IT Service Senior Advisor Company Hidden Bloomfield, CT 1 Opening Posted today $

Agility Partners is seeking a qualified IT Service Senior Advisor to fill an open position with a Fortune 500 company based in the greater Connecticut area. In this exciting opportunity, you will be at the forefront of driving positive experiences with technology, utilizing continuous improvement methodologies. As a key member of our Technology Service Management Practices organization, you'll play a crucial role in managing incidents and requests within ServiceNow, collaborating with a dynamic team to design effective processes and engaging stakeholders to meet evolving business needs.In this role you will:Perform day-to-day management in ServiceNow, driving improved outcomes through ITSM processesWork collaboratively with professionals owning Incident and Request processes, fostering cross-functional teamworkDesign effective and efficient processes, collaborating with cross-functional teams to address evolving business needsEngage stakeholders to ensure alignment with their requirements and expectationsUtilize statistical and logic data analysis techniques to optimize processesUtilize peer relationships and technical resources to deliver quality outcomesSet, monitor, and develop control plans for performance targets and KPIsBenefits and Perks

100% remote positionOpportunity to be a part of a team that values continuous improvement and positive technology experiencesCulture-focused company focused on customer-first and a growth mindsetGreat resume builder – gain experience with a Fortune 15 companyMedical, Dental, and Vision plans (PPO and HSA plans available); Individual and Family coverage offeringsLong and short term disability coverage401(k)The Ideal Candidate

5+ years of experience in IT Service Management or a similar field5+ years of ServiceNow experience, including reporting and analytics hubProcess improvement experience

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