Business Analyst

About UsAs a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.We’re focused on a people-first culture for our system’s patients and our professional family. That’s why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees’ personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development—and we recognize success at every step.Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.The OpportunityThe Clinical Business Analyst I works with users to provide software support services. They will also work with users to understand clinical and business workflows, document functional requirements, execute test scripts and user acceptance testing.Principle Duties and Responsibilities:Support and educate users of on the use of clinical and complementary applications. Prepare end-user training materials. • Identify and resolve issues, escalating as needed for timely resolution.Provide high quality service to users, according to defined service level agreements.Create and run reports as needed using tools such as Epic Reporting Workbench.Document and analyze business processes and workflows to help drive business process improvements and ensure accurate system configuration.Produces specification documents with guidance from senior staff.Assist with developing and executing user acceptance testing plans including creation of test cases.Communicate status of various team efforts to leadership and other stakeholders, including preparing presentations in collaboration with senior staff.Participate in team meetings to discuss team and project activities, issues, changes, and communications.Assist in identifying and recommending best practices for business analysis, training and end user support functions.Use recognized project management tools and methodologies.Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & CollaborationOther duties as assigned.Qualifications:Bachelor’s Degree required3+ years of healthcare information technology experienceA combination of education and experience may be substituted for requirementsSkills and Abilities:Epic experience in one of the above clinical applications desired.Experience in the development, support or operation of software applications in a healthcare setting.Excellent oral and written communication skills.Strong interpersonal skills to effectively communicate with both technical and non-technical staff.Demonstrated analytic and problem-solving skills.Ability to learn quickly.Knowledge of Microsoft Office 365 and other popular office productivity solutions.Hybrid Working ModelM-F Eastern Business Hours Onsite Assembly Row and MGB Brigham sites, 2x a week and more or less as needed for business needsMeetings in Somerville and will specifically support Brigham and their affiliate locations, Francis St Boston and other Boston SitesRequires Travel to Mass General Brigham sites. May also require travel for training.On-call coverage expected as business needs dictate.While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.Primary Location

MA-Somerville-MGB Assembly RowOther Locations

Work Locations: MGB Assembly Row 399 Revolution Drive Somerville 02145Job

Business and Systems AnalystOrganization

Mass General BrighamSchedule

Full-timeStandard Hours: 40Shift

Day JobPosted Shift Description: M-F Days Eastern Business Hourshybrid model is about 2 days per week onsite Somerville/ MGB Boston sites but will flex up or down as needed for business needs

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