Froedtert Health
EPIC SERVICE DESK ANALYST, FCH - EPIC SERVICE DESK
Froedtert Health, Menomonee Falls, Wisconsin, United States, 53051
Discover. Achieve. Succeed.
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Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility.
This job is REMOTE.
FTE: 1.000000
Shift: 1st shift 8:30 am to 5 pm CST (Central Standard Time) with rotating Saturdays from 8 am to 12pm CST
Job Summary:
This position is responsible for helping end-users who are having any computer software problem for Froedtert Health's Epic Systems. This position may also have responsibility for responding to questions regarding the functionality, performance and availability of business applications running on the hospitals' network. Will work closely with Manager to ensure that the Help Desk function delivers at a service level consistent with the expectations of the hospitals' end-users. Works with other IS department staff to ensure proper communication of information that may directly or indirectly impact the users of the various information systems. Works closely and professionally with Help Desk team members and Clinical Informatics team members to promote teamwork and accountability. Other duties as assigned.
EXPERIENCE DESCRIPTION:
A minimum of one year of relevant Help Desk and customer service experience, preferably in a hospital or healthcare setting is required. Experience should include a minimum of one year of relevant Epic services. Experience with healthcare business processes and associated applications/software is preferred.
EDUCATION DESCRIPTION:
Knowledge of computer/network principles at a level normally acquired through completion of an Associate degree in a relevant technology field or acquired through a combination of education and experience is required. Epic knowledge/experience preferred.
SPECIAL SKILLS DESCRIPTION:
Clarity and discipline in communication skills; written and verbal. Strong organizational, multi-tasking and time management skills. Able to work well in a team environment.
Perks & Benefits at Froedtert Health
Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:
Paid time offGrowth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunitiesAcademic Partnership with the Medical College of WisconsinReferral bonusesRetirement plan - 403bMedical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace ClinicsEmployee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available
The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.
We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.
#BeHere
Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility.
This job is REMOTE.
FTE: 1.000000
Shift: 1st shift 8:30 am to 5 pm CST (Central Standard Time) with rotating Saturdays from 8 am to 12pm CST
Job Summary:
This position is responsible for helping end-users who are having any computer software problem for Froedtert Health's Epic Systems. This position may also have responsibility for responding to questions regarding the functionality, performance and availability of business applications running on the hospitals' network. Will work closely with Manager to ensure that the Help Desk function delivers at a service level consistent with the expectations of the hospitals' end-users. Works with other IS department staff to ensure proper communication of information that may directly or indirectly impact the users of the various information systems. Works closely and professionally with Help Desk team members and Clinical Informatics team members to promote teamwork and accountability. Other duties as assigned.
EXPERIENCE DESCRIPTION:
A minimum of one year of relevant Help Desk and customer service experience, preferably in a hospital or healthcare setting is required. Experience should include a minimum of one year of relevant Epic services. Experience with healthcare business processes and associated applications/software is preferred.
EDUCATION DESCRIPTION:
Knowledge of computer/network principles at a level normally acquired through completion of an Associate degree in a relevant technology field or acquired through a combination of education and experience is required. Epic knowledge/experience preferred.
SPECIAL SKILLS DESCRIPTION:
Clarity and discipline in communication skills; written and verbal. Strong organizational, multi-tasking and time management skills. Able to work well in a team environment.
Perks & Benefits at Froedtert Health
Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:
Paid time offGrowth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunitiesAcademic Partnership with the Medical College of WisconsinReferral bonusesRetirement plan - 403bMedical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace ClinicsEmployee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available
The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.
We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.