Systems Administrator II

Job/Position DescriptionSystems Administrator IIPerforms entry-level systems administration work. Work involves assisting with the upkeep, configuration, and reliable operation of systems. Installs and upgrades computer components and system software. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. The Systems Administrator job classification series is intended for employees that work directly with computer hardware and software, including installation, maintenance, and data recovery. Employees typically install and update software, manage an agencyand#146;s servers, resolve problems with computer systems, evaluate and optimize a system for effective performance, add users to networks, manage desktop and mobile equipment, and provide routine automation.The Field Services Technician (FST) is a customer service focused position that provides direct support to agency employees within a specific geographic area supporting various computer devices including tablets, cell phones and network equipment. The FST is responsible for monitoring the incident and request queue daily, resolving incidents within service-level agreement timelines and participates in IT projects to refresh computer equipment. The FST promotes and conforms to all security policies and procedures.Essential Job FunctionsCustomer Support (65%) Supports agency staff within a specific geographic area with hardware, software, network, and mobile device functionality including move/add/change assignments; provides Tier 1 customer support for assigned area, and documents activities and incident resolutions.Asset Management (15%) Maintains accurate inventory of agency computer equipment and completes all property inventory documentation.Project Management and Support (10%) Assists in the planning and implementation of Information Technology Initiatives as related to changes in equipment, devices, network, and site movies.Performs work as assigned (10%) handling service requests, troubleshooting technical issues, testing new equipment and software. Updating inventoryproject spreadsheets using Excel and other special assignments or activities as assigned.Adheres to all Texas Department of Family and Protective Services HR policies and performs related work as assigned.Registrations, Licensure Requirements or CertificationsPreferred: CompTIA A+ certificationKnowledge Skills AbilitiesKnowledge Skills Abilities:Knowledge of systems administration; computer hardware and software configuration and troubleshooting; operating systems and applications; and basic Internet security administration.Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Ability to recognize, analyze, and resolve complex technical issues; to learn and use network management, administration, and other system administration tools; and to communicate effectively.- Knowledge of the general practices, principles, and techniques of computer operation with major focus on mobile devices (i.e., tablets, laptops and cellular/smart phones).- Knowledge of networks, active directory, add/ delete network users, and agency security policies and procedures.- Skill in establishing and maintaining effective working relationships.- Skill in effective verbal and written communications of technical information to technical and non-technical staff.- Ability to prioritize and manage heavy workloads.- Ability https://jobshrportal.hhsc.state.tx.us/ENG/CareerPortal/job_profile.cfm?szOrderID=610009 Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.