Wise Auto Group
Old Town Temecula Harley Davidson Motorclothes/ Merchandise Associate
Wise Auto Group, Temecula, California, United States, 92591
Job Title:
MotorClothes/General Merchandise AssociateDepartment:
MotorClothes/MerchandiseSupervisor:
MotorClothes/Merchandise ManagerSummary Description:
Provide courteous, knowledgeable assistance to customers; perform cashiering, stocking, and other duties to promote efficient functioning of the department. Focus on the in-store customer experience, follow up with dealership customers, and presentation of Harley-Davidson MotorClothes/Merchandise. Selling of Harley-Davidson MotorClothes/Merchandise to dealership customers appropriate to their preferences and needs by applying the Sales Process.Duties and Responsibilities:Provide excellent customer service to all of the dealership's customers.Greet customers immediately, in a courteous and friendly manner.Meet customer needs, offers options, resolves problems, and follows up with customers.Ensure full customer satisfaction without unnecessarily referring customers to other staff members.Maintain a friendly, helpful demeanor.Provide professional, knowledgeable, courteous customer service.Assist customers in locating merchandise, offer additional products that complement the purchase, take special orders, answer questions, communicate policies on returns and exchanges.Point out any sales, specials, new merchandise, fast-selling, and slow-selling stock to customers.Notify customers when special orders or back-ordered items are received.Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.Perform cashiering functions following company cash handling policies and procedures.Use appropriate verification procedures for credit card purchases.Maintain an accurate customer list in the database.Check price tags for alterations.Keep the sales floor and displays neat, clean, and fully-stocked.Ensure merchandise is attractively displayed and appealing to customers.Maintain showroom product availability by stocking shelves and displays.Maintain thorough knowledge of inventory.Maintain the cashiering desk and areas dust-free, clean, and organized.Keep the cashiering area well-stocked with necessary supplies, such as shopping bags, credit card drafts, etc.Assist with answering incoming calls and directing them to the appropriate person or department.Handle telephone transactions quickly and courteously.Make tags for damaged merchandise, deliver daily to the designated area.Appropriately take in customers' defective merchandise for warranty, correctly complete the warranty tag, and deliver the defective merchandise to the designated area.Follow the Ticket to Ride process for customers purchasing bikes.Make introductions to other departments to ensure cross-selling of motorcycles, Parts and Accessories, Financing, Insurance Products and Services, Warranties, and Service Plans.Stay up to date on all required HDU courses.Attend training sessions to keep current with product knowledge, sales techniques, merchandising, and inventory control issues.Assist MotorClothes/Merchandise Manager with attaining retail sales plans in MotorClothes/Merchandise.Follow and practice the sales process providing all customers with consistent treatment.Conduct or participate in a periodic physical inventory of all merchandise.Assist with the set-up, organization, and staging of special events such as Open Houses, workshops, fashion shows, etc.Follow all procedures to complete all paperwork and trackers accurately and in a timely manner.Remain alert and on the floor at all times.Handle customer complaints according to dealership policy, showing empathy and a positive attitude while demonstrating our commitment to 'make things right', as specifically directed by the MotorClothes/Merchandise Manager.Comply with all company and department policies and procedures.Perform other related duties as assigned or requested.Supervisory Responsibilities:
NoneQualifications & Job Requirements:High School Diploma or equivalent degree or greater required.Experience: 1-3 years of experience required, with 3-5 years preferred; or the equivalent combination of education and experience.Prefer knowledge and experience with selling Harley-Davidson MotorClothes/Merchandise and other products sold by the dealership, or the demonstrated ability to quickly learn them.Ability to take initiative and problem solve.Excellent verbal and written communication skills.Ability to present oneself as well as the company in a professional manner.Knowledge of applicable laws/policies/principles/etc..Proficient in the use of a personal computer and corresponding programs.Good attention to detail.Great interpersonal and customer service skills required.Approachable, likeable, and enthusiastic personality.Ability to get along with a broad customer base.High energy level needed.Be self-motivated, positive, driven, and helpful.Ability to handle confidential information responsibly.Great customer service, excellent personal communication, and demonstrated closing skills.Physical Demands:Requires the use of both hands.Frequently required to bend, stoop, crouch, reach, and lift 50lbs of material.Requires standing and/or walking for extended periods of time.Working Conditions:Normally indoors, however, some outdoor work is required during open houses or other events.The noise level in the work environment can be loud.Occasionally exposed to exhaust fumes or other airborne particles.
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MotorClothes/General Merchandise AssociateDepartment:
MotorClothes/MerchandiseSupervisor:
MotorClothes/Merchandise ManagerSummary Description:
Provide courteous, knowledgeable assistance to customers; perform cashiering, stocking, and other duties to promote efficient functioning of the department. Focus on the in-store customer experience, follow up with dealership customers, and presentation of Harley-Davidson MotorClothes/Merchandise. Selling of Harley-Davidson MotorClothes/Merchandise to dealership customers appropriate to their preferences and needs by applying the Sales Process.Duties and Responsibilities:Provide excellent customer service to all of the dealership's customers.Greet customers immediately, in a courteous and friendly manner.Meet customer needs, offers options, resolves problems, and follows up with customers.Ensure full customer satisfaction without unnecessarily referring customers to other staff members.Maintain a friendly, helpful demeanor.Provide professional, knowledgeable, courteous customer service.Assist customers in locating merchandise, offer additional products that complement the purchase, take special orders, answer questions, communicate policies on returns and exchanges.Point out any sales, specials, new merchandise, fast-selling, and slow-selling stock to customers.Notify customers when special orders or back-ordered items are received.Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.Perform cashiering functions following company cash handling policies and procedures.Use appropriate verification procedures for credit card purchases.Maintain an accurate customer list in the database.Check price tags for alterations.Keep the sales floor and displays neat, clean, and fully-stocked.Ensure merchandise is attractively displayed and appealing to customers.Maintain showroom product availability by stocking shelves and displays.Maintain thorough knowledge of inventory.Maintain the cashiering desk and areas dust-free, clean, and organized.Keep the cashiering area well-stocked with necessary supplies, such as shopping bags, credit card drafts, etc.Assist with answering incoming calls and directing them to the appropriate person or department.Handle telephone transactions quickly and courteously.Make tags for damaged merchandise, deliver daily to the designated area.Appropriately take in customers' defective merchandise for warranty, correctly complete the warranty tag, and deliver the defective merchandise to the designated area.Follow the Ticket to Ride process for customers purchasing bikes.Make introductions to other departments to ensure cross-selling of motorcycles, Parts and Accessories, Financing, Insurance Products and Services, Warranties, and Service Plans.Stay up to date on all required HDU courses.Attend training sessions to keep current with product knowledge, sales techniques, merchandising, and inventory control issues.Assist MotorClothes/Merchandise Manager with attaining retail sales plans in MotorClothes/Merchandise.Follow and practice the sales process providing all customers with consistent treatment.Conduct or participate in a periodic physical inventory of all merchandise.Assist with the set-up, organization, and staging of special events such as Open Houses, workshops, fashion shows, etc.Follow all procedures to complete all paperwork and trackers accurately and in a timely manner.Remain alert and on the floor at all times.Handle customer complaints according to dealership policy, showing empathy and a positive attitude while demonstrating our commitment to 'make things right', as specifically directed by the MotorClothes/Merchandise Manager.Comply with all company and department policies and procedures.Perform other related duties as assigned or requested.Supervisory Responsibilities:
NoneQualifications & Job Requirements:High School Diploma or equivalent degree or greater required.Experience: 1-3 years of experience required, with 3-5 years preferred; or the equivalent combination of education and experience.Prefer knowledge and experience with selling Harley-Davidson MotorClothes/Merchandise and other products sold by the dealership, or the demonstrated ability to quickly learn them.Ability to take initiative and problem solve.Excellent verbal and written communication skills.Ability to present oneself as well as the company in a professional manner.Knowledge of applicable laws/policies/principles/etc..Proficient in the use of a personal computer and corresponding programs.Good attention to detail.Great interpersonal and customer service skills required.Approachable, likeable, and enthusiastic personality.Ability to get along with a broad customer base.High energy level needed.Be self-motivated, positive, driven, and helpful.Ability to handle confidential information responsibly.Great customer service, excellent personal communication, and demonstrated closing skills.Physical Demands:Requires the use of both hands.Frequently required to bend, stoop, crouch, reach, and lift 50lbs of material.Requires standing and/or walking for extended periods of time.Working Conditions:Normally indoors, however, some outdoor work is required during open houses or other events.The noise level in the work environment can be loud.Occasionally exposed to exhaust fumes or other airborne particles.
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