Amazon Connect Java Software Engineer III

We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.As an Amazon Connect Java Software Engineer III at JPMorgan Chase within the Consumer and Community Banking, Operations Technology Voice team, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.Job responsibilitiesExecutes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problemsCreates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systemsProduces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code developmentGathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systemsProactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architectureContributes to software engineering communities of practice and events that explore new and emerging technologiesAdds to team culture of diversity, equity, inclusion, and respectRequired qualifications, capabilities, and skillsFormal training or certification on software engineering concepts and 3+ years applied experienceHands-on practical experience in system design, application development, testing, and operational stabilityProficient in coding in one or more languages including Java, Python, Microservices and integration utilizing Vendor SDK/APIs like Genesys Cloud or Amazon Connect or similarExperience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languagesExperience in Contact Center Technology with Omni channel implementation on AWSStrong proficiency working with AWS Services like S3, Kinesis Data Stream, Amazon Connect, AWS Lambda, AWS API gateway, AWS Event Bridge, AWS ECS, AWS CloudWatch, AWS RDS, AWS DDB etc.Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others.Overall knowledge of the Software Development Life CycleSolid understanding of agile methodologies such as CI/CD, Applicant Resiliency, and SecurityDemonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)Preferred qualifications, capabilities, and skillsFamiliarity with modern front-end technologiesExposure to cloud technologies - AWS

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