Health Informatics Specialist

About the job Health Informatics Specialist In support of our Central and Western New York (PPCWNY)s mission, the Health Informatics Specialist will serve as the system administrator for all Health Informatics including Electronic Health Record, practice management system, online appointment scheduling, patient registration, patient portal, reporting tools (Tableau, etc.) and any other programs or services that enhance the patient experience or the quality of our health programsEssential FunctionsServe as EHR specialist for Shared Service AffiliatesAccountable for analysis, building, testing, training, and implementation of EMRLead EHR implementation/operational requirements in cooperation with designated health center staff on the system configuration and maintenance of the NextGen EHR productConfigures, tests, and validate system areas including, but not limited to, practice level templates, EHR system templates, EHR file maintenance, document management, system administration and lab interfaces with appropriate staff and OCHINConfigures and maintains PP Bill Code map, supports Fee Ticket Maintenance; assists Billing in maintaining meta tagging on CPT code level. Supports and troubleshoots Sliding Fee Schedule (SFS) and adjustments for Billing office.Documents meta tags and troubleshoots meta tags with OCHINProvides electronic prescribing (eRx) and ePCS (eRx of Controlled Substances) training, security validation, and filing of required forms for NYS Department of Health, Bureau of NarcoticsReviews, implements and tests OCHIN updates for both enterprise and practice specific configuration issues that arise. Offers solutions to configuration issues and escalates issues to the Health Center Managers if OCHIN issues cannot be resolvedBased on release notes provided by OCHIN or EHR vendor, tests software hot fixes and upgrades in demo or test server before installation in live production baseDocuments all process changes to comply with change management policiesEHR Document ManagementMaintains and/or creates all paper and electronic document types including but not limited to; consents, lab results, diagnostic imaging, procedure records, patient history, visit forms, system downtime forms and more as required by PPFA, NYSDOH, Title X and other governing body requirements. Builds EHR documents for e- signatures. Works with Risk and Quality teams as necessary.Manages scanning quality control systems. Troubleshoots problems and issues with NextGen ICS suite. Works with Health Center Manager and staff to manage document batch scanning process.Documents the use and changes associated with the NextGen ICS suite and template changes for Knowledge Base Module upgradesNextGen File Maintenance ConfigurationMaintains and/or creates Service Item Library items: additions, price changes, Payer Alt CPT4 and/or Alt RevSIM Exceptions: updates non-fac amt and/or modifier(s) in existing SIM Exceptions; adds and configures new SIM ExceptionsPayers: updates Alt Payer SIM Additions and deletions by LocationProviders: adds or updates Practice > Payer RowsAdds new locations and configuringAdds new providers and configures insurance releasesMaintains Bill Code MappingSupport End UsersLogs and follows up on support tickets as required. Assists in responding to end user questions, including facilitation of problem solving and resolutionCoordinates regularly with the Health Center Managers, Clinical Trainer(s), and other identified staff to assess progress/testing of configuration work and ensures all HIPAA standards and Quality Assurance requirements are followed in the systemAssists in user setup/deactivationsTraining and ReportingAssistants shared service teams with EHR reporting needs (for example, Encounter Audit or Follow Up Plans Missing Labs)Creates and/ or supports the training of the EHR super users as required by the Health Center Managers, Clinical Trainer and of all EHR-users as necessarySupports Health Center Managers in on-going clinical EHR trainingSupports Health Center Managers in the creating and editing of training documentation. Attends end user trainings as a content expertSupports IT Help Desk and application support/training for all usersParticipates in all OCHIN and NextGen trainings associated with EPM and EHRSupports IT in documentation required for training, configuration/build, testing and validation of the EHR.