Pharmacy Operations Manager

Job Description - Pharmacy Operations Manager (3296753)Pharmacy Operations Manager - (3296753)The Pharmacy Operations Manager is responsible for overseeing the provision of medications to area patients and leading pharmacists, pharmacy technician supervisors, pharmacy technicians, and pharmacy interns completing this work. This individual assumes primary responsibility and accountability for the provision of safe, effective, and timely medication preparation and delivery in a consistent and reliable manner. This manager is responsible for daily operations, personnel management, and quality oversight of the central or perioperative pharmacy and is accountable for appropriate financial and human resource utilization in these areas. The Pharmacy Operations Manager will actively monitor and, when appropriate, implement improvements in operational efficiency, quality control, and financial performance. Briefly, this manager sets the standard for excellence for the department’s perioperative pharmacy or central pharmacy distribution services and designs pharmacy operations to support patient-centered care and clinical pharmacy programs collaboratively, safely, and effectively.The Pharmacy Operations Manager reports to the Director of Pharmacy Operations and works closely with other operations and clinical managers to advance pharmacy practice and patient care services throughout the institution. This manager will also work closely with the Pharmacy Information Systems team, providers, and nursing leadership to ensure pharmacy systems are optimized and properly maintained. This manager will also work with the Chief Pharmacy Officer and the pharmacy leadership team in the development of department goals. They will collaborate with other managers and colleagues throughout MGH to facilitate the accomplishment of local and organization goals.PRINCIPAL DUTIES AND RESPONSIBILITIES:Serves as a subject matter expert in pharmacy automation and distribution systems in their respective areas, including decentralized automated dispensing cabinets and centralized carousel technologiesOversees and ensures compliant compounding practices performed in their area, as applicable, pursuant to USP 795, 797, and/or 800Assures compliance with controlled substance regulations and manages medication use processes to prevent and monitor drug diversionCollaborates with automation vendors and information services resources to optimize automated distribution systems to appropriately maintain and control medication inventory and enhance efficiency and effectiveness of the distribution systemDevelops workflows that minimize waste and improve operational efficiency, reliability, and safetyOversees the management of emergency code carts and kits or perioperative trays throughout the hospital, perioperative, or ambulatory care areasActively monitors and evaluates systems for operational, quality, and financial efficiency and routinely benchmarks internally and externally against local and national best practicesDirects the activities of staff who work within assigned areas, oversees staffing models and pharmacist and technician daily coverage of operational areas, provides supervision of staff, and ensures the accuracy of employee timecards and leave recordsOversees pharmacy staff development, new employee orientation, and ongoing training of pharmacy staffParticipates in the recruitment and retention of competent pharmacists, pharmacy technician supervisors, pharmacy technicians, and pharmacy internsPerforms personnel performance evaluations and implements performance improvement and corrective action plans when necessaryFacilitates and supports staff, resident, and student training experiences and competency assessmentsDevelops and enforces policies and procedures and ensures they are updated, understood, and followed by staff in coordination with other members of the management teamCoordinates with members of the supply chain and finance teams on matters related to drug and supply use, inventory management, and billing integrityMaintains an emphasis on ongoing quality, safety, and productivity initiativesActively manages human, capital, and operational resources to collaboratively support patient care services, medication safety systems, regulatory compliance initiatives, and quality assurance programs throughout the Department of PharmacyMaintains effective communication with their staff, other members of the administrative and leadership teams, colleagues throughout the MGH Department of Pharmacy, and other institutional departmentsConsistently demonstrates a professional attitude and skillfully negotiates conflict to promote collaborationActs as a positive role model for other staff membersMentors pharmacists and technicians, elevating the standard of practiceAssumes other responsibilities in the management of the department as delegated by the Director of Pharmacy Operations and Chief Pharmacy OfficerSUPERVISORY RESPONSIBILITY:Oversight of pharmacy staff, totaling between 15 to 80 FTE of professional and technical staffFISCAL RESPONSIBILITY:Actively manages human, capital, and operational resources for inpatient compounding areas and assists with the annual budget processPosition requirements include:Education:

Graduate of ACPE accredited college of pharmacy requiredMS Pharmacy Administration, MBA, MHA, or other advanced degree preferred

Training and Experience:

Completion of an ASHP-accredited PGY1 and PGY2 administrative residency program or experience (3-4 years) of institutional pharmacy practice requiredSpecialized administrative residency training and/or two years management experience in an acute care pharmacy setting preferred

Licensure and Certifications:

Licensed or eligible for licensure to practice pharmacy in the Commonwealth of Massachusetts required

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

Knowledge of Federal and State laws and regulationsKnowledge of USP

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recommendationsExperience managing centralized and decentralized distribution systemsEntry-level training on pharmacy informatics systemsUnderstanding of universal precautions and infection controlKnowledge of contemporary hospital pharmacy systemsEffective interpersonal and communication skillsAbility to work well on a teamProblem identification and solving skillsEffective writing and editing skillsAbility to deal with emergencies and stressful situationsAbility to motivate and lead othersAbility to meet deadlinesAbility to clearly communicate expectations to staff and hold staff accountable when necessary

WORKING CONDITIONS:

Must be able to lift up to 20 lbs.Must be able to stand or sit for extended periods of time

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