MIS Solutions LLC
Support Technician
MIS Solutions LLC, Cincinnati, Ohio, United States, 45208
Job Description
Job Brief:
The support technician will be a part of the team who will assist with providing tier 1 hardware and software support to assigned partners providing solutions to end users with questions and/or problems with their desktops, laptops, and printers etc.
Essential Duties and Responsibilities (other duties may be assigned to meet business needs):
Answer incoming customer inquiries via telephone, email/web concerning hardware and software computer related issues.Must be able to diagnose and resolve moderate system hardware, software, network, and operator issues.Interface extensively with end users, peers, for the resolution or escalation of system hardware, software, network, and operator issues.Maintain accurate records for management reporting.Maintain detailed docmentation.Assist and train end users on basic and some complex software issues on their PC's.Desktop Maintenance and Support.Evaluate hardware /software requirements for system compatibility.Support for Systems and Applications including: PC Workstations, Personal and Workgroup Printers.
Enhancing PC performance.Virus outbreak prevention including Malware.Internet Connectivity as it pertains to Windows and hardware.
Mobile device management.VOIP support.Configure and Deploy New Desktop / Laptop Devices and Software.On-site visits to partners.This role will be part of an on-call rotation for after hours support.Qualifications/Requirements:
Proficiency in Windows 11,10, 8.1, 8, 7, Vista, XP. Knowledge of Mac PC's a plus!Proficiency in all versions of Microsoft Office.Proficiency in the Microsoft 365 admin portalUnderstanding of basic networking.Understanding of cloud computing.Understanding in the roles of a server.Ability to multi-task with strong organization and customer service skills.Ability to work in a team environment, presenting a professional image and commanding the respect of staff and peers.Requires strong initiative, detail orientation, ability to interpret problems and decisive decision-making skills.Solid analytical and problem-solving skills.Excellent written and verbal communication skills.Exceptional interpersonal communication skills.Ability to work collectively with the team and all associates.Ability to lift 20 lbs (some heavy lifting of equipment).Ability to work collectively with clients.Education/Training/Experience:
3-5 years experience supporting Windows desktops, laptops/ PCsA+ certification and Network+ and or MCP certifications a plusExperience troubleshooting network, software, and all hardware.Customer Service experience a must.Perks & Benefits:
Monthly vehicle stipend, freeing you from tracking mileageMonthly cell phone stipendMonthly home internet stipendCelebrating birthdays for all staff membersEmployee of the Month bonusCertification bonuses to support your professional growthAdditional pay for after-hours workExtra compensation for hourly project workComplimentary beverages and snacks for those midday cravingsMonthly cookouts or catered lunches to enjoy togetherQuarterly offsite team building events, fostering camaraderieUnforgettable end-of-year Holiday party, complete with annual bonusesWide range of employee discounts to enhance your lifestyleRetirement plan for long-term financial securityPaid time off to relax and rejuvenateLife insurance coverage for peace of mindFull medical benefits to keep you healthy and thriving
Staring salary ranges from $40,000 - $55,000 based on experience.
More Details
Employment Type:Full TimeLocation:Cincinnati, OH, United StatesExperience Required:Entry LevelDate Published:22 May 2024
Job Brief:
The support technician will be a part of the team who will assist with providing tier 1 hardware and software support to assigned partners providing solutions to end users with questions and/or problems with their desktops, laptops, and printers etc.
Essential Duties and Responsibilities (other duties may be assigned to meet business needs):
Answer incoming customer inquiries via telephone, email/web concerning hardware and software computer related issues.Must be able to diagnose and resolve moderate system hardware, software, network, and operator issues.Interface extensively with end users, peers, for the resolution or escalation of system hardware, software, network, and operator issues.Maintain accurate records for management reporting.Maintain detailed docmentation.Assist and train end users on basic and some complex software issues on their PC's.Desktop Maintenance and Support.Evaluate hardware /software requirements for system compatibility.Support for Systems and Applications including: PC Workstations, Personal and Workgroup Printers.
Enhancing PC performance.Virus outbreak prevention including Malware.Internet Connectivity as it pertains to Windows and hardware.
Mobile device management.VOIP support.Configure and Deploy New Desktop / Laptop Devices and Software.On-site visits to partners.This role will be part of an on-call rotation for after hours support.Qualifications/Requirements:
Proficiency in Windows 11,10, 8.1, 8, 7, Vista, XP. Knowledge of Mac PC's a plus!Proficiency in all versions of Microsoft Office.Proficiency in the Microsoft 365 admin portalUnderstanding of basic networking.Understanding of cloud computing.Understanding in the roles of a server.Ability to multi-task with strong organization and customer service skills.Ability to work in a team environment, presenting a professional image and commanding the respect of staff and peers.Requires strong initiative, detail orientation, ability to interpret problems and decisive decision-making skills.Solid analytical and problem-solving skills.Excellent written and verbal communication skills.Exceptional interpersonal communication skills.Ability to work collectively with the team and all associates.Ability to lift 20 lbs (some heavy lifting of equipment).Ability to work collectively with clients.Education/Training/Experience:
3-5 years experience supporting Windows desktops, laptops/ PCsA+ certification and Network+ and or MCP certifications a plusExperience troubleshooting network, software, and all hardware.Customer Service experience a must.Perks & Benefits:
Monthly vehicle stipend, freeing you from tracking mileageMonthly cell phone stipendMonthly home internet stipendCelebrating birthdays for all staff membersEmployee of the Month bonusCertification bonuses to support your professional growthAdditional pay for after-hours workExtra compensation for hourly project workComplimentary beverages and snacks for those midday cravingsMonthly cookouts or catered lunches to enjoy togetherQuarterly offsite team building events, fostering camaraderieUnforgettable end-of-year Holiday party, complete with annual bonusesWide range of employee discounts to enhance your lifestyleRetirement plan for long-term financial securityPaid time off to relax and rejuvenateLife insurance coverage for peace of mindFull medical benefits to keep you healthy and thriving
Staring salary ranges from $40,000 - $55,000 based on experience.
More Details
Employment Type:Full TimeLocation:Cincinnati, OH, United StatesExperience Required:Entry LevelDate Published:22 May 2024