Software Support

Software Support Job Locations United States-OH-Cincinnati Category IT Infrastructure & Support Job Summary Due to our continued growth, we are in search of qualified and focused individuals for a vital role in our Information Technology department. Our Clinical Application Support role works closely with multiple departments to help identify technical and user support issues of our internal software applications. This position will assist in troubleshooting, problem resolution and end user training. In addition, you will collaborate with our software engineers while providing exceptional support for both our internal and external users. Responsibilities Provide timely and accurate software support of our internal software applications as well as other supported COTS applications; Identify, research, and resolve technical problems of Medpace software applications; Respond to tickets, telephone calls, emails, and other requests for support; Collaborate with our software development teams while providing support for our internal and external users; Provide system Trainings/Demo to Medpace users; and Perform other support related tasks to meet company objectives. Qualifications Bachelor's degree and 1 year of industry-related experience; Strong organizational skills, very detail oriented, flexible, with strong communication skills; Knowledge of Microsoft Windows operating systems; Ability to work in a team environment; and Experience in Microsoft Office (Excel, Access), and other database system experience preferred. Medpace Overview Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across 40+ countries. Why Medpace? People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today. The work we've done over the past 30+ years has positively impacted the lives of countless patients and families who face hundreds of diseases across all key therapeutic areas. The work we do today will improve the lives of people living with illness and disease in the future. Cincinnati Perks Cincinnati Campus Overview Hybrid work-from-home options (dependent upon position and level) Competitive PTO packages, starting at 20+ days Competitive compensation and benefits package Flexible work schedule Company-sponsored employee appreciation events Employee health and wellness initiatives Community involvement with local nonprofit organizations Discounts on local sports games, fitness gyms and attractions Modern, ecofriendly campus with an on-site fitness center Structured career paths with opportunities for professional growth Discounted tuition for UC online programs Awards Named a Top Workplace in 2024 by The Cincinnati Enquirer Recognized by Forbes as one of America's Most Successful Midsize Companies in 2021, 2022, 2023 and 2024 Continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility What to Expect Next A Medpace team member will review your qualifications and, if interested, you will be contacted with details for next steps. EO/AA Employer M/F/Disability/Vets