Customer Service Manager

If you are passionate about fitness and a person who wants to change lives every day for an UNBELIEVABLE company then keep reading!Why is it great to work here?BenefitsHere is just some of the benefits you will get by being a Gold’s Gym employee:Work in a fun environment with great peopleGreat benefits package including John Hancock 401k, Aflac supplemental insurance options, free gym memberships, and discountsOpportunities to grow within the companyWhat Sets Us Apart From The RestDedication to our members’ successes and goalsIntegrity which creates life-long relationshipsPassion for people in the communities we servePride in what we do and who we areLeadership development (ongoing)Excellence in executionBut most of all…. we are more than a gym; we are a family!!We Want Talented Individuals WhoHave a positive, upbeat, and outgoing attitudeAre passionate about hospitality and excellence for our membersCan work in a dynamic, fast-paced, goal-oriented environment without sacrificing quality of serviceHave fitness industry experience (preferred)Love to constantly learn and growManagement/Leadership DutiesWhen you come to work you’ll:Manage Operations team to ensure policies and procedures are followed at all timesHire, train, and supervise operations team members for the front desk, Kids Club, and Housekeeping AssociatesServe as Liaison with Corporate Customer Care Department assisting General Manager with member and/or operational issuesResponsible for control of cash deposit with GM sign off ensuring daily deposits are made on timeServe as Liaison with cleaning team daily to ensure proper level of cleanliness maintained at all times including daily management of the cleaning checklistsWork in cooperation with GM to manage/process cancellations following procedures in place to retain membersAssist GM with management of Medallia to ensure all members' concerns are addressed in a timely mannerAssist GM with bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by the indicated deadlineEnsure that project/department milestones/goals are met and adhere to approved budgetsEnforce all club rules, policies, and promote proper execution of all proceduresKeep the club fully staffed through review of applications, interviewing making hiring recommendations to the general managerManage membership questions, concerns, and inquiries for their facilityDevelop and monitor monthly, quarterly, and annual metrics including employee retention and satisfactionTrain staff to be the face of the club by providing hospitality to all members and guestsLead by example to provide a clean, friendly, top-of-the-line club for our membersManage employee performance by coaching and creating a healthy, positive working environmentConduct weekly meetings with direct reports to review performance and offer direction, inspiration, and guidance toward achieving individual and club goalsOperations SupportEnsure that all front desk systems are followed such as proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, travel/guest passesDirect and control all gym walk-thrusCommunicate with GM regarding ways to improve front desk operationsResponsible for communicating and following cash management proceduresManage the retail sales procedures for the gymThere Are Some MUST HAVESAbility to use sound business judgment and have strong analytical skillsAbility to effectively communicate with constituentsEffective listening skillsEffective delegation and follow-up skillsEffective planning and organization skillsDemonstrate ability to create a positive environmentDemonstrate willingness and openness for self-developmentAbility to identify and use resources to improve overall operationsStrong leadership qualities coupled with excellent motivational, communication, and team-building skills will make you an ideal candidate for this positionCollege degree preferredCurrent CPR Certification is requiredThis role requires the ability to move and lift up to 25 lbs. Standing or walking for extended periods of time and ensuring a professional demeanor, clear communication, and appearance in a clean uniform are also requiredASK YOURSELF IF YOU HAVE WHAT IT TAKES….. COME BE A PART OF THE FAMILY LEGACY TODAY!We Celebrate Everyone!! Gold’s Gym SoCal and all its affiliated clubs are equal opportunity employers. We are proud of our diversity and are committed to creating an inclusive environment for all employees, applicants, vendors, and members alike. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local lawCompensation: $58,500.00 - $65,000.00 per yearWhat started out in 1965 as a small gym in Venice Beach, California has since become the most well-known and traditional fitness company in the world - - Gold's Gym. Over the last 55 years, Gold's Gym has developed into a global brand with over 600 locations spanning 6 continents. Bodybuilding greats such as Arnold Schwarzenegger, Lou Ferrigno, and Franco Columbu worked out at the original Gold's Gym, which went on to become the most legendary gym in the world. In the fitness industry, the brand enjoys cult status and universal appeal with 96% aided brand awarenessWe attribute much of our success to our company culture. We're down-to-earth, reliable, and entrepreneurial - - but also enthusiastic, collaborative, and creativeIf this feels like you, we can't wait to get your application!

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