Community Manager - MapleStory (PC)

Summary of PositionThe Community Manager – PC is responsible for helping to build and manage a strong online gaming community for Nexon’s PC titles. This includes moderating and monitoring all community channels, designing community engagement programs and reporting community issues. The Community Manager – PC also updates Nexon’s game websites including generating and publishing web content.Job ResponsibilitiesProvide comprehensive reports on community feedback, issues, concerns and trends to stakeholders in order to address the communities’ needs collected from all community channelsConstantly monitor and moderate user-generated content within both Nexon-owned channels and non-Nexon-owned (Reddit) channels to maintain positive environments for our players to participate inContribute to content strategy and player-facing communications, including active engagement on community channels and reactive messagingPlan and create content (including assets, events, live streams, videos, web posts) and messaging to be published through our websites and community channels; lead the design and execution of our PC games community engagement programs with internal teamsAnalyze and report metrics pertaining to community sentiment and social engagement, as well as KPIs online activities, to drive improvement, optimization, and innovationManage our relationship with our community partners, such as fan sites, external forums, and community destinations for our brands, as well as every volunteer networkOther duties as assignedWork Experience3 + years of community management experience with a proven track record of successGaming experience preferredDiscord, Forums, and/or community tools experienceLive streaming experienceProject management and organizational experienceEducation, Professional Training, Technical Training, or CertificationBachelor’s degree or equivalent experienceKnowledge/SkillsExcellent interpersonal, written, and verbal communication skillsCreative, strategic thinking of content creationStrong writing and organizational skillsExcellent time management skillsMentor junior members of the Community teamUnderstanding of social media channels with a focus on building and maintaining communitiesAbility to work with cross-functional internal teams such as influencer marketing and social mediaStrong ability to self-motivate and schedule one’s tasks accordinglyAble to manage multiple priorities in a fast-paced environmentGood project management and problem-solving skillsWorking knowledge of game marketing and game productionAbility to create and document processes/proposals clearlyGeneral knowledge of web post formatting, CMS systems / HTMLMust be able to work effectively both individually and as a team memberScheduled and non-scheduled overtime can be required, including weekendsBilingual in Korean and English is a plus

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