Business Systems Analyst III/IV

OverviewProvide technical and functional expertise in support of the strategic technology and business innovation programs. Analyze business needs and risks to develop and implement innovative solutions that leverage modern systems and functionality. Work with business teams to understand their pain points, risks, and needs related to technology and process redesign. Identifies, coordinates, documents, and implements business requirements by determining solutions that enhance business systems, as well as provides support to business processes. Partner with business, and technology teams to drive strategy and ideation, planning, and execution of activities across product domains with risk/control and process redesign mindsets. Support senior management in developing and executing short to long-term strategic and risk mitigation plans. Considered a key stakeholder and contributor on highly complex technology and process redesign initiatives. Lead full lifecycle project implementation through agile delivery methods. This is a highly collaborative role, where success requires diving deep and building relationships with stakeholders/partners/vendors to support business and technology outcomes.ResponsibilitiesExecute priorities and goals for complex technology and business process redesign projects that align with department/organizational objectivesLeverage product life cycle management and agile practices through change management, risk mitigation, and communicationsApply knowledge of technical solutions and processes; serve as change agent to champion innovation in operations, processes, and procedures and develop best practicesProvide forward thinking technical expertise in current and emerging technologies, trends, and practicesEvaluate operational efficiency and effectivenessAnalyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statisticsUses elicitation techniques to gather information at the right level of detail and scope to represent all of the stakeholder's needsAnalyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and outputSupervise modeling efforts to ensure that specifications and constructs adhere to appropriate mathematical and statistical standards and answer particular analytic questionsIdentifying business requirements (e.g., needs, objectives, functions, features, input and output)Develop, recommend and document adjustments to workflow to streamline processesCoordinate integration of solutions with existing applications; identify and resolve existing conflicts to ensures compatibilityDevelop and maintain an understanding of relevant industry standards, best practices, business processes and technology used within related business areas to ensure compliance with policy, vendor contractual requirements, procedures, processes and standardsInvolved in cross-organizational task groups concerning new automated systems, products and/or servicesWork with project teams to plan, coordinate and rollout software change/release to Controlled Testing and Production, obtain required approvals as scheduled, and transition project to ProductionInteract with other ISD staff, business units (end users) in problem resolution effortsUtilize performance measurements and indicators to identify areas for improvement; develop process improvement plans for each performance indicator or area identifiedPartner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; presents conclusions and recommendations to managementImplement new/enhanced products, services and/or operational changesIdentify and communicate key responsibilities and practices, evaluate results, and provide leadership and guidance to ensure successful implementation of business unit projectsLead project teams; assure quality, consistent performance; meet schedules and/or resolve highly technical and complex problemsInterpret results of analysis; present recommendations, alternatives and implicationsServe as resource for the resolution of complex and/or unique problemsLead, guide and mentor less experienced staffWrite requirements and define editorial workflow for business owner projectsEnsure preventative, detective, and corrective controls are properly identified and documentedDevelop test plans, test criteria, scenarios and documentation; ensure acceptance of delivered solutionsConduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting resultsReport testing activity including time spent, testing time lost and discrepancies foundApply and communicate changes and new trends in systems/technologyRepresent the business unit in identifying, analyzing and communicating system solutionsConduct root cause analysis to identify development opportunities and recommend applicable business solutionsResearch emerging technologies and recommend solutions that align with business goalsMonitor performance of systems to ensure continued systems efficiencyCollaborate with key partners in development and delivery of solutionsPerform other duties as assignedQualificationsSignificant experience in problem resolution including determining root cause, scope and scale of issuesSignificant experience in leading collaborative work teamsExperience in leading large projects/initiatives which have business risk and impactSignificant experience in managing multiple priorities independently and/or in a team environment to achieve goalsExperience in leading, guiding and coaching professional staffSignificant experience that demonstrates the ability to research, compile, and document data, business processes, and workflowNavy Federal Project Portfolio Management (PPM) knowledgeNavy Federal products, services, programs, policies and proceduresAdvanced research, analytical, and problem solving skillsAdvanced organizational, planning and time management skillsAdvanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulationsAdvanced verbal and written communication skillsAdvanced word processing and spreadsheet software skillsAdvanced database and presentation software skillsAdvanced skill identifying and analyzing business requirements and recommending solutionsCollaborative in interactions with team members, management, and vendors with diplomacy and thoughtfulnessBachelor's Degree in a related field, or the equivalent combination of training, education and experienceDesired QualificationsAgile, CSM, SAFe or related certificationsHours:

Monday - Friday, 8:00AM - 4:30PMLocation:

820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602Salary:

Level III $76,900 - $138,900 annually | Level IV $95,000 - $159,675 annuallyAbout UsYou have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:Military Times 2022 Best for Vets EmployersWayUp Top 100 Internship ProgramsForbes 2022 The Best Employers for New GradsFortune Best Workplaces for WomenFortune 100 Best Companies to Work ForComputerworld Best Places to Work in ITRipplematch Campus Forward Award - Excellence in Early Career HiringFortune Best Place to Work for Financial and Insurance ServicesEqual Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/DisabilityDisclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market positionBank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. Business Systems Analyst III/IV

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