Support Associate - Soma

POSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization.FUNCTIONAL RESPONSIBILITIES:Processes merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.Ensures new products are properly merchandised and represented in a timely manner.Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests.Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.Participates in pricing changes and markdowns.Alerts store management to cash supply needs.Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.Assists with boutique cleanliness and organizationCUSTOMER EXPERIENCE:Models, supports and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experienceTEAMWORK AND GROWTH:Promotes an inclusive, collaborative approach to problem solvingSeeks personal developmental opportunities and readily solicits feedbackOther duties as assigned.QUALIFICATIONS:High school diploma or equivalentPrevious stock or cashier experience preferredMust be 18 years of age or olderExcellent communication skillsExcellent customer service skillsStrong organizational skills and ability to multi-task in a fast-paced environmentAble to learn or adapt to technology provided by the companyMust be able to work the majority of the shift standingAbility to work quickly and within strict timelinesAbility to demonstrate teamworkExposure to visual merchandising and product placement techniques desiredCommunicate with customers, Associates, and Management; wear / communicate with headsetRegular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.PHYSICAL REQUIREMENTS:Constant Walking/Standing- 67-100% of 8-hour shiftOccasional Lifting up to 50 lbs.- 1-33% of 8-hour shiftFrequent Climbing- 34%-66% of 8-hour shift

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