Envoy
Scale Customer Success Manager
Envoy, Arlington, Texas, United States, 76000
About Envoy
Envoy's workplace platform has redefined how companies welcome visitors, improve the onsite experience, book desks and meeting rooms, manage deliveries, and access accurate and unified workplace data in 16,000 locations around the globe by designing products that solve common workplace problems.Envoy provides a simple way to manage your complex safety, security, and compliance needs across all your workplace locations—wherever you need to bring people together.Rely on smart, automated solutions to common workplace problems, like freeing up unused space and eliminating repetitive tasks. Not only does this allow you to make the most efficient use of your space and resources, it frees up your team's time to focus on the work that matters.With Envoy's intuitive technology that employees actually enjoy using, you can create a great workplace experience that fosters community and togetherness by making it easy for teams to coordinate working onsite.Unlike companies that offer disconnected workplace solutions and disparate (and often imprecise) data sources, Envoy's platform provides accurate, comprehensive, and unified workplace data so you can make informed business decisions. Envoy's integrated solutions pull data from multiple sources to ensure that you always have the most accurate data available.For more information, visit Envoy.com.
About the Role
In order for us to accomplish our mission, we need to make sure our customers love us. That is where you come in. We're looking for someone to not only get customers started with the product, but also follow their journey through to renewal. This person will work closely with our sales and support team to ensure our customers receive a great experience.This is a hybrid position that requires at least 3 days a week (Tuesday - Thursday) in our
Denver office.You Will
Ensure a success plan and metrics are in place with each customer to help them achieve business value with EnvoyEfficiently drive your accounts (~200-300) across the customer lifecycle, from implementation and enablement to adoption at scaleLeverage tools and technology to deliver value to multiple accounts at once through 1:many programs through email campaigns, custom trainings/webinars, new collateral, and hosting office hoursBe the Voice of the Customer by helping drive escalations to resolution as well as by gathering and managing product feedback requestsYou Have
Experience in a customer-facing role such as Customer Success, Account Management, or Customer Experience, preferably from B2B SaaS companiesExpertise in post-sales full lifecycle management with a large portfolio of mid-market / smb accountsExcellent prioritization skills that allow you to execute high-touch and tech-touch strategies simultaneouslyNotable presentation skillsEfficacy in leveraging data and business intelligence to help achieve your customer's goals as well as your own internal goalsNice to Have
You have a passion for automation and process improvementYou prefer a portfolio where you go 5 miles wide and 5 feet deepYou love answering questions by looking at dataYou get excited about different tools that'll help make you more efficientYou'll get
A high degree of trust in your ideas and executionAn opportunity to partner and collaborate with other talented peopleAn inclusive community where you feel welcomed and cared for as a personThe ability to make an immediate impact helping customers create a great workplace experienceSupport for your personal and professional growthCompensation description
Envoy's compensation package includes market competitive salary, equity for all full time roles, and great benefits. If you are located in
Denver, CO , our expected cash compensation for this role is
$106k - $124k
(Annually). We are hiring for multiple levels and backgrounds, so final offers may vary within the range provided based on experience, expertise, and other factors.If you have any questions related to compensation, please contact Recruiting after you apply.#LI-HybridBy applying for this position, you acknowledge that you have fully read and understand the job requirements and received the Envoy Privacy Notice for applicants, which is linked
here
. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law.
#J-18808-Ljbffr
Envoy's workplace platform has redefined how companies welcome visitors, improve the onsite experience, book desks and meeting rooms, manage deliveries, and access accurate and unified workplace data in 16,000 locations around the globe by designing products that solve common workplace problems.Envoy provides a simple way to manage your complex safety, security, and compliance needs across all your workplace locations—wherever you need to bring people together.Rely on smart, automated solutions to common workplace problems, like freeing up unused space and eliminating repetitive tasks. Not only does this allow you to make the most efficient use of your space and resources, it frees up your team's time to focus on the work that matters.With Envoy's intuitive technology that employees actually enjoy using, you can create a great workplace experience that fosters community and togetherness by making it easy for teams to coordinate working onsite.Unlike companies that offer disconnected workplace solutions and disparate (and often imprecise) data sources, Envoy's platform provides accurate, comprehensive, and unified workplace data so you can make informed business decisions. Envoy's integrated solutions pull data from multiple sources to ensure that you always have the most accurate data available.For more information, visit Envoy.com.
About the Role
In order for us to accomplish our mission, we need to make sure our customers love us. That is where you come in. We're looking for someone to not only get customers started with the product, but also follow their journey through to renewal. This person will work closely with our sales and support team to ensure our customers receive a great experience.This is a hybrid position that requires at least 3 days a week (Tuesday - Thursday) in our
Denver office.You Will
Ensure a success plan and metrics are in place with each customer to help them achieve business value with EnvoyEfficiently drive your accounts (~200-300) across the customer lifecycle, from implementation and enablement to adoption at scaleLeverage tools and technology to deliver value to multiple accounts at once through 1:many programs through email campaigns, custom trainings/webinars, new collateral, and hosting office hoursBe the Voice of the Customer by helping drive escalations to resolution as well as by gathering and managing product feedback requestsYou Have
Experience in a customer-facing role such as Customer Success, Account Management, or Customer Experience, preferably from B2B SaaS companiesExpertise in post-sales full lifecycle management with a large portfolio of mid-market / smb accountsExcellent prioritization skills that allow you to execute high-touch and tech-touch strategies simultaneouslyNotable presentation skillsEfficacy in leveraging data and business intelligence to help achieve your customer's goals as well as your own internal goalsNice to Have
You have a passion for automation and process improvementYou prefer a portfolio where you go 5 miles wide and 5 feet deepYou love answering questions by looking at dataYou get excited about different tools that'll help make you more efficientYou'll get
A high degree of trust in your ideas and executionAn opportunity to partner and collaborate with other talented peopleAn inclusive community where you feel welcomed and cared for as a personThe ability to make an immediate impact helping customers create a great workplace experienceSupport for your personal and professional growthCompensation description
Envoy's compensation package includes market competitive salary, equity for all full time roles, and great benefits. If you are located in
Denver, CO , our expected cash compensation for this role is
$106k - $124k
(Annually). We are hiring for multiple levels and backgrounds, so final offers may vary within the range provided based on experience, expertise, and other factors.If you have any questions related to compensation, please contact Recruiting after you apply.#LI-HybridBy applying for this position, you acknowledge that you have fully read and understand the job requirements and received the Envoy Privacy Notice for applicants, which is linked
here
. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law.
#J-18808-Ljbffr