Marshall Dennehey
User Support Specialist - 2+ Yrs Experience - Philadelphia, PA
Marshall Dennehey, Phila, Pennsylvania, United States, 19117
The law offices of Marshall Dennehey, a leading defense firm, is seeking a User Support Specialist for its Philadelphia, PA office.
Position Summary:
The User Support Specialist is responsible for answering phones calls, monitoring Support Center email and retrieving Support Center voicemails and entering tickets into the ticket system based on user's request and remoting to user's computer using remote desktop tools to resolve issues.
RESPONSIBILITIES:
Support Microsoft Windows Operating Systems, end-user client applications such as Microsoft Office and third party applicationsProvide on-site floor support in various offices and after hours support coverage on rotation as neededResearch issues when no known solution existsParticipate in IT on-boarding for new hires to familiarize them with IT policies, procedures and processesRemotely support end-usersUnderstand standard support desk procedures, usage of the help desk to self-assign incidents and work towards successful resolution of end user issuesPerform other related duties as assignedHybrid in office attendanceREQUIRED SKILLS:
Excellent verbal and written communication skillsExcellent interpersonal and customer service skillsExcellent organizational skills and attention to detailExcellent time management skills with a proven ability to meet deadlinesStrong analytical and problem-solving skillsAbility to prioritize tasks Ability to function well in a high-paced and at times stressful environmentAbility to work independentlyExcellent workstation and network troubleshooting skillsBasic understanding of Active Directory and SCCMA genuine passion for learningProficient with Microsoft Office Suite 2016 and Windows 10A willingness to travel on occasionEDUCATION AND EXPERIENCE:
Associate's degree in Computer Sciences or related fieldMinimum 2 years experience in an IT support roleExperience with document management systems and law firm experience preferredCertifications preferred
Marshall Dennehey is not accepting unsolicited resumes from search firms for this position.
Firm offers a sound future, competitive salary, and an excellent benefits package.
Qualified candidates should submit cover letter, resume and salary requirement for consideration.
We are an Equal Opportunity Employer AA/M/F/D/V.
#mdadm
Position Summary:
The User Support Specialist is responsible for answering phones calls, monitoring Support Center email and retrieving Support Center voicemails and entering tickets into the ticket system based on user's request and remoting to user's computer using remote desktop tools to resolve issues.
RESPONSIBILITIES:
Support Microsoft Windows Operating Systems, end-user client applications such as Microsoft Office and third party applicationsProvide on-site floor support in various offices and after hours support coverage on rotation as neededResearch issues when no known solution existsParticipate in IT on-boarding for new hires to familiarize them with IT policies, procedures and processesRemotely support end-usersUnderstand standard support desk procedures, usage of the help desk to self-assign incidents and work towards successful resolution of end user issuesPerform other related duties as assignedHybrid in office attendanceREQUIRED SKILLS:
Excellent verbal and written communication skillsExcellent interpersonal and customer service skillsExcellent organizational skills and attention to detailExcellent time management skills with a proven ability to meet deadlinesStrong analytical and problem-solving skillsAbility to prioritize tasks Ability to function well in a high-paced and at times stressful environmentAbility to work independentlyExcellent workstation and network troubleshooting skillsBasic understanding of Active Directory and SCCMA genuine passion for learningProficient with Microsoft Office Suite 2016 and Windows 10A willingness to travel on occasionEDUCATION AND EXPERIENCE:
Associate's degree in Computer Sciences or related fieldMinimum 2 years experience in an IT support roleExperience with document management systems and law firm experience preferredCertifications preferred
Marshall Dennehey is not accepting unsolicited resumes from search firms for this position.
Firm offers a sound future, competitive salary, and an excellent benefits package.
Qualified candidates should submit cover letter, resume and salary requirement for consideration.
We are an Equal Opportunity Employer AA/M/F/D/V.
#mdadm