Linke Resources
Chief Operating Officer
Linke Resources, Phoenix, Arizona, United States, 85003
Axis for AutismPhoenix, AZ
Chief Operating Officer
The Chief Operating Officer
(COO) is responsible for the smooth and efficient operation of the Axis for Autism
enterprise-wide
performance, including management of the organization's strategic planning, profit and loss, operational performance, technology, people and culture. In this capacity, the COO carries responsibility for integrating the organization's strategic plan within the operations. In close collaboration with clinical leadership, the COO is responsible for designing and managing the continuum of care and the Client Engagement Center.
The COO will exercise management responsibility over the Enterprise with services designed to meet the needs of clients, families, payors and staff.
This role reports to the CEO and is a member of the Axis for Autism leadership team.
Duties & Responsibilities:
Leadership
Develop and foster effective collaboration between clinical leadership to ensure an integrated approach to providing services and fulfilling Axis's mission, goals and objectives
Contribute to the company's overall success through participation in and support of cross-functional activities, communications, processes, policies, protocols, and best practices
Lead and manage a lived culture that embodies Axis's core values
Technology
Establishes enterprise standards, oversees the selection, implementation and management of technology
Manages the quality assurance, leads the change management, rollout and adoption of Seacole
Develops and manages the technology capital spending budgets
Collaborates with the Chief Technology Officer officer in developing a technology adoption roadmap
Leads initiatives to support streamlined communications technology selection and deployment
Performance Optimization
Leads strategic planning
Designs and operates performance management systems and scorecards at the enterprise and clinic level
Partners with clinical leadership in designing operating procedures to improve overall performance
Optimizes the organizational structure, policies, processes, systems and operations
Manages the Entrepreneurial Operating System (EOS) implementation and L10 adoption
Talent Management
Leads annual and quarterly talent planning
Develops talent acquisition and onboarding processes
Manages talent optimization, allocation and productivity management programs
Oversees culture design and lived culture programming
Manages career pathing, compensation strategy and organizational design to support scaling
Develops talent performance measurement, development and coaching programs
Oversees the development of a training curriculum for clinical and non-clinical staff
Oversees the development of an internal communications plan and ongoing management system
Continuum of Care
Leads the development and integration of a diagnostic, therapies and CIN Customer Engagement Center
Drives development of client satisfaction and throughput scorecards and processes to improve performance
Key Performance Indicators
Clinic Productivity
Clinic Profitability
Client Satisfaction
Client throughput time
On time, on quality, adoption of Seacole
Required Qualifications
10+ years of leadership experience in healthcare operations
Excellent verbal and written communication skills
Advanced skills in process and systems design, performance management, talent and technology management
Prior experience working in an outcomes-focused environment
Quality improvement skills, including oversight of performance monitoring (plan/do/study/ act)
Excellent interpersonal and leadership skills
Track record with clinic operations, including growth, revenue, and KPI-driven performance environment
Extensive experience working cross-functionally within an organization
#IND8#J-18808-Ljbffr
Chief Operating Officer
The Chief Operating Officer
(COO) is responsible for the smooth and efficient operation of the Axis for Autism
enterprise-wide
performance, including management of the organization's strategic planning, profit and loss, operational performance, technology, people and culture. In this capacity, the COO carries responsibility for integrating the organization's strategic plan within the operations. In close collaboration with clinical leadership, the COO is responsible for designing and managing the continuum of care and the Client Engagement Center.
The COO will exercise management responsibility over the Enterprise with services designed to meet the needs of clients, families, payors and staff.
This role reports to the CEO and is a member of the Axis for Autism leadership team.
Duties & Responsibilities:
Leadership
Develop and foster effective collaboration between clinical leadership to ensure an integrated approach to providing services and fulfilling Axis's mission, goals and objectives
Contribute to the company's overall success through participation in and support of cross-functional activities, communications, processes, policies, protocols, and best practices
Lead and manage a lived culture that embodies Axis's core values
Technology
Establishes enterprise standards, oversees the selection, implementation and management of technology
Manages the quality assurance, leads the change management, rollout and adoption of Seacole
Develops and manages the technology capital spending budgets
Collaborates with the Chief Technology Officer officer in developing a technology adoption roadmap
Leads initiatives to support streamlined communications technology selection and deployment
Performance Optimization
Leads strategic planning
Designs and operates performance management systems and scorecards at the enterprise and clinic level
Partners with clinical leadership in designing operating procedures to improve overall performance
Optimizes the organizational structure, policies, processes, systems and operations
Manages the Entrepreneurial Operating System (EOS) implementation and L10 adoption
Talent Management
Leads annual and quarterly talent planning
Develops talent acquisition and onboarding processes
Manages talent optimization, allocation and productivity management programs
Oversees culture design and lived culture programming
Manages career pathing, compensation strategy and organizational design to support scaling
Develops talent performance measurement, development and coaching programs
Oversees the development of a training curriculum for clinical and non-clinical staff
Oversees the development of an internal communications plan and ongoing management system
Continuum of Care
Leads the development and integration of a diagnostic, therapies and CIN Customer Engagement Center
Drives development of client satisfaction and throughput scorecards and processes to improve performance
Key Performance Indicators
Clinic Productivity
Clinic Profitability
Client Satisfaction
Client throughput time
On time, on quality, adoption of Seacole
Required Qualifications
10+ years of leadership experience in healthcare operations
Excellent verbal and written communication skills
Advanced skills in process and systems design, performance management, talent and technology management
Prior experience working in an outcomes-focused environment
Quality improvement skills, including oversight of performance monitoring (plan/do/study/ act)
Excellent interpersonal and leadership skills
Track record with clinic operations, including growth, revenue, and KPI-driven performance environment
Extensive experience working cross-functionally within an organization
#IND8#J-18808-Ljbffr