H&M Group
& Other Stories Retail Visual Ambassador
H&M Group, New York, New York, us, 10261
Company Description
As an employee, you are always an ambassador for & Other Stories and part of leading our company forward where everyone is seen as a leader, both for yourself and the work you do.
& Other Stories is an inclusive and welcoming workplace where great challenges and opportunities are offered to you to grow and where we win together. You encourage and contribute to the shared responsibility of creating and protecting an inclusive and welcoming workplace where everyone can self-identify.
We always have our customers in mind and believe in a welcoming approach where our expertise and fashion knowledge are key.
You actively work to achieve great teamwork where our values are the basis for your work and a natural part of our way of working.
Job Description
Purpose of role
As an & Other Stories Visual Ambassador you are an inspirational leader and brand ambassador who is responsible to drive sales and customer experience. You lead and develop your team by using our Values and Global Leadership Expectations. You oversee and own all functions within your department(s).
Job Responsibility including but not limited to:
Customer ServiceResponsible for driving an organic customer service experience that is applicable to the local customerLeads by example and coaches staff in the moment to customer service expectationsPromotes loss prevention and safety through customer serviceSales and Commerciality
Ensures that the visual presentation and styling are accurate to maximize sales and create an inspirational shopping experience for our customersActively works in a commercial way to maximize salesEnsures garment presentation and garment care is executed and consistent throughout the store per & Other Stories guidelinesPlans and executes all campaign set ups, concept upkeep, activities and promotionsResponsible for the care and maintenance of display materials and keeps the visual room clean and organizedPlans and works with sales and operation goals to drive growthLeadership
Trains, coaches and gives daily feedback on merchandise presentation and signage to the store staffWorks as a team player with willingness and ability to readily respond to changing circumstances and expectationsSupports team with in-store routines when necessaryBeing straight forward and open minded including when receiving and sharing feedbackFinancial Accountability: None
Job Status: Non-Exempt, Hourly (Part-Time or Full-Time)
EEOC Classification: SLS
Qualifications
Minimum Candidate Qualifications:
Associate's degree in a Fashion industry specialty preferred6-12 months of retail visual merchandising experienceAbility to lift in excess of 20 poundsAbility to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distanceAbility to climb a ladder and use a step stoolCompetencies:
Strong visual merchandising skills and the ability to drive business through creativity, fashion consciousness and commercialityKnowledge of basic computer skillsAbility to provide day to day visual training and guidance through & Other Stories shared valuesAbility to work in a fast paced, deadline driven environmentExceptional customer service and interpersonal skillsStrong organizational and time management skillsStrong verbal communication skillsAble to work independently while still working within a team environmentAbility to provide feedback in a constructive and professional wayAbility to handle conflict and resolve problems constructivelyMust be able to work with hand and power operated tools and lift in order to execute display set upsAbility to work flexible hours and extended hours at timesMay be required to travel to support other stores
Additional Information
All your information will be kept confidential according to EEO guidelines.
Compensation:
The salary range for this role is $19.67 - $21.63 hourly**
For permanent employees, you will be eligible for a quarterly store performance-based bonus
Benefits:
H&M Group believes in rewarding our employees for their many contributions to our shared success. That's why we offer a full range of inclusive benefits that enable wellness, both in and outside of work. We pride ourselves on being a do-good company and we have a comprehensive benefit package that matches that ambition. Please note, benefits may have eligibility requirements based on employment status.
We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage - Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay - 401K - Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.
EEOC Code:
SLS
*This job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities assigned for this job at the company's discretion.
**H&M Group, in good faith, believes that this posted rate of compensation is the accurate range for this role at this location at the time of this posting. This range may be modified in the future.
As an employee, you are always an ambassador for & Other Stories and part of leading our company forward where everyone is seen as a leader, both for yourself and the work you do.
& Other Stories is an inclusive and welcoming workplace where great challenges and opportunities are offered to you to grow and where we win together. You encourage and contribute to the shared responsibility of creating and protecting an inclusive and welcoming workplace where everyone can self-identify.
We always have our customers in mind and believe in a welcoming approach where our expertise and fashion knowledge are key.
You actively work to achieve great teamwork where our values are the basis for your work and a natural part of our way of working.
Job Description
Purpose of role
As an & Other Stories Visual Ambassador you are an inspirational leader and brand ambassador who is responsible to drive sales and customer experience. You lead and develop your team by using our Values and Global Leadership Expectations. You oversee and own all functions within your department(s).
Job Responsibility including but not limited to:
Customer ServiceResponsible for driving an organic customer service experience that is applicable to the local customerLeads by example and coaches staff in the moment to customer service expectationsPromotes loss prevention and safety through customer serviceSales and Commerciality
Ensures that the visual presentation and styling are accurate to maximize sales and create an inspirational shopping experience for our customersActively works in a commercial way to maximize salesEnsures garment presentation and garment care is executed and consistent throughout the store per & Other Stories guidelinesPlans and executes all campaign set ups, concept upkeep, activities and promotionsResponsible for the care and maintenance of display materials and keeps the visual room clean and organizedPlans and works with sales and operation goals to drive growthLeadership
Trains, coaches and gives daily feedback on merchandise presentation and signage to the store staffWorks as a team player with willingness and ability to readily respond to changing circumstances and expectationsSupports team with in-store routines when necessaryBeing straight forward and open minded including when receiving and sharing feedbackFinancial Accountability: None
Job Status: Non-Exempt, Hourly (Part-Time or Full-Time)
EEOC Classification: SLS
Qualifications
Minimum Candidate Qualifications:
Associate's degree in a Fashion industry specialty preferred6-12 months of retail visual merchandising experienceAbility to lift in excess of 20 poundsAbility to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distanceAbility to climb a ladder and use a step stoolCompetencies:
Strong visual merchandising skills and the ability to drive business through creativity, fashion consciousness and commercialityKnowledge of basic computer skillsAbility to provide day to day visual training and guidance through & Other Stories shared valuesAbility to work in a fast paced, deadline driven environmentExceptional customer service and interpersonal skillsStrong organizational and time management skillsStrong verbal communication skillsAble to work independently while still working within a team environmentAbility to provide feedback in a constructive and professional wayAbility to handle conflict and resolve problems constructivelyMust be able to work with hand and power operated tools and lift in order to execute display set upsAbility to work flexible hours and extended hours at timesMay be required to travel to support other stores
Additional Information
All your information will be kept confidential according to EEO guidelines.
Compensation:
The salary range for this role is $19.67 - $21.63 hourly**
For permanent employees, you will be eligible for a quarterly store performance-based bonus
Benefits:
H&M Group believes in rewarding our employees for their many contributions to our shared success. That's why we offer a full range of inclusive benefits that enable wellness, both in and outside of work. We pride ourselves on being a do-good company and we have a comprehensive benefit package that matches that ambition. Please note, benefits may have eligibility requirements based on employment status.
We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage - Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay - 401K - Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.
EEOC Code:
SLS
*This job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities assigned for this job at the company's discretion.
**H&M Group, in good faith, believes that this posted rate of compensation is the accurate range for this role at this location at the time of this posting. This range may be modified in the future.