CACI International
Customer Facing Senior Manager
CACI International, Annapolis, Maryland, United States, 21403
CACI International Customer Facing Senior Manager - Annapolis Junction, Maryland
Minimum Clearance Required to Start:
TS/SCI with PolygraphEmployee Type:
RegularPercentage of Travel Required:
NoneType of Travel:
NoneCACI's Global Enterprise Services program is seeking a
Customer Facing Senior Manager
to support its Maryland customers.What You’ll Get to Do:Analyze user's requirements, concept of operations documents, and high-level system architectures to develop system requirements specifications.Analyze system requirements and lead design and development activities.Guide users in formulating requirements, advise alternative approaches, and conduct feasibility studies.Provide technical leadership for the integration of requirements, design, and technology.Develop technical documentation.Develop system architecture and system design documentation.Guide system development and implementation planning through assessment or preparation of system engineering management plans and system integration and test plans.Interact with the Government regarding Systems Engineering technical considerations and associated problems, issues, or conflicts.Communicate with other program personnel, government overseers, and senior executives.More About the RoleDayshift Mon-FriLeadership and Team Management:
Led a team of digital services engineers and administrators, providing guidance, mentorship, and support.Foster a culture of collaboration, innovation, and continuous improvement within the team.
Service Delivery Management:
Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services.Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly.
Strategic Planning and Execution:
Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction.Collaborate with stakeholders to align digital services with business objectives and technological advancements.
Technical Expertise and Solution Design:
Provide technical leadership in the design, implementation, and maintenance of IT services.Stay abreast of industry trends and best practices to recommend and implement innovative solutions.
Customer Relationship Management:
Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations.Proactively manage customer relationships, addressing feedback and resolving issues promptly.
Budget and Resource Management:
Manage financial resources, including budget planning and cost control measures.Optimize resource allocation to maximize operational efficiency and service delivery excellence.
You’ll Bring These Qualifications25 years of experience and HS/GED
OR
Bachelor’s in Information Technology Systems Management, IT/Computer Science, and 20 years of experience.Ability to collaborate effectively across departments and with external stakeholders.Customer-focused and result-oriented.Demonstrated experience in team leadership, strategic planning, and project management.Excellent communication and interpersonal skills.Strong analytical and problem-solving abilities, with a keen attention to detail.Strong technical background with expertise in enterprise IT services.CompTIA Security+ CE.These Qualifications Would Be Nice to HaveInformation Technology Infrastructure Library (ITIL) V3 knowledge.PMP.What We Can Offer You:We’ve been named a Best Place to Work by the Washington Post.Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.We offer competitive benefits and learning and development opportunities.We are mission-oriented and ever-vigilant in aligning our solutions with the nation’s highest priorities.For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.What You Can Expect:A culture of integrity.At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.An environment of trust.CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.A focus on continuous growth.Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.Your potential is limitless.
So is ours.
#J-18808-Ljbffr
Minimum Clearance Required to Start:
TS/SCI with PolygraphEmployee Type:
RegularPercentage of Travel Required:
NoneType of Travel:
NoneCACI's Global Enterprise Services program is seeking a
Customer Facing Senior Manager
to support its Maryland customers.What You’ll Get to Do:Analyze user's requirements, concept of operations documents, and high-level system architectures to develop system requirements specifications.Analyze system requirements and lead design and development activities.Guide users in formulating requirements, advise alternative approaches, and conduct feasibility studies.Provide technical leadership for the integration of requirements, design, and technology.Develop technical documentation.Develop system architecture and system design documentation.Guide system development and implementation planning through assessment or preparation of system engineering management plans and system integration and test plans.Interact with the Government regarding Systems Engineering technical considerations and associated problems, issues, or conflicts.Communicate with other program personnel, government overseers, and senior executives.More About the RoleDayshift Mon-FriLeadership and Team Management:
Led a team of digital services engineers and administrators, providing guidance, mentorship, and support.Foster a culture of collaboration, innovation, and continuous improvement within the team.
Service Delivery Management:
Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services.Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly.
Strategic Planning and Execution:
Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction.Collaborate with stakeholders to align digital services with business objectives and technological advancements.
Technical Expertise and Solution Design:
Provide technical leadership in the design, implementation, and maintenance of IT services.Stay abreast of industry trends and best practices to recommend and implement innovative solutions.
Customer Relationship Management:
Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations.Proactively manage customer relationships, addressing feedback and resolving issues promptly.
Budget and Resource Management:
Manage financial resources, including budget planning and cost control measures.Optimize resource allocation to maximize operational efficiency and service delivery excellence.
You’ll Bring These Qualifications25 years of experience and HS/GED
OR
Bachelor’s in Information Technology Systems Management, IT/Computer Science, and 20 years of experience.Ability to collaborate effectively across departments and with external stakeholders.Customer-focused and result-oriented.Demonstrated experience in team leadership, strategic planning, and project management.Excellent communication and interpersonal skills.Strong analytical and problem-solving abilities, with a keen attention to detail.Strong technical background with expertise in enterprise IT services.CompTIA Security+ CE.These Qualifications Would Be Nice to HaveInformation Technology Infrastructure Library (ITIL) V3 knowledge.PMP.What We Can Offer You:We’ve been named a Best Place to Work by the Washington Post.Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.We offer competitive benefits and learning and development opportunities.We are mission-oriented and ever-vigilant in aligning our solutions with the nation’s highest priorities.For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.What You Can Expect:A culture of integrity.At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.An environment of trust.CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.A focus on continuous growth.Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.Your potential is limitless.
So is ours.
#J-18808-Ljbffr