IT Proactive
Technology Alignment Manager
IT Proactive, Santa Ana, California, United States, 92725
Responsibilities:
Evaluate client technology landscape based on set standardsPresent and collaborate on client evaluations with vCIOCreate and maintain up to date client profiles based on evaluationsProvide client training on best practice usage of stack technologiesStandards:
Create, evaluate, document, update, maintain and audit standards for:
Professional Services Automation (PSA)Remote Monitoring and Management (RMM)Document Management SystemWorkstations, Servers, LaptopsRouters, Switches, WAPs, and network devicesCompliance (HIPPA, PCI-DSS, SOX, etc.)Backup, DR/Business ContinuityNetwork and Endpoint securityMobile Device ManagementClient outreach and feedbackDevice and technology naming conventionsPolicies:
Create, evaluate, document, update, maintain and audit SOPs for:
Client onboardingClient Technical Alignments o Workflow chartsCompliance change controlsService Desk:
Collaborate with Service Desk Manager on client tasks and tickets
Maintain up to date chart of service desk team skills
Collaborate with Management team on:
Stack SOPsEscalation SOPsBusiness metricsProject and ticket workflowInternal team alignmentSkills/Experience:
5+ years of technology experienceAssociate Degree, MCSA or equivalent technical certifications/experienceAbility to effectively engage and maintain a relationship with clientsPrior experience with ten or more of the following technologies:Microsoft Visio, Microsoft Windows, Microsoft Windows Server, Active Directory, DHCP, DNS, VPN (site to site and SSL/IPSEC), Microsoft Azure, AWS, Microsoft Exchange Online, Microsoft SQL, Hyper-V, VMWare, Windows server backup solutions, Microsoft Office, MacOS, Autotask PSA, VoIP, AEM/Datto RMM, QuickBooks, Printing Troubleshooting, SMB Firewalls, SMB Switches, SMB WAPs, Apple iOS, AndroidGood longevity in current and past positions
Evaluate client technology landscape based on set standardsPresent and collaborate on client evaluations with vCIOCreate and maintain up to date client profiles based on evaluationsProvide client training on best practice usage of stack technologiesStandards:
Create, evaluate, document, update, maintain and audit standards for:
Professional Services Automation (PSA)Remote Monitoring and Management (RMM)Document Management SystemWorkstations, Servers, LaptopsRouters, Switches, WAPs, and network devicesCompliance (HIPPA, PCI-DSS, SOX, etc.)Backup, DR/Business ContinuityNetwork and Endpoint securityMobile Device ManagementClient outreach and feedbackDevice and technology naming conventionsPolicies:
Create, evaluate, document, update, maintain and audit SOPs for:
Client onboardingClient Technical Alignments o Workflow chartsCompliance change controlsService Desk:
Collaborate with Service Desk Manager on client tasks and tickets
Maintain up to date chart of service desk team skills
Collaborate with Management team on:
Stack SOPsEscalation SOPsBusiness metricsProject and ticket workflowInternal team alignmentSkills/Experience:
5+ years of technology experienceAssociate Degree, MCSA or equivalent technical certifications/experienceAbility to effectively engage and maintain a relationship with clientsPrior experience with ten or more of the following technologies:Microsoft Visio, Microsoft Windows, Microsoft Windows Server, Active Directory, DHCP, DNS, VPN (site to site and SSL/IPSEC), Microsoft Azure, AWS, Microsoft Exchange Online, Microsoft SQL, Hyper-V, VMWare, Windows server backup solutions, Microsoft Office, MacOS, Autotask PSA, VoIP, AEM/Datto RMM, QuickBooks, Printing Troubleshooting, SMB Firewalls, SMB Switches, SMB WAPs, Apple iOS, AndroidGood longevity in current and past positions