.Drive the effective execution of customer requests and expectations through applied project/ program management.Responsible for knowing, understanding, and communicating customer health regularly, including performance, opportunities, and challenges.Develop and deliver external Quarterly Business Reviews (QBRs) for customer accounts to highlight performance and value of Project Canary solutions in their operations.Collaborate effectively with key roles in other Project Canary teams (e.g Product, Business Intelligence, Sales, Marketing, etc.) to deliver full enterprise value to our customers.Responsible for acting as an agent of our clients by communicating with regulatory agencies, primarily the Colorado Department of Public Health and Environment – Air Pollution Control Division.Responsible for day-to-day management and execution of Customer Success programs: the objectives and goals required to achieve metric improvements.

Skills, Knowledge and Expertise3+ years of experience managing projects of increasing complexity and scale.1+ years of experience in regulatory affairs in an energy industry related role or application (oil and gas, utilities, petrochemicals).Bachelor level of education or equivalent level of applied work experience in a similar roleAlignment and commitment to Project Canary’s business purpose and corporate missionFamiliarity of SaaS based solutions and services (preferably in the Oil and Gas industry)Familiarity with or demonstrated ability to learn various software used to support customer success activities (e.g. Salesforce, Jira, Confluence, etc.)Some experience or exposure to managing support and onboarding initiatives, and proven ability to guide customers through adoption of new technology solutions.Strong interpersonal skills that establish Trusted Advisor relationships with clientsStrong organizational/time management skills and the ability to manage multiple projects simultaneouslyNice to Have QualificationsExperience in a customer facing commercial role.Direct experience complying with Colorado Reg 7 requirements.Master level education in a commercial or technical field applicable to Project Canary’s business and mission.Strong foundation in Environmental, Societal, and Governance (ESG) principles and concepts with the ability to connect them to customer value propositions.Strong analytical capabilities utilizing various business intelligence tools and data sets.Experience organizing and driving continuous improvement in customer service through CRM platforms like Salesforce.Project Management Professional (PMP) certification

BenefitsSalary range: $80,000 - 100,000 annual baseHybrid work environment (at least 3 days/week in Denver office)Health, dental, and vision insurance with low deductibles and premiums paid by company 99% for self and 50% for dependents and/or spouse401K with company match (no vesting period)Opportunity for equity ownershipStudent loan assistanceUnlimited PTO (minimum rule of taking at least 3 weeks off in a year)Company sponsored wellness days (ski/snowboard days and more)12 weeks of fully paid parental leave (gender neutral) including adoptionsFlex Choice Monthly Stipend – choice between parking, public transportation, or wellness assistanceDog friendly office environment

About Project Canary

Project Canary was founded in 2019 with a vision to measure what matters – the greenhouse gases emitted from critical parts of our energy infrastructure. Our team is constantly pushing the envelope to bring more visibility to the emissions problem than ever before – enabling the energy sector to reduce its carbon footprint.#J-18808-Ljbffr