Tyler Technologies, Inc.
Implementation Consultant
Tyler Technologies, Inc., Maine, New York, United States,
Location
Overland Park, KansasTravel
0-5%Responsibilities
Proactively communicate and collaborate with external customers and internal team members to identify, analyze, and document user stories and deliver artifacts such as requirements configuration design documents, data migration plans, and specifications, etc.Act as the project expert regarding requirements elicitation, documentation, analysis (including gap analysis), and the communication of business needsUnderstand the current state of the client organization, while at the same time track to the vision of where a client organization wants to beRecommend options for new approaches in client work processes as appropriate to ensure efficient configuration of the SaaS platform for the client’s needs that minimizes any need for custom developmentDevelop that understanding to serve as a basis for the later identification of business needs and to define solutions that meet business needs, goals, or objectivesSuccessfully engage in multiple initiatives simultaneouslyServe as the conduit between the customer community and the implementation team to achieve successful project acceptanceRepresents Tyler in the most positive manner with prospective, former, and current clients, suppliers, and the community we serveInteract effectively with a diverse group of team members and clients within Tyler, the industry, and government communities.Play an active role in troubleshooting and resolving client issues by working closely with the Support or Development departmentsAssist QA staff with product testing or modification testing and data validation as requiredNotify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementationCreate implementation tools and documentation to iteratively improve implementation capabilitiesQualifications
2 - 3 years of experience aligning the needs of business units with the capabilities delivered by information technologyExtensive experience facilitating formal requirements gathering sessions or workgroupsFacilitate a large group of multidisciplinary participants to agree on common objectives using advanced facilitation techniques to brainstorm, reduce conflicts and identify solutionsExpertise in eliciting the actual needs of stakeholders, not simply their expressed desiresStrong decision-making, analytical and problem-solving skills particularly in data migration validationExcellent planning and organizational skills and ability to follow through until a given activity is completeExceptional independent judgment and customer service skillsStrong work ethic and commitment to excellence and an aptitude for customer successStrong organizational, documentation, and prioritization skillsSelf-motivated, open, and creative personalityDesire to work in a fast-paced, entrepreneurial environment maintaining agreed upon timelines while producing extraordinary workPassionate about what you doTravel will be required at times for necessary on-site customer engagement (5%)
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Overland Park, KansasTravel
0-5%Responsibilities
Proactively communicate and collaborate with external customers and internal team members to identify, analyze, and document user stories and deliver artifacts such as requirements configuration design documents, data migration plans, and specifications, etc.Act as the project expert regarding requirements elicitation, documentation, analysis (including gap analysis), and the communication of business needsUnderstand the current state of the client organization, while at the same time track to the vision of where a client organization wants to beRecommend options for new approaches in client work processes as appropriate to ensure efficient configuration of the SaaS platform for the client’s needs that minimizes any need for custom developmentDevelop that understanding to serve as a basis for the later identification of business needs and to define solutions that meet business needs, goals, or objectivesSuccessfully engage in multiple initiatives simultaneouslyServe as the conduit between the customer community and the implementation team to achieve successful project acceptanceRepresents Tyler in the most positive manner with prospective, former, and current clients, suppliers, and the community we serveInteract effectively with a diverse group of team members and clients within Tyler, the industry, and government communities.Play an active role in troubleshooting and resolving client issues by working closely with the Support or Development departmentsAssist QA staff with product testing or modification testing and data validation as requiredNotify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementationCreate implementation tools and documentation to iteratively improve implementation capabilitiesQualifications
2 - 3 years of experience aligning the needs of business units with the capabilities delivered by information technologyExtensive experience facilitating formal requirements gathering sessions or workgroupsFacilitate a large group of multidisciplinary participants to agree on common objectives using advanced facilitation techniques to brainstorm, reduce conflicts and identify solutionsExpertise in eliciting the actual needs of stakeholders, not simply their expressed desiresStrong decision-making, analytical and problem-solving skills particularly in data migration validationExcellent planning and organizational skills and ability to follow through until a given activity is completeExceptional independent judgment and customer service skillsStrong work ethic and commitment to excellence and an aptitude for customer successStrong organizational, documentation, and prioritization skillsSelf-motivated, open, and creative personalityDesire to work in a fast-paced, entrepreneurial environment maintaining agreed upon timelines while producing extraordinary workPassionate about what you doTravel will be required at times for necessary on-site customer engagement (5%)
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