NewRez LLC
Special Loans Specialist I (On-Site)
NewRez LLC, Greenville, South Carolina, us, 29610
Special Loans Specialist I (On-Site)
Who we areShellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or “service”) their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.SummaryThe Special Loans and Servicing Operations Department administers the complicated details of non-fixed rate loan products such as adjustable-rate mortgages (ARMs), Commercial Loans, Home Equity Lines of Credit (HELOCs), Daily Simple Interest (DSI) loans, Balloon loans, and modifications, SCRA, among other responsibilities.Special Loans Specialist I supports the Special Loans Department with efficient and timely completion of departmental tasks and goals. The Special Loans Specialist I must be detail-oriented and able to work under pressure on a variety of tasks, including research and resolution of escalated/priority requests and project tasks.Principal DutiesResearch servicing histories and setup of ARM, DSI, and modified loans, collects supporting documentation, and assists in preparing audit responses.Analyzes exception reports and clears exceptions by researching and adjusting loans as necessary.Monitors the status of ARM loans; assists in resolving servicing transfer/loan setup; research ARM loan payment histories.Audits ARM Change Notifications prior to mailing.Performs document to data reviews to ensure proper servicing of various loan types and ensuring adherence to investor and regulatory guidelines.Reviews and processes modification requests.Conducts special projects as assigned by Special Loans management.Calculate loan amortizations to correct posting errors by Shellpoint or previous servicers.Update loans through adjustments and payment reapplications to reflect the proper accounting of all payments made per department requests.Supports management in achieving goals and improving the efficiency/productivity of the department.Completes miscellaneous tasks as necessary or required.Performs related duties as assigned by management.Education and Experience RequirementsHigh school diploma or equivalent, required.Bachelor’s degree, preferred.0-2 years’ experience in the mortgage industry.Knowledge, Skill, and Ability RequirementsProficient working knowledge of Microsoft Outlook, Word, and Excel.Strong knowledge of mortgage documents, security instruments, and modification documents.Strong verbal and written communication skills.
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Who we areShellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or “service”) their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.SummaryThe Special Loans and Servicing Operations Department administers the complicated details of non-fixed rate loan products such as adjustable-rate mortgages (ARMs), Commercial Loans, Home Equity Lines of Credit (HELOCs), Daily Simple Interest (DSI) loans, Balloon loans, and modifications, SCRA, among other responsibilities.Special Loans Specialist I supports the Special Loans Department with efficient and timely completion of departmental tasks and goals. The Special Loans Specialist I must be detail-oriented and able to work under pressure on a variety of tasks, including research and resolution of escalated/priority requests and project tasks.Principal DutiesResearch servicing histories and setup of ARM, DSI, and modified loans, collects supporting documentation, and assists in preparing audit responses.Analyzes exception reports and clears exceptions by researching and adjusting loans as necessary.Monitors the status of ARM loans; assists in resolving servicing transfer/loan setup; research ARM loan payment histories.Audits ARM Change Notifications prior to mailing.Performs document to data reviews to ensure proper servicing of various loan types and ensuring adherence to investor and regulatory guidelines.Reviews and processes modification requests.Conducts special projects as assigned by Special Loans management.Calculate loan amortizations to correct posting errors by Shellpoint or previous servicers.Update loans through adjustments and payment reapplications to reflect the proper accounting of all payments made per department requests.Supports management in achieving goals and improving the efficiency/productivity of the department.Completes miscellaneous tasks as necessary or required.Performs related duties as assigned by management.Education and Experience RequirementsHigh school diploma or equivalent, required.Bachelor’s degree, preferred.0-2 years’ experience in the mortgage industry.Knowledge, Skill, and Ability RequirementsProficient working knowledge of Microsoft Outlook, Word, and Excel.Strong knowledge of mortgage documents, security instruments, and modification documents.Strong verbal and written communication skills.
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