Technical Support Engineer

At I-M Technology, we help Connecticut, Massachusetts and Rhode Island based companies with their IT and cybersecurity needs. Because we’re growing, we are seeking a Technical Engineer to join our Client Support Group in our Norwich CT headquarters!To be clear this is a position in Connecticut and not remote.Candidates must live in CT, RI or MA or be willing to relocate to CT or RI.Our company core values are:Do the right things rightBetter every dayIntegrityRespectHere's what we are looking for (skills) -Passion for teamwork, continuing education, problem-solving and exceptional customer serviceA computer techie with a great personality and the desire to work hard.5+ Years experience within the MSP industry providing IT support.Great people and customer service skills.Experience with RMM tools and ticketing (PSA) software.Microsoft Certifications preferably MCP in Azure, 365, Server 2016/2019/2022.Network and/or security certifications: CCNA, Network+, Security+Networking experience with firewalls, wireless and VLANsVirtualization experience with HyperV (preferred) or ESXiHere is what you'll be doing (duties) -Handling client support requests, remote or on-site at their officesAssisting team members with ticket escalationsOnboarding new clients and following our best practices.Using and improving client documentation.Assisting with client projects i.e. server upgrades, wireless deployments etc.Here is what we provide you with (benefits) -Competitive starting salary based on experience401k with company matchHealth insurance with company contributionBirthday offPerformance bonusesPaid training and certification program with financial incentivesUse of company provided shared vehicles and toolsCompany Surface laptop/tablet, VOIP phone/app, smartphone, and other gearAn upbeat, successful, and motivated team to work with

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