Gohomeport
Repairs - Operations Manager/General Manager (Platteville, CO)
Gohomeport, Denver, Colorado, United States,
Repairs - Operations Manager/General Manager (Platteville, CO)
Full-TimeOnsitePosted by:Hannah LeeJob Description:Job OpportunitygoHomePort Repairs is seeking a dynamic leader and team builder who is enthusiastic about customer service satisfaction and focused on maximizing the offerings and profitability at our RV Service & Repair shops. Ideal candidates will be experienced, hardworking, trustworthy, and lead by example/servant leadership. This position is on-site and offers 8-hour weekday shift, with possible weekend availability during peak season needed. This salaried, exempt position works with limited supervision.
ResponsibilitiesThe Operations Manager is responsible for all aspects of operations including service writing, site-level budgeting, training/assisting technicians as needed, smooth management of workflow, and coordination with customers, vendors, technicians, centralized services, and corporate leadership. Other duties and responsibilities may be assigned as business needs arise. This position is responsible for leading shop profitability and fostering an environment where the RV technician team is comfortable raising ideas and issues. This position is also the first person to contact customers, so it is essential to demonstrate a helpful and knowledgeable demeanor to build loyalty and maximize every service/repair opportunity.
While this is not an exhaustive list, the following are some essential duties:Maximize customer service experience by ensuring accurate estimates and timely repairsResponsible for assessing RV repair needs, documenting customer concerns, scheduling repair requests in our repair shop management software (Shopmoneky), allocating accurate times for the repairs/billable hours, and coordinating with the RV technician team to complete the repairs in a timely mannerWork with technicians to maximize their billable labor capacity by developing techniques to enhance efficiency without compromising high-quality workSupervise daily repair shop activities and manage team of 3+ RV Technicians and Service Managers to include tracking monthly performance metrics/technician productivity, reviewing work schedules, monitoring customer feedback, cross-training team members as needed, etc.Ability to diffuse conflict, identify solutions, and facilitate successful outcomes with customers and team members alikeMaintain a safe and functional working environmentMaintain operational budget, track financial results, help to promote revenue targets/business goals in partnership with corporate leadershipAssist with filing warranty claims as neededDemonstrate strong working knowledge of the activities, methods, and procedures of an RV Service & Repair environment to include maintaining compliance with shop policies and procedures, OSHA safety standards, accurate timekeeping regarding work orders, etc.
Required Qualifications
Minimum of 5 years of relevant work experience required, ideally within an RV setting (we consider prior military experience equally as valuable as civilian work experience)2+ years of RV service writing experience requiredDemonstrated ability to ensure superlative customer service satisfactionProgressive leadership experience preferred—we are willing to train the right individualsStrong written and verbal communication skillsProficiency in MS Office (Word, Excel, Outlook) requiredAbility to multitask while being precise, and exhibiting some flexibility as circumstances warrant (i.e., rush jobs, higher volume, customer needs, etc.)A passion for or familiarity with RVs is a bonusMust be able to pass background screening prior to employment, and we promote a drug-free work environmentValid Driver's License needed
What we offer
The estimated annual salary for this role is $80,000.00 - $100,000.00, based on experienceThis position is eligible for an annual discretionary bonusOn-going personal and career development, including paid training & advanced certificationsMedical, dental, vision, voluntary life insurance benefits & paid time off + holidays
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Full-TimeOnsitePosted by:Hannah LeeJob Description:Job OpportunitygoHomePort Repairs is seeking a dynamic leader and team builder who is enthusiastic about customer service satisfaction and focused on maximizing the offerings and profitability at our RV Service & Repair shops. Ideal candidates will be experienced, hardworking, trustworthy, and lead by example/servant leadership. This position is on-site and offers 8-hour weekday shift, with possible weekend availability during peak season needed. This salaried, exempt position works with limited supervision.
ResponsibilitiesThe Operations Manager is responsible for all aspects of operations including service writing, site-level budgeting, training/assisting technicians as needed, smooth management of workflow, and coordination with customers, vendors, technicians, centralized services, and corporate leadership. Other duties and responsibilities may be assigned as business needs arise. This position is responsible for leading shop profitability and fostering an environment where the RV technician team is comfortable raising ideas and issues. This position is also the first person to contact customers, so it is essential to demonstrate a helpful and knowledgeable demeanor to build loyalty and maximize every service/repair opportunity.
While this is not an exhaustive list, the following are some essential duties:Maximize customer service experience by ensuring accurate estimates and timely repairsResponsible for assessing RV repair needs, documenting customer concerns, scheduling repair requests in our repair shop management software (Shopmoneky), allocating accurate times for the repairs/billable hours, and coordinating with the RV technician team to complete the repairs in a timely mannerWork with technicians to maximize their billable labor capacity by developing techniques to enhance efficiency without compromising high-quality workSupervise daily repair shop activities and manage team of 3+ RV Technicians and Service Managers to include tracking monthly performance metrics/technician productivity, reviewing work schedules, monitoring customer feedback, cross-training team members as needed, etc.Ability to diffuse conflict, identify solutions, and facilitate successful outcomes with customers and team members alikeMaintain a safe and functional working environmentMaintain operational budget, track financial results, help to promote revenue targets/business goals in partnership with corporate leadershipAssist with filing warranty claims as neededDemonstrate strong working knowledge of the activities, methods, and procedures of an RV Service & Repair environment to include maintaining compliance with shop policies and procedures, OSHA safety standards, accurate timekeeping regarding work orders, etc.
Required Qualifications
Minimum of 5 years of relevant work experience required, ideally within an RV setting (we consider prior military experience equally as valuable as civilian work experience)2+ years of RV service writing experience requiredDemonstrated ability to ensure superlative customer service satisfactionProgressive leadership experience preferred—we are willing to train the right individualsStrong written and verbal communication skillsProficiency in MS Office (Word, Excel, Outlook) requiredAbility to multitask while being precise, and exhibiting some flexibility as circumstances warrant (i.e., rush jobs, higher volume, customer needs, etc.)A passion for or familiarity with RVs is a bonusMust be able to pass background screening prior to employment, and we promote a drug-free work environmentValid Driver's License needed
What we offer
The estimated annual salary for this role is $80,000.00 - $100,000.00, based on experienceThis position is eligible for an annual discretionary bonusOn-going personal and career development, including paid training & advanced certificationsMedical, dental, vision, voluntary life insurance benefits & paid time off + holidays
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