APM Music
Customer Support Representative
APM Music, Los Angeles, California, United States, 90079
Customer Support RepresentativeThe
Customer Support Representative
will be the first point of contact at APM Music for visitors and employees to the office. This person will have a friendly demeanor and will be responsible for ensuring the efficient office operation details in an attentive, friendly, efficient and courteous manner. Additionally, this role will work with various departments, including Sales, Finance, Marketing and Publishing Operations with various duties, as needed.The ResponsibilitiesAnswer all incoming calls to the main APM line. Route as necessary, delivering a professional and engaging experience for our clientsMonitor the main customer support queue in Salesforce Service Cloud and respond to client inquiries regarding issues with their login, questions about licensing our music, composer submissions, etc.Provide support by assisting with and resolving YouTube copyright claims and other related tasksProvide support to clients via Live Chat.Research potential infringement detections against our licensing database.Assist the Finance department by uploading invoices to Salesforce CRM.Complete requested vendor forms, W-9's, and payment information.Provide administrative support to Sales teams as neededOrganize and maintain company-wide calendarAssisting with company-wide events, as neededProvide back-up assistance to the Music team by assisting with asset requests.Other duties, as assigned.Your Background1-3 years experience in a front desk or customer support roleExperience working from a queue, prioritize responsibly based on urgency/importance, and multi-task administrative tasks.Experience with CRM software (e.g. Salesforce), customer support softwareExperience using ExcelKnowledge of and passion for musicTechnically savvyExcellent communication (both written and verbal)Excellent organizational skills
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Customer Support Representative
will be the first point of contact at APM Music for visitors and employees to the office. This person will have a friendly demeanor and will be responsible for ensuring the efficient office operation details in an attentive, friendly, efficient and courteous manner. Additionally, this role will work with various departments, including Sales, Finance, Marketing and Publishing Operations with various duties, as needed.The ResponsibilitiesAnswer all incoming calls to the main APM line. Route as necessary, delivering a professional and engaging experience for our clientsMonitor the main customer support queue in Salesforce Service Cloud and respond to client inquiries regarding issues with their login, questions about licensing our music, composer submissions, etc.Provide support by assisting with and resolving YouTube copyright claims and other related tasksProvide support to clients via Live Chat.Research potential infringement detections against our licensing database.Assist the Finance department by uploading invoices to Salesforce CRM.Complete requested vendor forms, W-9's, and payment information.Provide administrative support to Sales teams as neededOrganize and maintain company-wide calendarAssisting with company-wide events, as neededProvide back-up assistance to the Music team by assisting with asset requests.Other duties, as assigned.Your Background1-3 years experience in a front desk or customer support roleExperience working from a queue, prioritize responsibly based on urgency/importance, and multi-task administrative tasks.Experience with CRM software (e.g. Salesforce), customer support softwareExperience using ExcelKnowledge of and passion for musicTechnically savvyExcellent communication (both written and verbal)Excellent organizational skills
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