Technical Account Manager

About SpeakeasySpeakeasy is building the next generation of API infrastructure.We help API producers offer a Stripe-like developer experience for all their APIs, by creating and maintaining best-in-class developer surfaces like idiomatic, feature-rich SDKs, Terraform providers, and docs. Great developer experience accelerates API adoption, reduces the burden on support and engineering, and paves the way for emergent use cases.At the same time, we’re building towards a vision of providing a complete suite of tooling to handle all of a company’s API needs. We’re leveraging platform engineering, code gen, and LLMs to provide a platform that unburdens teams who are creating, maintaining, and constantly evolving their APIs.About The RoleThis is an opportunity to be Speakeasy’s first Technical Account Manager. As such, you’ll be able to set the bar (high!) for what Technical Account Management looks like at Speakeasy and help us evolve our processes to get there.You’ll be primarily responsible for ensuring that our key accounts have an amazing experience with Speakeasy — and ideally become our greatest advocates and evangelists!To do that, you’ll need to:Demonstrate exemplary customer empathy and be able to pragmatically show customers how they can accomplish their goals with Speakeasy, both in writing and liveForm strong relationships with our customer champions, from individual developers all the way up to CTOsDive deep into the technical details of our customers’ APIs and SDKs; likely you’re already an expert in OpenAPI and have built APIs or SDKs before in large teams. You’re excited to get into the weeds to make customers successfulLearn fast! Every customer might throw something new your way, and you’ll need to take that in your strideThrive in an autonomous environmentUse your customer learnings to influence the product roadmap and docs, to ensure constant improvement in the customer experienceManage multiple customer relationships and potentially competing priorities elegantlyNote that we are looking for US-based candidates only, with a preference for the San Francisco Bay Area. Ideal candidates are excited to work in the office alongside the rest of the team 1-2 days per week.BenefitsCompetitive salary and equityMedical, dental, and vision insurance covered at 100% for you and 90% for dependents401(k) planUnmetered PTOOff-sites in SF and London (and maybe other locations!)Work with a fun, collaborative, ambitious teamExcited to learn more? Get in touch with us at jobs@speakeasyapi.dev. We look forward to hearing from you!

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